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Windows 7: Failed Updates Help Needed

20 Mar 2015   #1
xips

 
 
Failed Updates Help Needed

I just discovered some of my updates failed.

Failed Updates Help Needed-2015-03-20_143000.png

Every one failed with: Error Details: Error Code 80070308

I ran SURT with no issues,

sfc /scannow produced: Windows Resource Protection did not find any integrity violations.

Please help me resolve this. Thanks.




My System SpecsSystem Spec
.
23 Mar 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You say you ran CheckSUR with no issues - but didn't post the report.

Try this...

Open an Elevated Command Prompt, and run the following commands


REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG DELETE HKLM\COMPONENTS /V PendingRequired

then reboot, and try Windows Update again.
My System SpecsSystem Spec
23 Mar 2015   #3
xips

 
 

Quote   Quote: Originally Posted by NoelDP View Post
You say you ran CheckSUR with no issues - but didn't post the report.
CheckSUR.log
Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-03-20 13:44

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1034
 No errors detected
Quote   Quote: Originally Posted by NoelDP View Post
Try this...

Open an Elevated Command Prompt, and run the following commands

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
Response:
Code:
The operation completed successfully.


REG DELETE HKLM\COMPONENTS /V PendingRequired

Response:
Code:
ERROR: The system was unable to find the specified registry key or value.


Quote   Quote: Originally Posted by NoelDP View Post
then reboot, and try Windows Update again.
Check for updates gives
Windows is up to date
There are no updates available for your computer

My System SpecsSystem Spec
.

23 Mar 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

...and do those updates that failed appear in the Installed listing? - or in the Update History as having been installed?
My System SpecsSystem Spec
23 Mar 2015   #5
xips

 
 

There is no change in the update history. The same updates show as failed status.

Update.
When viewing installed updates it shows KB3020388, KB3025390 & KB 2923545 as installed updates while also showing those 3 as failed. My inclination is to uninstall those 3 updates and try updating again, but I'll defer to the your wisdom Noel.
My System SpecsSystem Spec
24 Mar 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The History is just that- a listing of all attempts to install any update.
So long as the Success messages post-date the Failed messages, you're good to go, with no need to uninstall/reinstall anything.
My System SpecsSystem Spec
24 Mar 2015   #7
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Maybe I can be helpful?

Any KB that has failed will show failed. That information will stay there.

What you look for is the same KB with a date after the same failed KB date than indicates the KB was installed.

If a update failed to install on the 14th of the month but install correctly on the 15th of the same month you are good to go.
But the information that states failed on 14th will not be removed.
My System SpecsSystem Spec
24 Mar 2015   #8
xips

 
 

Thanks for the insight and a new found perspective Noel & Layback Bear. The fail status sent me into knee jerk mode. So 3 of the 5 failed updates are resolved and really never were an issue due to my ignorance.

The remaining 2 failed updates, kb2984981 & kb2965788, pertain to Remote Desktop Control and appear to not have been successfully installed. I never plan on using RDC and have the Allow remote assistance connections to this computer of Systems Properties turned off. Would this RDC state cause the update to fail and not retry an install?
My System SpecsSystem Spec
24 Mar 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It's possible (but I suspect unlikely).

Do both still show in the offered updates?
My System SpecsSystem Spec
24 Mar 2015   #10
xips

 
 

Currently Windows Update indicates that Windows is up to date with no available updates. Same results after check for updates.

I may have found a reason for one update failure. Reviewing the dialog for the KB2984981 update, I link to the MS KB link and find a prerequisite:

Code:
Before you install this update, you must install the following:
2830477 Update for RemoteApp and Desktop Connections feature is available for Windows
Checking installed updates and no KB2830477 to be found.

Should I try a manual install of KB2830477 to get KB2984981 to update or should I just forget it and move on?
My System SpecsSystem Spec
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