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Windows 7: Cannot install updates anymore

27 Mar 2015   #1
contremaitre

windows 7
 
 
Cannot install updates anymore

Hi,

Symptoms : windows update fails applying updates while in control panel -> windows update or in reboot mode.
One of the error code I get : 8007371B (I didn't note other error codes)

Already tried :
- Install updates one at a time
- Removing SoftwareDistribution folder while WU service is stopped
- Running sfc and checkdisk
- Running Microsoft readiness tool

my CBS logs (22MB) :
http://www.celeos.eu/tmp/CBS.zip


My System SpecsSystem Spec
.
28 Mar 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This seems to be at least part of your problem...
Code:
2015-03-27 17:34:21, Info                  CBS    Appl: Evaluating package applicability for package Package_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3, applicable state: Installed
2015-03-27 17:34:21, Info                  CBS    Exec: Asynchrous operation, session completes later
2015-03-27 17:34:21, Info                  CBS    Asynchronous Session: 30435499_3767951205 finalized. [HRESULT = 0x00000000 - S_OK]
2015-03-27 17:34:25, Error                 CSI    000000c9 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #431111# from CCSDirectTransaction::OperateEnding at index 0 of 70 (0x0000000000000046) operations, disposition 0[gle=0xd015001a]
2015-03-27 17:34:25, Error                 CSI    000000ca (F) HRESULT_FROM_WIN32(14098) #429176# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x66d84d0, mp = @0x66d8cd0, disp = 0)[gle=0x80073712]
2015-03-27 17:34:25, Info                  CBS    Failed to add one or more component [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-03-27 17:34:25, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
28 Mar 2015   #3
contremaitre

windows 7
 
 

Since yesterday I rebooted the computer and windows tried again to install updates, failed and used a restore point.
So here is the latest version of CBS folder and components file :
http://www.celeos.eu/tmp/components.zip
http://www.celeos.eu/tmp/CBS2.zip
My System SpecsSystem Spec
.

09 Apr 2015   #4
contremaitre

windows 7
 
 

Well no more answers here so I had to reinstall windows from scratch
My System SpecsSystem Spec
09 Apr 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry about that! - you should have shouted!

Hope the new install avoids the problems of the old!

Good luck
My System SpecsSystem Spec
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 Cannot install updates anymore




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