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Windows 7: Suddenly Getting 0x8004fe22 Error

25 Mar 2015   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

At least the known problems are now solved - so it looks as if there are other problems to be found and cured.
The problem is that it could be a long process.
Your system appears to be a Dell - which means that there may be an option to do a partial restore (a repair install) if you have the original recovery disks.
The options for repair install using other media are limited, since MS closed down their Digital River servers in February.

If you're prepared for a possibly long and complex attempt at a repair, then I'm happy to be go for it - but it would almost certainly be quicker and easier to do either a repair install or a clean install.


My System SpecsSystem Spec
.
25 Mar 2015   #12
Doc Zoidberg62

Windows Home Premium 64 bit
 
 

Noel

Appreciate the help and advice. I did get a Windows 7 disk from Dell right after I bought the laptop, so that is an option. If it's something not too involved, then I willing to try it.

The reason I say this is that I've been suspecting that the new hard drive I installed in December may be defective, as it has been making random and periodic "clunking" noises, though two different HD diagnostic programs show no obvious issues. On a Western Digital Support Forum, we eliminated any other causes for the noise besides a possible defect. If the fix you're suggesting is too involved, I may just may forgo any more "fixes, return the drive to Amazon, get a replacement and start over again.

I'll go along with whatever you think is best and easiest for both of us.

Gerry
My System SpecsSystem Spec
26 Mar 2015   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Which disk diagnostics have you used?
My System SpecsSystem Spec
.

26 Mar 2015   #14
Doc Zoidberg62

Windows Home Premium 64 bit
 
 

Noel

I used Western Digital DLG v1.27 diagnostic as the Hd is a Western Digital 500 GB WD Black SATA III 7200 RPM 16 MB Cache. I also used Crystal Disk Diagnostics v 5.6.2. The drive passed all tests. However, it continues to make periodic clunking ot loud tapping sounds that I know from experience are not normal operating sounds. There seems to be no rhyme or reason as to when it happens either; sometimes when I first turn on the computer and other times it will happen late in the evening ater the computer has been on all day.

If it will be of any help, here's the Western Digital test results followed by the Crystal Disk Diagnostic


Code:
Test Option: QUICK TEST  Model Number: WDC WD5000BPKX-22HPJT0  Unit Serial Number: WD-WXB1A74J1VRX  Firmware Number: 01.01A01  Capacity: 500.11 GB  SMART Status: PASS  Test Result: PASS  Test Time: 05:25:28, March 26, 2015
----------------------------------------------------------------------------
CrystalDiskInfo 5.6.2 Shizuku Edition (C) 2008-2013 hiyohiyo
                                Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

    OS : Windows 7 Home Premium SP1 [6.1 Build 7601] (x64)
  Date : 2015/03/26 5:27:38

-- Controller Map ----------------------------------------------------------
 + Intel(R) ICH9M-E/M SATA AHCI Controller [ATA]
   - WDC WD5000BPKX-22HPJT0
   - Optiarc DVD+-RW AD-7717H

-- Disk List ---------------------------------------------------------------
 (1) WDC WD5000BPKX-22HPJT0 : 500.1 GB [0/0/0, pd1] - wd
----------------------------------------------------------------------------
 (1) WDC WD5000BPKX-22HPJT0
----------------------------------------------------------------------------
           Model : WDC WD5000BPKX-22HPJT0
        Firmware : 01.01A01
   Serial Number : WD-WXB1A74J1VRX
       Disk Size : 500.1 GB (8.4/137.4/500.1/500.1)
     Buffer Size : 16384 KB
     Queue Depth : 32
    # of Sectors : 976773168
   Rotation Rate : 7200 RPM
       Interface : Serial ATA
   Major Version : ATA8-ACS
   Minor Version : ----
   Transfer Mode : SATA/600
  Power On Hours : 1246 hours
  Power On Count : 388 count
     Temparature : 31 C (87 F)
   Health Status : Good
        Features : S.M.A.R.T., APM, 48bit LBA, NCQ
       APM Level : 0080h [ON]
       AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 200 200 _51 000000000000 Read Error Rate
03 195 193 _21 0000000004C9 Spin-Up Time
04 100 100 __0 000000000184 Start/Stop Count
05 200 200 140 000000000000 Reallocated Sectors Count
07 200 200 __0 000000000000 Seek Error Rate
09 _99 _99 __0 0000000004DE Power-On Hours
0A 100 100 __0 000000000000 Spin Retry Count
0B 100 100 __0 000000000000 Recalibration Retries
0C 100 100 __0 000000000184 Power Cycle Count
C0 200 200 __0 000000000006 Power-off Retract Count
C1 192 192 __0 00000000639F Load/Unload Cycle Count
C2 116 105 __0 00000000001F Temperature
C4 200 200 __0 000000000000 Reallocation Event Count
C5 200 200 __0 000000000000 Current Pending Sector Count
C6 100 253 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 100 253 __0 000000000000 Write Error Rate

-- IDENTIFY_DEVICE ---------------------------------------------------------
        0    1    2    3    4    5    6    7    8    9
000: 427A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2057 442D 5758 4231 4137 344A 3156 5258
020: 0000 8000 0032 3031 2E30 3141 3031 5744 4320 5744
030: 3530 3030 4250 4B58 2D32 3248 504A 5430 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 0000 2F00
050: 4001 0000 0000 0007 3FFF 0010 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 9F0E 0004 004C 004C
080: 01FE 0000 746B 7D69 6123 7469 BC49 6123 407F 002F
090: 002F 0080 FFFE 0000 0000 0000 0000 0000 0000 0000
100: 6030 3A38 0000 0000 0000 0000 6003 0000 5001 4EE6
110: 5A4B 718D 0000 0000 0000 0000 0000 0000 0000 4018
120: 4018 0000 0000 0000 0000 0000 0000 0000 0029 0000
130: 0000 0000 0000 16FE 013E 0000 0000 0000 0000 0000
140: 0000 0000 0004 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 70B5 0000 0000 4000
210: 0000 0000 0000 0000 0000 0000 0000 1C20 0000 0000
220: 0000 0000 103E 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 1000 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 45A5

-- SMART_READ_DATA ---------------------------------------------------------
     +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 C8 C8 00 00 00 00 00 00 00 03 27
010: 00 C3 C1 C9 04 00 00 00 00 00 04 32 00 64 64 84
020: 01 00 00 00 00 00 05 33 00 C8 C8 00 00 00 00 00
030: 00 00 07 2E 00 C8 C8 00 00 00 00 00 00 00 09 32
040: 00 63 63 DE 04 00 00 00 00 00 0A 32 00 64 64 00
050: 00 00 00 00 00 00 0B 32 00 64 64 00 00 00 00 00
060: 00 00 0C 32 00 64 64 84 01 00 00 00 00 00 C0 32
070: 00 C8 C8 06 00 00 00 00 00 00 C1 32 00 C0 C0 9F
080: 63 00 00 00 00 00 C2 22 00 74 69 1F 00 00 00 00
090: 00 00 C4 32 00 C8 C8 00 00 00 00 00 00 00 C5 32
0A0: 00 C8 C8 00 00 00 00 00 00 00 C6 30 00 64 FD 00
0B0: 00 00 00 00 00 00 C7 32 00 C8 C8 00 00 00 00 00
0C0: 00 00 C8 08 00 64 FD 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 90 24 01 7B
170: 03 00 01 00 02 5F 05 00 00 00 00 00 00 00 00 00
180: 00 00 01 03 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 95

-- SMART_READ_THRESHOLD ----------------------------------------------------
     +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 33 C8 C8 C8 00 00 00 00 00 00 00 03 15
010: 00 00 00 00 00 00 00 00 00 00 04 00 00 00 00 00
020: 00 00 00 00 00 00 05 8C 00 00 00 00 00 00 00 00
030: 00 00 07 00 C8 C8 C8 00 00 00 00 00 00 00 09 00
040: 00 00 00 00 00 00 00 00 00 00 0A 00 00 00 00 00
050: 00 00 00 00 00 00 0B 00 00 00 00 00 00 00 00 00
060: 00 00 0C 00 00 00 00 00 00 00 00 00 00 00 C0 00
070: 00 00 00 00 00 00 00 00 00 00 C1 00 00 00 00 00
080: 00 00 00 00 00 00 C2 00 00 00 00 00 00 00 00 00
090: 00 00 C4 00 00 00 00 00 00 00 00 00 00 00 C5 00
0A0: 00 00 00 00 00 00 00 00 00 00 C6 00 00 00 00 00
0B0: 00 00 00 00 00 00 C7 00 00 00 00 00 00 00 00 00
0C0: 00 00 C8 00 00 00 00 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0D
My System SpecsSystem Spec
28 Mar 2015   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

HD's should certainly not ever make any discernible noise - if you're sure that it's the HD, and not the CD/DVD drive, then yes, you should return it for replacement.
My System SpecsSystem Spec
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 Suddenly Getting 0x8004fe22 Error




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