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Windows 7: KB3004375 and KB3031432 wont install.

01 Apr 2015   #1
groze

W7 32 bit, Linux Mint Xfce 18 64 bit
 
 
KB3004375 and KB3031432 wont install.

KB3004375 and KB3031432 wont install. Other windows updates installed with any issue. I hide them for the time being.


My System SpecsSystem Spec
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02 Apr 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

What error code are you getting?

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file
My System SpecsSystem Spec
02 Apr 2015   #3
groze

W7 32 bit, Linux Mint Xfce 18 64 bit
 
 

Thank you Noel for helping me, it just won't install. I will try it again and post the log. I do have one of the legal pre-activated computer from dell if that makes any difference.
My System SpecsSystem Spec
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02 Apr 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Just post the data requested and I will see what I can do.
My System SpecsSystem Spec
02 Apr 2015   #5
groze

W7 32 bit, Linux Mint Xfce 18 64 bit
 
 

Here is the update log. It did finally install. I did have some internet connection problems though, that may have been the issue. If you just do those two files by themselves, it will install. If I do a restore from backup, I will see if that happens again. Thank you again for your help Noel


I would still be interested in why it didn't install with the other updates.


Attached Files
File Type: txt wu.txt (333.8 KB, 4 views)
My System SpecsSystem Spec
02 Apr 2015   #6
groze

W7 32 bit, Linux Mint Xfce 18 64 bit
 
 

The updates have done a weird thing as well. Here is a screenshot


Attached Thumbnails
KB3004375 and KB3031432 wont install.-kbup.png  
My System SpecsSystem Spec
03 Apr 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

...you still haven't posted the requested data.
My System SpecsSystem Spec
03 Apr 2015   #8
groze

W7 32 bit, Linux Mint Xfce 18 64 bit
 
 

I overlooked the cbs log zip file instruction but most are too big. Here is all I could upload. Just a note, I can restore from an image file if needed for testing and it might have shorter cbs files.

Attachment removed.
My System SpecsSystem Spec
04 Apr 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are no significant errors in any of the posted logs - and no data from either SSFC scan or CheckSUR scan.

Please run both CheckSUR and SFC again, and post a new set of logs.
My System SpecsSystem Spec
04 Apr 2015   #10
groze

W7 32 bit, Linux Mint Xfce 18 64 bit
 
 

How do you run checksur? I know the other. I won't be able to post back for awhile. When I do I will post the logs.
My System SpecsSystem Spec
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 KB3004375 and KB3031432 wont install.




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