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Windows 7: Trouble with Windows 7 Security Updates - error code 800B0100

22 Mar 2015   #1
csbellmd

Windows 7 Professional SP1 32bit
 
 
Trouble with Windows 7 Security Updates - error code 800B0100

Hello to all:

For the last month or so, Windows Update has been unable to install certain Security Updates. The most recent is 'Security Update for Windows 7 (KB3023562)'.

The error code listed is: Code 800B0100.

My system is a Fujitsu Lifebook T901 running Windows 7 Professional SP1 32bit.

I have followed the directions for posting issues with Windows Update according to the 'Windows Update Posting Instructions'. I have done all of the steps and have attached the CBS.zip file.

Any help with this issue would be appreciated.

Thanks in advance,
CB


My System SpecsSystem Spec
.
23 Mar 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the summary from your CheckSUR scan -
Code:
Summary:
Seconds executed: 1296
 Found 12 errors
  CSI Manifest All Zeros Total count: 2
  CBS MUM Corrupt Total count: 5
  CBS Catalog Corrupt Total count: 5
Unavailable repair files:
 winsxs\manifests\x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18713_none_baf9d05ff8c9dd63.manifest
 winsxs\manifests\x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22919_none_bb8970cd11e2125e.manifest
 servicing\packages\Package_2_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.mum
 servicing\packages\Package_2_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.mum
 servicing\packages\Package_58_for_KB3023562~31bf3856ad364e35~x86~~6.1.1.2.mum
 servicing\packages\Package_58_for_KB3023562~31bf3856ad364e35~x86~~6.1.1.2.mum
 servicing\packages\Package_for_KB3013455_SP1~31bf3856ad364e35~x86~~6.1.1.4.mum
 servicing\packages\Package_for_KB3013455_SP1~31bf3856ad364e35~x86~~6.1.1.4.mum
 servicing\packages\Package_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.mum
 servicing\packages\Package_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.mum
 servicing\packages\Package_for_KB3023562_SP1~31bf3856ad364e35~x86~~6.1.1.2.mum
 servicing\packages\Package_for_KB3023562_SP1~31bf3856ad364e35~x86~~6.1.1.2.mum
 servicing\packages\Package_2_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.cat
 servicing\packages\Package_2_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.cat
 servicing\packages\Package_58_for_KB3023562~31bf3856ad364e35~x86~~6.1.1.2.cat
 servicing\packages\Package_58_for_KB3023562~31bf3856ad364e35~x86~~6.1.1.2.cat
 servicing\packages\Package_for_KB3013455_SP1~31bf3856ad364e35~x86~~6.1.1.4.cat
 servicing\packages\Package_for_KB3013455_SP1~31bf3856ad364e35~x86~~6.1.1.4.cat
 servicing\packages\Package_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.cat
 servicing\packages\Package_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.cat
 servicing\packages\Package_for_KB3023562_SP1~31bf3856ad364e35~x86~~6.1.1.2.cat
 servicing\packages\Package_for_KB3023562_SP1~31bf3856ad364e35~x86~~6.1.1.2.cat
I'll post a fix protocol when I can clear my backlog.
My System SpecsSystem Spec
24 Mar 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - cbdaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder cbdaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.

25 Mar 2015   #4
csbellmd

Windows 7 Professional SP1 32bit
 
 

Appreciate your help NoelDP.

Here are the files generated with the scan:

Thx,
Clint


Attached Files
File Type: log CheckSUR.log (4.1 KB, 1 views)
File Type: log CheckSUR.persist.log (12.2 KB, 1 views)
My System SpecsSystem Spec
25 Mar 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That CheckSUR report is the same one as posted the other day?

Did you run the scan again?
My System SpecsSystem Spec
25 Mar 2015   #6
csbellmd

Windows 7 Professional SP1 32bit
 
 

NoelDP:

I did, but not sure if I did it correctly.

I did put the contents of the packages and manifests folders onto my computer as per your instructions.

I was unsure how to run the checkSUR scan, but then I figured it was what I did before. Let me check to make sure I did that correctly...
1. I opened an elevated prompt
2. then ran - sfc /scannow
3. then went to C:/windows/logs and copied the CheckSUR.log file and the CheckSUR.persist.log file.

I assumed that these files were new files created with the newly ran scan. It seems now that they are not new files but instead the ones that were created previously.

I have since done the process again, and the CheckSUR.log file and the CheckSUR.persist.log file still are not updated. Apparently, I am doing this wrong.

Sorry about my ignorance, but please instruct me.

Thanks, Clint
My System SpecsSystem Spec
26 Mar 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR is the tool (large file KB947821) that you downloaded - you need to run that again, rather than SFC, at this point.
My System SpecsSystem Spec
26 Mar 2015   #8
csbellmd

Windows 7 Professional SP1 32bit
 
 

Thank you, NoelDP. Here are the files...

Clint


Attached Files
File Type: log CheckSUR.log (3.9 KB, 1 views)
File Type: log CheckSUR.persist.log (16.1 KB, 0 views)
My System SpecsSystem Spec
26 Mar 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR is happy now...
Code:
Summary:
Seconds executed: 1338
 Found 7 errors
 Fixed 7 errors
  CSI Manifest All Zeros Total count: 2
  Fixed: CSI Manifest All Zeros.  Total count: 2
  CBS MUM Corrupt Total count: 5
  Fixed: CBS MUM Corrupt.  Total count: 5
  Fixed: CBS Paired File.  Total count: 5
With any luck, if you do a new Check for Updates, and attempt to install only the oldest update found, it should work - then install the rest.
If not, then post back with the error code, and the KB number of the update you attempted to install.
My System SpecsSystem Spec
26 Mar 2015   #10
csbellmd

Windows 7 Professional SP1 32bit
 
 

NoelDP,

Windows Update failed in the install of KB3023562 - Error code: 8024200D. This is one of the same updates that was problematic before.

Any ideas?

Thanks so much for your efforts,
CB
My System SpecsSystem Spec
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