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Windows 7: How do I correct the Windows update error 800B0100 & 80073712?

26 Mar 2015   #1
vid4763

windows 7 professional 64 bit Version 6.1.7601 Service Pack 1 Build 7601
 
 
How do I correct the Windows update error 800B0100 & 80073712?

**My post includes the error codes from step #3 and this dropbox link for CBS.zip file created in step #4 of the thread posting instructions (CBS.log was 90mb zipped, almost no compression, not sure if I did it wrong).... I've run SURT and also uploaded CBS & checkSUR.log files

https://www.dropbox.com/s/o0ahtlnoik3gd6v/CBS.zip?dl=0

Hello and thank you for reading and for any advice and help you can offer.

This thread is not for my system specs on my profile here but for another Laptop I have that my wife and I are giving to our 10 yr old son, at the end of the school year as a gift.

Here are the basic specs for the Laptop and OS with the problem:

Samsung NP-QX410 Laptop
Seagate 120G HDD
4G dram
Windows 7 Home Premium SP1

About 2 weeks ago we resurrected this Samsung Laptop from a bad Samsung HDD and temporarily replaced it with an older model Seagate 120gb HDD. Everything has been going smooth....until a week ago when I updated the BIOS using Samsung update to version 5. Also, I installed Ccleaner and ran that. These 2 actions may or may not have anything to do with the windows update issue....

I installed many windows updates over the course of 2 days before these last 2 actions. No problems, so I find that suspicious. Now, I have 5 Windows updates that just won't install after many attempts.

I've gone to support.microsoft and tried mr fixit. Also, I've tried sfc /scannow. no issues.

Everything otherwise seems ok with laptop. (I'm ordering an SSD to replace the old Seagate 120gb 5200rpm which should make a huge difference!) But we'd really like to have this Windows update issue resolved before we give our son the laptop as a gift.

THANK YOU AGAIN FOR READING.....and let me know what you think.....here are some screenshots that may be helpful...... and the CBS.log zip file DROPBOX LINK if you missed it above...

https://www.dropbox.com/s/o0ahtlnoik3gd6v/CBS.zip?dl=0




Attached Thumbnails
How do I correct the Windows update error 800B0100 & 80073712?-win7-update-1a.png   How do I correct the Windows update error 800B0100 & 80073712?-win7-update-1b.png  
Attached Images
How do I correct the Windows update error 800B0100 & 80073712?-sfc-scannow-snapshot.png 
Attached Files
File Type: log CheckSUR.log (13.0 KB, 1 views)
File Type: log CheckSUR.persist.log (52.1 KB, 0 views)
My System SpecsSystem Spec
.
26 Mar 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR shows the following problems...
Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-r..s-regkeys-component_31bf3856ad364e35_7.1.7601.22947_none_7f90c927c288b059.manifest
 winsxs\manifests\amd64_microsoft-windows-r..s-regkeys-component_31bf3856ad364e35_7.1.7601.18740_none_7f002870a9716207.manifest
 winsxs\manifests\amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.18582_none_47658fe606346d38.manifest
 winsxs\manifests\x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.18582_none_eb46f4624dd6fc02.manifest
 winsxs\manifests\amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22787_none_47f430091f4d88dc.manifest
 winsxs\manifests\x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22787_none_ebd5948566f017a6.manifest
 servicing\packages\Package_102_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_102_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_103_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_103_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_104_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_104_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_105_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_105_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_108_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_108_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_109_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_109_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_110_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_110_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_111_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_111_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2984981~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_1_for_KB2984981~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB2984981~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB2984981~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_50_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_50_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_59_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_59_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_61_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_61_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_77_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_77_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_79_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_79_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_84_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_84_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2984981_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2984981_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2984981~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2984981~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_102_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_102_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_103_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_103_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_104_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_104_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_105_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_105_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_108_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_108_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_109_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_109_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_110_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_110_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_111_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_111_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_1_for_KB2984981~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_1_for_KB2984981~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_2_for_KB2984981~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_2_for_KB2984981~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_50_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_50_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_59_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_59_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_61_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_61_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_77_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_77_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_79_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_79_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_84_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_84_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2984981_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2984981_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2984981~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2984981~31bf3856ad364e35~amd64~~6.1.1.1.cat
I'll post a fix when I've caught up with the backlog!
My System SpecsSystem Spec
26 Mar 2015   #3
vid4763

windows 7 professional 64 bit Version 6.1.7601 Service Pack 1 Build 7601
 
 

Thanks Noel!
My System SpecsSystem Spec
.

28 Mar 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - v63aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder v63aain the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
28 Mar 2015   #5
vid4763

windows 7 professional 64 bit Version 6.1.7601 Service Pack 1 Build 7601
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Noel, I seem to have another problem. My Windows\Temp has no subfolders and is empty and will not even allow me permission to open the Temp folder. (I've searched thru Help, compared permission settings with my primary pc, looked at some forum help on permissions......I'm not sure how to correct this.)

In the meantime, I've downloaded the file from your Onedrive and extracted. I am otherwise ready to go, but am stuck until this "NEW" problem is solved....

I did however find CheckSur, Winsxs, and Servicing\Packages "individual" sub-folders in the main Windows Folder. I want to be sure if these folders and locations are what we need, and still am confused as to why Temp folder is empty and inaccessible?

(I'm inclined to think that I should copy and paste the contents of Packages and Manifests into these "same" named folders I've found elsewhere, as I cannot find them anywhere else. However, as of now -see screenshot 5- Windows will not allow me to copy to even these sub folders??)

Please let me know your advice and thank you for your help.

I've included 5 screenshots showing the frustrating results....


Attached Thumbnails
How do I correct the Windows update error 800B0100 & 80073712?-win-temp-file-empty-inaccessable.png   How do I correct the Windows update error 800B0100 & 80073712?-windows-checksur-folder.png   How do I correct the Windows update error 800B0100 & 80073712?-windows-winsxs-folder.png   How do I correct the Windows update error 800B0100 & 80073712?-windows-servicing-packages-subfolders.png   How do I correct the Windows update error 800B0100 & 80073712?-windows-denial-copy-destination.png  

My System SpecsSystem Spec
28 Mar 2015   #6
vid4763

windows 7 professional 64 bit Version 6.1.7601 Service Pack 1 Build 7601
 
 

UPDATE @ NoelDP

I managed to work around some of the file location and accessibility issues.

I was able to copy all of the contents of packages and manifests except 5 files that were denied.

I've attached Dropbox link, below, to new cbs.zip folder. Also, ran windows update again and 2 of the 5 updates successfully downloaded and installed.

I attached updated screenshots of windows update and CheckSur and CheckSur.persist files

https://www.dropbox.com/s/y26ifc9iyo...32815.zip?dl=0


Attached Thumbnails
How do I correct the Windows update error 800B0100 & 80073712?-windows-update-32818.png   How do I correct the Windows update error 800B0100 & 80073712?-windows-update-32818a.png  
Attached Files
File Type: log CheckSUR.log (2.8 KB, 3 views)
File Type: log CheckSUR.persist.log (54.9 KB, 1 views)
My System SpecsSystem Spec
30 Mar 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Well done!
The problem with the Temp folder permissions is an interesting one, and probably needs to be addressed early, as it may well impact on system performance later.

By default, I don't think the folder allows access - but this is usually easily granted to any admin user.
It seems that this is not the case here.
You may need to change ownership of the folder (to the Administrators group), and then change the permissions,to the following...
I'll post a fix protocol when I can get to it, which will include not only the remaining missing files, but also a permissions hack.
My System SpecsSystem Spec
30 Mar 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

First the permissions....

Open an Elevated Command Prompt, and run the following commands

TAKEOWN /F C:\Windows\Temp /A /R
ICACLS C:\Windows\Temp /grant Administrators:(F) /T
ICACLS C:\Windows\Temp /grant Users (CI)(S,WD,AD,X) /T
ICACLS C:\Windows\Temp /grant SYSTEM:(F) /T
ICACLS C:\Windows\Temp /grant "CREATOR OWNER":(OI)(CI)(IO)(F) /T
ICACLS C:\Windows\Temp /grant Administrators:(OI)(CI)(IO)(F) /T
ICACLS C:\Windows\Temp /grant SYSTEM:(OI)(CI)(IO)(F) /T


Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight select Copy. In the CP Window, click on the black/white icon at top left select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.

now see if you can access the folder in the normal way.
My System SpecsSystem Spec
31 Mar 2015   #9
vid4763

windows 7 professional 64 bit Version 6.1.7601 Service Pack 1 Build 7601
 
 

Noel,

Thanks again for your valuable time. I believe I did the instruction correctly, but I believe it was unsuccessful. Here are 2 captures with the results.

1 - ECP after running script
2 - ECP and attempt to access Windows\Temp post script


Attached Thumbnails
How do I correct the Windows update error 800B0100 & 80073712?-elevated-comm-prompt-noel-instructions-result.png   How do I correct the Windows update error 800B0100 & 80073712?-elevated-comm-prompt-noel-instructions-result-2.png  
My System SpecsSystem Spec
31 Mar 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Oh boy - I suspect that this means that the folder is corrupt .

Let's take a look at the current permissions, and see if I'm missing something...

Open an Elevated Command Prompt, and run the following commands..

ATTRIB C:\Windows\Temp
ICACLS C:\Windows\Temp
REG QUERY HKU
REG QUERY HKU\S-1-5-18
REG QUERY HKU\S-1-5-19
REG QUERY HKU\S-1-5-20

post the results.
My System SpecsSystem Spec
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