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Windows 7: This computer is not running genuine windows (0x8004fe21) [Fixed]

26 Mar 2015   #1
djlucas

Windows 8.1 64 Bit
 
 
This computer is not running genuine windows (0x8004fe21) [Fixed]

Hi,
so i had a problem with a PC at that keep coming up with a massage "This computer is not running genuine windows" (0x8004fe21).
i had been trying to figure out for days now what that could have been.
this is what MGADiag give me:
Script:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code0x8004FE21
Cached Online Validation Code
0x0
Windows Product Key
: *****-*****-QHXJV-YY6BC-6Q88T
Windows Product Key Hash
ppwdTsSQQcj35sEN48nGfMLW714=
Windows Product ID00371-OEM-9102162-54855
Windows Product ID Type
3
Windows License Type
OEM System Builder
Windows OS version
6.1.7601.2.00010100.1.0.048
ID
: {6BEBD5D9-267A-4974-9952-FF7583AA100E}(1)
Is AdminYes
TestCab
0x0
LegitcheckControl ActiveX
N/Ahr 0x80070002
Signed By
N/Ahr 0x80070002
Product Name
Windows 7 Professional
Architecture
0x00000009
Build lab
7601.win7sp1_gdr.150113-1808
TTS Error
:
Validation Diagnostic:
Resolution StatusN/A

Vista WgaER Data
-->
ThreatID(s): N/Ahr 0x80070002
Version
N/Ahr 0x80070002

Windows XP Notifications Data
-->
Cached ResultN/Ahr 0x80070002
File Exists
No
Version
N/Ahr 0x80070002
WgaTray
.exe Signed ByN/Ahr 0x80070002
WgaLogon
.dll Signed ByN/Ahr 0x80070002

OGA Notifications Data
-->
Cached ResultN/Ahr 0x80070002
Version
N/Ahr 0x80070002
OGAExec
.exe Signed ByN/Ahr 0x80070002
OGAAddin
.dll Signed ByN/Ahr 0x80070002

OGA Data
-->
Office Status100 Genuine
Microsoft Office Enterprise 2007 
100 Genuine
Microsoft Office Project Professional 2007 
100 Genuine
OGA Version
N/A0x80070002
Signed By
N/Ahr 0x80070002
Office Diagnostics
025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data
-->
Proxy settingsN/A
User Agent
Mozilla/4.0 (compatibleMSIE 8.0Win32)
Default 
BrowserC:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls
Prompt
Download unsigned ActiveX controls
Disabled
Run ActiveX controls 
and plug-insAllowed
Initialize 
and script ActiveX controls not marked as safeDisabled
Allow scripting of Internet Explorer Webbrowser control
Disabled
Active scripting
Allowed
Script ActiveX controls marked 
as safe for scriptingAllowed

File Scan Data
-->
File MismatchC:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr 0x80092003
File Mismatch
C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr 0x80092003
File Mismatch
C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr 0x80092003
File Mismatch
C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr 0x800b0100
File Mismatch
C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr 0x800b0100
File Mismatch
C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr 0x80092003
File Mismatch
C:\Windows\system32\slc.dll[6.1.7600.16385], Hr 0x800b0100
File Mismatch
C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr 0x800b0100
File Mismatch
C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr 0x80092003
File Mismatch
C:\Windows\system32\slui.exe[6.1.7601.17514], Hr 0x80092003
File Mismatch
C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr 0x800b0100
File Mismatch
C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr 0x800b0100
File Mismatch
C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr 0x80092003
File Mismatch
C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr 0x80092003
File Mismatch
C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr 0x80092003
File Mismatch
C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr 0x800b0100
File Mismatch
C:\Windows\system32\user32.dll[6.1.7601.17514], Hr 0x800b0100

Other data
-->
Office Details: <GenuineResults><MachineData><UGUID>{6BEBD5D9-267A-4974-9952-FF7583AA100E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6Q88T</PKey><PID>00371-OEM-9102162-54855</PID><PIDType>3</PIDType><SID>S-1-5-21-1197949418-127644017-2496969089</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0301   </Version><SMBIOSVersion major="2" minor="5"/><Date>20110222000000.000000+000</Date></BIOS><HWID>6E483407018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65032</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89403-707-4159871-63310</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults

Spsys.log Content0x80070002

Licensing Data
-->
Software licensing service version6.1.7601.17514

Name
Windows(R7Professional edition
Description
Windows Operating System Windows(R7OEM_COA_NSLP channel
Activation ID
d8e04254-f9a5-4729-ae86-886de6aa907c
Application ID
55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID
00371-00182-021-654855-02-4105-7601.0000-0832015
Installation ID
018014952172626724876540350375939842610771472214594444
Processor Certificate URL
http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URLhttp://go.microsoft.com/fwlink/?LinkID=88339
Use License URLhttp://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URLhttp://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key6Q88T
License Status
Licensed
Remaining Windows rearm count
3
Trusted time
3/26/15 10:11:17 AM

Windows Activation Technologies
-->
HrOffline0x8004FE21
HrOnline
N/A
HealthStatus
0x000000000001EFF0
Event Time Stamp
3:25:2015 13:46
ActiveX
RegisteredVersion7.1.7600.16395
Admin Service
RegisteredVersion7.1.7600.16395
HealthStatus Bitmask Output
:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File
: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File
: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File
: %systemroot%\system32\sppwinob.dll
Tampered File
: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File
: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File
: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File
: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File
: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File
: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File
: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File
: %systemroot%\system32\drivers\spsys.sys


HWID Data
-->
HWID Hash CurrentMAAAAAEAAgABAAEAAQABAAAAAgABAAEA1gT23/yIDFReDgichtPu4qZOmF8aKOqC

OEM Activation 1.0 Data
-->
N/A

OEM Activation 2.0 Data
-->
BIOS valid for OA 2.0yesbut no SLIC table
Windows marker version
N/A
OEMID 
and OEMTableID ConsistentN/A
BIOS Information
:
  
ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            022211        APIC1738
  FACP            022211        FACP1738
  HPET            022211        OEMHPET
  MCFG            022211        OEMMCFG
  OEMB            022211        OEMB1738
  OSFR            022211        OEMOSFR
  SSDT            DpgPmm        CpuPm 
After looking at the Diagnostic i knew that it had to do with the "KB3004394" update witch i tried uninstalling but i kept getting an error that it could not fully be uninstalled.

Then i downloaded the "KB3024777-amd64" witch is Microsofts fix for the "KB3004394" update but when i clicked on it, it would not do anything.

Then i checked out my windows update and i know this that it was not working.

Then i researched a few ways on how to make windows update work again, and nothing would work. again!

I also recently put in new hard drives because that PC is running raid 1 (mirrored) and one of the drives has failed. I remembered that the PC has an old version of "intel rapid storage technology" so i updated it!
Well after that a bunch of things started working. The computer was doing updates, so i tried running "KB3024777-amd64" and it finally did some thing, it asked me to restart so i did and windows was Genuine again! right after it restarted.

here is what MGADiag is saying now:
Script:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code0
Cached Online Validation Code
0x0
Windows Product Key
: *****-*****-QHXJV-YY6BC-6Q88T
Windows Product Key Hash
ppwdTsSQQcj35sEN48nGfMLW714=
Windows Product ID00371-OEM-9102162-54855
Windows Product ID Type
3
Windows License Type
OEM System Builder
Windows OS version
6.1.7601.2.00010100.1.0.048
ID
: {6BEBD5D9-267A-4974-9952-FF7583AA100E}(3)
Is AdminYes
TestCab
0x0
LegitcheckControl ActiveX
N/Ahr 0x80070002
Signed By
N/Ahr 0x80070002
Product Name
Windows 7 Professional
Architecture
0x00000009
Build lab
7601.win7sp1_gdr.150113-1808
TTS Error
:
Validation Diagnostic:
Resolution StatusN/A

Vista WgaER Data
-->
ThreatID(s): N/Ahr 0x80070002
Version
N/Ahr 0x80070002

Windows XP Notifications Data
-->
Cached ResultN/Ahr 0x80070002
File Exists
No
Version
N/Ahr 0x80070002
WgaTray
.exe Signed ByN/Ahr 0x80070002
WgaLogon
.dll Signed ByN/Ahr 0x80070002

OGA Notifications Data
-->
Cached ResultN/Ahr 0x80070002
Version
N/Ahr 0x80070002
OGAExec
.exe Signed ByN/Ahr 0x80070002
OGAAddin
.dll Signed ByN/Ahr 0x80070002

OGA Data
-->
Office Status100 Genuine
Microsoft Office Enterprise 2007 
100 Genuine
Microsoft Office Project Professional 2007 
100 Genuine
OGA Version
N/A0x80070002
Signed By
N/Ahr 0x80070002
Office Diagnostics
025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data
-->
Proxy settingsN/A
User Agent
Mozilla/4.0 (compatibleMSIE 8.0Win32)
Default 
BrowserC:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls
Prompt
Download unsigned ActiveX controls
Disabled
Run ActiveX controls 
and plug-insAllowed
Initialize 
and script ActiveX controls not marked as safeDisabled
Allow scripting of Internet Explorer Webbrowser control
Disabled
Active scripting
Allowed
Script ActiveX controls marked 
as safe for scriptingAllowed

File Scan Data
-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6BEBD5D9-267A-4974-9952-FF7583AA100E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6Q88T</PKey><PID>00371-OEM-9102162-54855</PID><PIDType>3</PIDType><SID>S-1-5-21-1197949418-127644017-2496969089</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0301   </Version><SMBIOSVersion major="2" minor="5"/><Date>20110222000000.000000+000</Date></BIOS><HWID>6E8C3C07018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65032</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89403-707-4159871-63310</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults

Spsys.log Content0x80070002

Licensing Data
-->
Software licensing service version6.1.7601.17514

Name
Windows(R7Professional edition
Description
Windows Operating System Windows(R7OEM_COA_NSLP channel
Activation ID
d8e04254-f9a5-4729-ae86-886de6aa907c
Application ID
55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID
00371-00182-021-654855-02-4105-7601.0000-0832015
Installation ID
021432802350974615757025646696108841015263941405065532
Processor Certificate URL
http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URLhttp://go.microsoft.com/fwlink/?LinkID=88339
Use License URLhttp://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URLhttp://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key6Q88T
License Status
Licensed
Remaining Windows rearm count
3
Trusted time
3/26/15 11:41:00 AM

Windows Activation Technologies
-->
HrOffline0x00000000
HrOnline
0x00000000
HealthStatus
0x0000000000000000
Event Time Stamp
3:25:2015 13:46
ActiveX
RegisteredVersion7.1.7600.16395
Admin Service
RegisteredVersion7.1.7600.16395
HealthStatus Bitmask Output
:


HWID Data-->
HWID Hash CurrentMAAAAAEAAgABAAEAAQABAAAAAgABAAEA1gT235hWDFReDgichtPu4qZOmF8aKOqC

OEM Activation 1.0 Data
-->
N/A

OEM Activation 2.0 Data
-->
BIOS valid for OA 2.0yesbut no SLIC table
Windows marker version
N/A
OEMID 
and OEMTableID ConsistentN/A
BIOS Information
:
  
ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            022211        APIC1738
  FACP            022211        FACP1738
  HPET            022211        OEMHPET
  MCFG            022211        OEMMCFG
  OEMB            022211        OEMB1738
  OSFR            022211        OEMOSFR
  SSDT            DpgPmm        CpuPm 
Thank you Guys!
this forum helped alot!


My System SpecsSystem Spec
.
27 Mar 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Well done!
My System SpecsSystem Spec
Reply

 This computer is not running genuine windows (0x8004fe21) [Fixed]




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