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Windows 7: How do I correct the Windows update error 800B0100 & 80073712?

08 Apr 2015   #31
vid4763

windows 7 professional 64 bit Version 6.1.7601 Service Pack 1 Build 7601
 
 

@Noel

I'll give that a try later today and report results. Thanks!


My System SpecsSystem Spec
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09 Apr 2015   #32
vid4763

windows 7 professional 64 bit Version 6.1.7601 Service Pack 1 Build 7601
 
 

@NoelDP

Hey Noel,

Before I uninstall Avast and replace it with MSE to see if it corrects the problem, I wanted to exhaust a few ideas.

I previously copied Windows\Temp to Desktop. Had full privileges on Desktop copy. Installed all of your Manifest and and packages on the copy successfully. So, I thought maybe I could delete original Temp and move copy back into Windows and see if I would have an accessible copy within Windows Parent Folder.

I went into Safe Mode:

Was successful taking ownership of windows/temp
deleted Windows\Temp. Successful.
Upon restart in Normal Mode "Temp" was back in Windows....no access again.

So, I then tried ECP with admin priv to delete Windows\Temp...and got Screenshot 2

I googled it and tried instructions...windows features wouldn't populate?....screenshot 1

Any thoughts?? My next move is uninstall Avast and install MSE.


Attached Thumbnails
How do I correct the Windows update error 800B0100 & 80073712?-windows-feature-off-wont-populate.png  
Attached Images
How do I correct the Windows update error 800B0100 & 80073712?-windows-temp-delete.png 
My System SpecsSystem Spec
09 Apr 2015   #33
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You can try disbling the Windows Fax & Scan service - open an ECP and run the following command

SC CONFIG Fax start= disabled

(note the space before 'disabled'!)

then reboot
see if that helps.
My System SpecsSystem Spec
.

10 Apr 2015   #34
vid4763

windows 7 professional 64 bit Version 6.1.7601 Service Pack 1 Build 7601
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Definitely very strange!
The only thing I can think of is to completely uninstall Avast and run their cleanup tool, and install MSE at least temporarily.

Download the Avast removal utility from here http://www.avast.com/uninstall-utility
Follow the instructions for running it, and when complete, reboot the machine.

@NoelDP

I followed above instructions. Then installed MSE. Ran scan. Rebooted. Checked Windows update.....UP TO DATE!!!

I then rechecked for updates....and the same 3 previous bad updates FAILED?

WINDOWS|TEMP folder IS now accessible however!!

Thoughts?
My System SpecsSystem Spec
10 Apr 2015   #35
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Duh?
I have no idea why that should have worked.
So - where are we with WU?
Please run SFC and CheckSUR again, and post the new results, and with any luck, we'll have it cracked.

Do you actually need the Fax&Scan service?
My System SpecsSystem Spec
10 Apr 2015   #36
vid4763

windows 7 professional 64 bit Version 6.1.7601 Service Pack 1 Build 7601
 
 

I don't need fax and scan but not sure how to delete or disable service (see related screenshot, not sure it applies?)

New CBS.zip: https://www.dropbox.com/s/p2kc01r58p...BS410.zip?dl=0

New SFC scan (screenshot)


Attached Thumbnails
How do I correct the Windows update error 800B0100 & 80073712?-noel-win-update-4102015.png  
Attached Images
How do I correct the Windows update error 800B0100 & 80073712?-noel-fax-scan-disable.png How do I correct the Windows update error 800B0100 & 80073712?-noel-sfc-scannow.png 
My System SpecsSystem Spec
10 Apr 2015   #37
vid4763

windows 7 professional 64 bit Version 6.1.7601 Service Pack 1 Build 7601
 
 

I Just tried Update again, unsuccessful as expected....and ran the troubleshooter. See Screenshots


Attached Images
How do I correct the Windows update error 800B0100 & 80073712?-noel-wu-troubleshooter.png How do I correct the Windows update error 800B0100 & 80073712?-noel-wu-troubleshooter-2.png 
My System SpecsSystem Spec
11 Apr 2015   #38
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The SFC results are incomplete in the CBS.log - but the indications are that it's OK.
CheckSUR still shows a few problems...
Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-r..s-regkeys-component_31bf3856ad364e35_7.1.7601.22947_none_7f90c927c288b059.manifest
 winsxs\manifests\amd64_microsoft-windows-r..s-regkeys-component_31bf3856ad364e35_7.1.7601.18740_none_7f002870a9716207.manifest
 winsxs\manifests\amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.18582_none_47658fe606346d38.manifest
 winsxs\manifests\amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22787_none_47f430091f4d88dc.manifest
 servicing\packages\Package_50_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_50_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_50_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_50_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
I'll post a fix for those later.
My System SpecsSystem Spec
11 Apr 2015   #39
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - v63ab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder v63ab in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
11 Apr 2015   #40
vid4763

windows 7 professional 64 bit Version 6.1.7601 Service Pack 1 Build 7601
 
 

Dropbox link to CBS411 file from this morning. (I ran SFC /scannow again, after complete, I ran SURT)

https://www.dropbox.com/s/58qcxj2758...BS411.zip?dl=0

Below CheckSUR.log and CheckSUR.persist log

EDIT....

rebooted, ran WU and it appears 1 of the 3 stubborn updates installed. updated screenshots:


Attached Thumbnails
How do I correct the Windows update error 800B0100 & 80073712?-noel-wu-411-b.png  
Attached Images
How do I correct the Windows update error 800B0100 & 80073712?-noel-wu-411.png How do I correct the Windows update error 800B0100 & 80073712?-noel-wu-troubleshooter.png How do I correct the Windows update error 800B0100 & 80073712?-noel-wu-troubleshooter-b.png 
Attached Files
File Type: log CheckSUR.log (3.2 KB, 2 views)
File Type: log CheckSUR.persist.log (72.2 KB, 0 views)
My System SpecsSystem Spec
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 How do I correct the Windows update error 800B0100 & 80073712?




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