How do I correct the Windows update error 800B0100 & 80073712?

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  1. Posts : 94
    windows 7 professional 64 bit Version 6.1.7601 Service Pack 1 Build 7601
    Thread Starter
       #31

    @Noel

    I'll give that a try later today and report results. Thanks!
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  2. Posts : 94
    windows 7 professional 64 bit Version 6.1.7601 Service Pack 1 Build 7601
    Thread Starter
       #32

    @NoelDP

    Hey Noel,

    Before I uninstall Avast and replace it with MSE to see if it corrects the problem, I wanted to exhaust a few ideas.

    I previously copied Windows\Temp to Desktop. Had full privileges on Desktop copy. Installed all of your Manifest and and packages on the copy successfully. So, I thought maybe I could delete original Temp and move copy back into Windows and see if I would have an accessible copy within Windows Parent Folder.

    I went into Safe Mode:

    Was successful taking ownership of windows/temp
    deleted Windows\Temp. Successful.
    Upon restart in Normal Mode "Temp" was back in Windows....no access again.

    So, I then tried ECP with admin priv to delete Windows\Temp...and got Screenshot 2

    I googled it and tried instructions...windows features wouldn't populate?....screenshot 1

    Any thoughts?? My next move is uninstall Avast and install MSE.
    Attached Thumbnails Attached Thumbnails How do I correct the Windows update error 800B0100 & 80073712?-windows-temp-delete.png   How do I correct the Windows update error 800B0100 & 80073712?-windows-feature-off-wont-populate.png  
    Last edited by vid4763; 09 Apr 2015 at 07:55.
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  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #33

    You can try disbling the Windows Fax & Scan service - open an ECP and run the following command

    SC CONFIG Fax start= disabled

    (note the space before 'disabled'!)

    then reboot
    see if that helps.
      My Computer


  4. Posts : 94
    windows 7 professional 64 bit Version 6.1.7601 Service Pack 1 Build 7601
    Thread Starter
       #34

    NoelDP said:
    Definitely very strange!
    The only thing I can think of is to completely uninstall Avast and run their cleanup tool, and install MSE at least temporarily.

    Download the Avast removal utility from here http://www.avast.com/uninstall-utility
    Follow the instructions for running it, and when complete, reboot the machine.

    @NoelDP

    I followed above instructions. Then installed MSE. Ran scan. Rebooted. Checked Windows update.....UP TO DATE!!!

    I then rechecked for updates....and the same 3 previous bad updates FAILED?

    WINDOWS|TEMP folder IS now accessible however!!

    Thoughts?
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #35

    Duh?
    I have no idea why that should have worked.
    So - where are we with WU?
    Please run SFC and CheckSUR again, and post the new results, and with any luck, we'll have it cracked.

    Do you actually need the Fax&Scan service?
      My Computer


  6. Posts : 94
    windows 7 professional 64 bit Version 6.1.7601 Service Pack 1 Build 7601
    Thread Starter
       #36

    I don't need fax and scan but not sure how to delete or disable service (see related screenshot, not sure it applies?)

    New CBS.zip: https://www.dropbox.com/s/p2kc01r58p...BS410.zip?dl=0

    New SFC scan (screenshot)
    Attached Thumbnails Attached Thumbnails How do I correct the Windows update error 800B0100 & 80073712?-noel-fax-scan-disable.png   How do I correct the Windows update error 800B0100 & 80073712?-noel-sfc-scannow.png   How do I correct the Windows update error 800B0100 & 80073712?-noel-win-update-4102015.png  
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  7. Posts : 94
    windows 7 professional 64 bit Version 6.1.7601 Service Pack 1 Build 7601
    Thread Starter
       #37

    I Just tried Update again, unsuccessful as expected....and ran the troubleshooter. See Screenshots
    Attached Thumbnails Attached Thumbnails How do I correct the Windows update error 800B0100 & 80073712?-noel-wu-troubleshooter.png   How do I correct the Windows update error 800B0100 & 80073712?-noel-wu-troubleshooter-2.png  
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #38

    The SFC results are incomplete in the CBS.log - but the indications are that it's OK.
    CheckSUR still shows a few problems...
    Code:
    Unavailable repair files:
     winsxs\manifests\amd64_microsoft-windows-r..s-regkeys-component_31bf3856ad364e35_7.1.7601.22947_none_7f90c927c288b059.manifest
     winsxs\manifests\amd64_microsoft-windows-r..s-regkeys-component_31bf3856ad364e35_7.1.7601.18740_none_7f002870a9716207.manifest
     winsxs\manifests\amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.18582_none_47658fe606346d38.manifest
     winsxs\manifests\amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22787_none_47f430091f4d88dc.manifest
     servicing\packages\Package_50_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
     servicing\packages\Package_50_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
     servicing\packages\Package_50_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
     servicing\packages\Package_50_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
    I'll post a fix for those later.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #39

    I've uploaded a file - v63ab.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder v63ab in the same place.
    Open this folder - there should be two folders inside it (Manifests, and Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    And the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer


  10. Posts : 94
    windows 7 professional 64 bit Version 6.1.7601 Service Pack 1 Build 7601
    Thread Starter
       #40

    Dropbox link to CBS411 file from this morning. (I ran SFC /scannow again, after complete, I ran SURT)

    https://www.dropbox.com/s/58qcxj2758...BS411.zip?dl=0

    Below CheckSUR.log and CheckSUR.persist log

    EDIT....

    rebooted, ran WU and it appears 1 of the 3 stubborn updates installed. updated screenshots:
    Attached Thumbnails Attached Thumbnails How do I correct the Windows update error 800B0100 & 80073712?-noel-wu-411.png   How do I correct the Windows update error 800B0100 & 80073712?-noel-wu-411-b.png   How do I correct the Windows update error 800B0100 & 80073712?-noel-wu-troubleshooter.png   How do I correct the Windows update error 800B0100 & 80073712?-noel-wu-troubleshooter-b.png  
    How do I correct the Windows update error 800B0100 & 80073712? Attached Files
    Last edited by vid4763; 11 Apr 2015 at 07:24.
      My Computer


 
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