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Windows 7: Notebook in reboot loop

28 Mar 2015   #1
iversa

Windows 7 Pro 64bit
 
 
Notebook in reboot loop

My notebook in reboot loop from windows update. I have followed the instructions here

When I'm logged in to the computer at one point it reboots and if I don't login it reboots every 5 minutes. If logged in the reboot reminder pops up where I can postpone the reboot. But if I walk away it does reboot on its own at one point (not sure how long). If I get up in the morning it is in a reboot loop.

I have no errors on the Windows Update screen

Attached are the CBS log collections.

I have already tried the following
Troubleshoot problems with installing updates - Windows Help
How do I reset Windows Update components?
Please help!




Attached Thumbnails
Notebook in reboot loop-windows-update.png  
My System SpecsSystem Spec
.
30 Mar 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are no errors in either SFC or CheckSUR logs.

I had to go back to one of the earlier CBSPersist logs to find any error - and got this one...
Code:
2015-03-26 06:04:35, Info                  CBS    Failed to open online software key. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Failed to get SOFTWARE registry key. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    SQM: Failed to get SOFTWARE key from session. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Warning: Failed to apply SQM sample policy for package: Package_119_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1 [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Failed to open online package store: Packages\Package_119_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Failed to get key for store object type: 2 [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Failed to get out of package store package: Package_119_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1 [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Failed while trying to find package: Package_119_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1 [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Failed to set state of Package and Updates while finishing initialization. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Failed to initialize package: Package_119_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1, from path: \\?\C:\Windows\Servicing\Packages\Package_119_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1.mum, existing package: 1 [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Failed to resolve package [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Failed to populate children. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Failed to initialize internal package for package: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514 [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Info                  CBS    Delay load failed for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-03-26 06:04:35, Error                 CBS    Delay Initialization Failed [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
I suspect that this error implies that the SOFTWARE registry hive is corrupt, rather than there are actually permissions problems.

If that is the case, then it's likely that you will need at least a repair install. However, I haven't seen an error of this type before and need to do some research first.
My System SpecsSystem Spec
05 Apr 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - it looks as if there may neither permissions or corruption problems in the registry.


in the left pane, navigate to
"HKey_Local_Machine\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages"
Right-click on the 'Services' key and select Export
Select to export to the Desktop
in the File name box type 'packs'
at the 'File Type' box, select 'Registry Hive Files'
and save the file
Close Regedit
Compress the packs file and upload the compressed file to your reply.

Also, right-click on the Packages folder, and select Permissions - please post a screenshot of the window with the TrustedInstaller entry highlighted.
My System SpecsSystem Spec
.

05 Apr 2015   #4
iversa

Windows 7 Pro 64bit
 
 

I should have replied sooner. The problem went away on its own. It must of rebooted tenths of times and no matter what I did it would not stop to reboot on it own or keep on prompting me to reboot.

Then i came back a few days ago and the problem was gone. It didn't prompt to reboot and either is it rebooting on its own again.
My System SpecsSystem Spec
05 Apr 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Wow! - Windows must have sorted at least some of the problems itself, then!

Glad it seems fixed, now, anyway.

Good luck!
My System SpecsSystem Spec
11 Apr 2015   #6
iversa

Windows 7 Pro 64bit
 
 

Same problem is back again. No rebooting for a few weeks and now it started to do it over and over again

Here is the registry key and screenshot as per your request.


Attached Images
Notebook in reboot loop-packs-permissions.jpg 
Attached Files
File Type: zip packs.zip (521.4 KB, 1 views)
My System SpecsSystem Spec
12 Apr 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There doesn't appear to be any problem with the registry key I was concerned about - so it may be that the file itself is tagged as read-only - let's take a close look at it....

Open an Elevated Command Prompt and run the following commands.

ICACLS C:\Windows\servicing\Packages
ICACLS C:\Windows\servicing\Packages\Package_119_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1.* /T
ATTRIB C:\Windows\servicing\Packages\Package_119_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1.*


post the results.

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
12 Apr 2015   #8
iversa

Windows 7 Pro 64bit
 
 

Here are the results

Code:
C:\Windows\system32>ICACLS C:\Windows\servicing\Packages
C:\Windows\servicing\Packages NT SERVICE\TrustedInstaller:(I)(F)
                              NT SERVICE\TrustedInstaller:(I)(OI)(CI)(IO)(F)
                              NT AUTHORITY\SYSTEM:(I)(RX)
                              NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(GR,GE)
                              BUILTIN\Administrators:(I)(RX)
                              BUILTIN\Administrators:(I)(OI)(CI)(IO)(GR,GE)
                              BUILTIN\Users:(I)(RX)
                              BUILTIN\Users:(I)(OI)(CI)(IO)(GR,GE)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\servicing\Packages\Package_119_for_KB30043
75~31bf3856ad364e35~amd64~~6.1.3.1.* /T
C:\Windows\servicing\Packages\Package_119_for_KB3004375~31bf3856ad364e35~amd64~~
6.1.3.1.cat NT SERVICE\TrustedInstaller:(I)(F)

            NT AUTHORITY\SYSTEM:(I)(RX)

            BUILTIN\Administrators:(I)(RX)

            BUILTIN\Users:(I)(RX)

C:\Windows\servicing\Packages\Package_119_for_KB3004375~31bf3856ad364e35~amd64~~
6.1.3.1.mum NT SERVICE\TrustedInstaller:(I)(F)

            NT AUTHORITY\SYSTEM:(I)(RX)

            BUILTIN\Administrators:(I)(RX)

            BUILTIN\Users:(I)(RX)

Successfully processed 2 files; Failed processing 0 files

C:\Windows\system32>ATTRIB C:\Windows\servicing\Packages\Package_119_for_KB30043
75~31bf3856ad364e35~amd64~~6.1.3.1.*
A            C:\Windows\servicing\Packages\Package_119_for_KB3004375~31bf3856ad3
64e35~amd64~~6.1.3.1.cat
A            C:\Windows\servicing\Packages\Package_119_for_KB3004375~31bf3856ad3
64e35~amd64~~6.1.3.1.mum

C:\Windows\system32>
My System SpecsSystem Spec
12 Apr 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That all looks perfectly normal to me.
Maybe we'd better have some new logs...


Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file


Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.
My System SpecsSystem Spec
12 Apr 2015   #10
iversa

Windows 7 Pro 64bit
 
 

Here is the requested information


Attached Files
File Type: zip windows update log and event views.zip (5.80 MB, 1 views)
My System SpecsSystem Spec
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