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Windows 7: How do I correct the Windows update error 800B0100 & 80073712?

04 Apr 2015   #21
vid4763

windows 7 professional 64 bit Version 6.1.7601 Service Pack 1 Build 7601
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
I went by your specs.

Quote:
Antivirus AVG AntiVirus Free Edition 2015
Browser Internet Explorer 11 update version 11.0.16
Either way Avast and Windows 7 Defender at the same time is the question.
Ahhh......no worries. At the beginning of this thread I explained this was for a Samsung NP-QX410 (we're recycling it for our soon to be 11 yr. old son as a gift)...not for the Laptop on my profile specs (which I just updated, Thanks LB I forgot to do that with recent changes and all the personal pc upgrading and salvaging stuff I've been doing in last month, I did in fact switch my Toshiba from AVG to BitDefender and also installed a new SanDisk SSD and upgraded the ram from 4G to 8G)

(Note: I also added in my profile system specs, under additional info, the Samsung Laptop and another Toshiba I have A205-S7468. Hopefully this might prevent me confusing things for others in the future. Additionally, the Samsung this thread is about, I just migrated/cloned a new Samsung 850 EVO 250G SSD into it. That is, I replaced the old Seagate 120G HDD that was in it when I began this thread)

Here are a few system screenshots:




Attached Thumbnails
How do I correct the Windows update error 800B0100 & 80073712?-layback-bear-specs.png  
Attached Images
How do I correct the Windows update error 800B0100 & 80073712?-layback-bear-security.png How do I correct the Windows update error 800B0100 & 80073712?-avast.png 
My System SpecsSystem Spec
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04 Apr 2015   #22
vid4763

windows 7 professional 64 bit Version 6.1.7601 Service Pack 1 Build 7601
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
You seem to have another permission problem in the works.
Has you permission problem been solved here?

Permissions.....please help
@Layback Bear

Not quite. Another member (Pyprohly) offered a useful suggestion that I think is only a temporary solution. Copying the Windows\Temp folder to another location to attempt access. It worked. I copied the file to my desktop and was able to access no problem as User. But I believe Windows would prefer the Temp folder be in it's original intended location, and permission issues there remain....

I posted that thread, specifically regarding the permissions issue, in that area of the 7Forum a few days ago for 3 reasons:
1 - permissions issues were discovered while in this thread working with NoelDP on Win Update issue
2 - after some investigation on 7Forum I felt maybe I should also address them in another section
3 - I thought I would solicit additional help as NoelDP was already generously giving me a lot of his time and expertise
My System SpecsSystem Spec
04 Apr 2015   #23
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Just a suggestion.
If you have a problem being work on in another thread at the same time Noel is helping with Updates on the same system please just inform him.
So the right rand know what the left hand is doing.

I have time to look for other threads but Noel doesn't.
My System SpecsSystem Spec
.

04 Apr 2015   #24
vid4763

windows 7 professional 64 bit Version 6.1.7601 Service Pack 1 Build 7601
 
 

@Layback Bear

Thank you for the suggestion. Sincerely. I intended to mention to Noel (highest regard and gratitude for!) I had posted the thread soliciting additional advice regarding the permissions issues, and for exactly the reason He was giving so much of his time helping with the Win Update issues already. I would've informed him of any other advice I would have considered trying, so as to not make his help more complicated or time and effort wasted. So far, I've only moved the Temp folder to the desktop, where it is now accessible in an alien (not native) location, but I haven't changed anything and I still don't believe this any kind of permanent resolution on the permissions situation.
My System SpecsSystem Spec
04 Apr 2015   #25
vid4763

windows 7 professional 64 bit Version 6.1.7601 Service Pack 1 Build 7601
 
 

@ NoelDP & @ Layback Bear

Happy Easter!!
My System SpecsSystem Spec
05 Apr 2015   #26
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This seems to be a bit of a rash... I came across another user this morning that has the same problem accessing the Temp folder.
They found they could access it properly in Safe Mode (can you?)

This makes me think that the problem here is the AV rather than permissions - please switch the current AV off, and see whether access is now allowed.
My System SpecsSystem Spec
05 Apr 2015   #27
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Just a note:

In the last week or so, many on this forum have been having problems when using BitDefender.
My System SpecsSystem Spec
05 Apr 2015   #28
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

My other user is using Avast, and also has/had Windows Defender enabled.

turning both off didn't help - I'm now asking for any history of other AVs installed.
My System SpecsSystem Spec
06 Apr 2015   #29
vid4763

windows 7 professional 64 bit Version 6.1.7601 Service Pack 1 Build 7601
 
 

Quote   Quote: Originally Posted by NoelDP View Post
My other user is using Avast, and also has/had Windows Defender enabled.

turning both off didn't help - I'm now asking for any history of other AVs installed.
Thanks for the update.

No other AV's have been installed on this Samsung since I reinstalled Windows 7 about 3 weeks ago. Just Avast.

Here is my update (Note: NO improvement or progress with 3 stubborn Windows Updates or access to Windows\Temp in native location after all of the following actions the last 2 days) :

- Ran Windows in Safe Mode. Had full access to Windows\Temp folder (which is not an empty folder as I originally thought)

- Turned off Windows Defender.

- Turned Off Avast.

- Ran Windows in Safe Mode again. tried to copy your Manifests and Packages into Windows\Temp folder\CheckSur Services & Winsxs Folders. Same 5 files in packages would not copy over...even in safe mode. access denied.

- Ran SURT again. Tried Windows Update a few more times. 2 new optional updates installed. 3 same old stubborn updates refused to download and install. (screenshot 2)

- I had started another thread (Sorry for not telling you sooner ) a week ago trying to reduce the burden on you I felt my situation had grown into to. It was strictly about the Permissions and I was hoping to get some additional constructive info or advice I could share with you that might help (best of intentions, sloppy execution). One member may be onto something, but I don't think he got any closer to resolving it. I closed the thread this morning. Here is the link:

Permissions.....please help

- I ran icacls C:\Windows\Temp at ECP in Normal and Safe Mode (screenshot 4).

- I re ran (in Normal and Safe Mode) your earlier suggestion below, which was successful in Safe Mode but not Normal mode (screenshots 1 and 3):

TAKEOWN /F C:\Windows\Temp /A /R
ICACLS C:\Windows\Temp /grant AdministratorsF) /T
ICACLS C:\Windows\Temp /grant Users (CI)(S,WD,AD,X) /T
ICACLS C:\Windows\Temp /grant SYSTEMF) /T
ICACLS C:\Windows\Temp /grant "CREATOR OWNER"OI)(CI)(IO)(F) /T
ICACLS C:\Windows\Temp /grant AdministratorsOI)(CI)(IO)(F) /T
ICACLS C:\Windows\Temp /grant SYSTEMOI)(CI)(IO)(F) /T

I think that's about it. 3 stubborn Windows Updates and a couple permission issues (if it's even permissions that are the cause). Again as always......Thank you for you help!!

I have a few screenshots below and uploaded an updated cbs.zip if you'd think there may be anything new/relevant:

https://www.dropbox.com/s/h5ocnc4kph...62015.zip?dl=0


Attached Thumbnails
How do I correct the Windows update error 800B0100 & 80073712?-icacls-run-ecp-safe-mode-noeldp.png   How do I correct the Windows update error 800B0100 & 80073712?-win-update-462015.png  
Attached Images
How do I correct the Windows update error 800B0100 & 80073712?-icacls-noeldp-normal-mode.png How do I correct the Windows update error 800B0100 & 80073712?-icacls.png 
Attached Files
File Type: log CheckSUR.log (2.8 KB, 1 views)
File Type: log CheckSUR.persist.log (66.2 KB, 0 views)
My System SpecsSystem Spec
07 Apr 2015   #30
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Definitely very strange!
The only thing I can think of is to completely uninstall Avast and run their cleanup tool, and install MSE at least temporarily.

Download the Avast removal utility from here http://www.avast.com/uninstall-utility
Follow the instructions for running it, and when complete, reboot the machine.
My System SpecsSystem Spec
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