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Windows 7: Windows update error code 490

27 Mar 2015   #1
mshatkus

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 
Windows update error code 490 and 800736B3

Hi I was wondering if anyone knows how to fix this windows update problem. The windows update window says Error code 490, I am also receiving error 800736B3 as noted below

Any help someone can lend is greatly appreciated

Thanks




Attached Thumbnails
Windows update error code 490-error-490.jpg  
My System SpecsSystem Spec
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27 Mar 2015   #2
mshatkus

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

after successfully getting that update to install which I didn't think was the entire service pack, I rebooted and another update pops up for Win 7 SP1 and that one throws another error. 800736B3


Attached Thumbnails
Windows update error code 490-error-800736b3.jpg  
My System SpecsSystem Spec
27 Mar 2015   #3
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Welcome to our forum.

Please complete this tutorial so our experts can take a look.

Windows Update Posting Instructions
My System SpecsSystem Spec
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28 Mar 2015   #4
mshatkus

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 
CBS Log

I receive an error when trying to run the System Update Readiness tool. When I try to run the tool a 2nd time I also receive an error. Screenshots are attached along with my CBS Log


Attached Images
Windows update error code 490-hotfix-not-installed.jpg Windows update error code 490-hotfix-not-installed-2nd-time.jpg 
My System SpecsSystem Spec
28 Mar 2015   #5
mshatkus

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

every time I try to run the SUR tool I get an error now. Seems to be a different error each time too. Here is the latest error code


Attached Images
Windows update error code 490-hotfix-error.jpg 
My System SpecsSystem Spec
28 Mar 2015   #6
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Are you trying to get the update for SP-1?

I don't like to get to deep into Windows 7 Updates because of my lack of knowledge of the subject. I normally wait for a expert but I did find this from Microsoft. Take a read through this.

Learn how to install Windows 7 Service Pack 1 (SP1)
My System SpecsSystem Spec
28 Mar 2015   #7
mshatkus

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Thank you for your input. I have read that page and tried using the "recommended" way with Microsoft Update. no luck. I also tried manually downloading SP1 and installing it locally. No luck either
My System SpecsSystem Spec
28 Mar 2015   #8
mshatkus

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

ok so I was finally able to get the SURT to run successfully (after 3000 reboots ) and then ran the sfc /scannow which only ran to 52% completion before saying "Windows Resource Protection could not preform the requested operation."...So here is another CBS log


Attached Images
Windows update error code 490-sfc.jpg 
My System SpecsSystem Spec
28 Mar 2015   #9
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Well the next step is waiting for a expert and they are always very busy.
My System SpecsSystem Spec
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 Windows update error code 490




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