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Windows 7: KB3014406 update failing with error code 80073712

02 Apr 2015   #1
AndrejSPB

Windows 7 Home Premium 64bit
 
 
KB3014406 update failing with error code 80073712

Hi,
I am getting a 'Windows Update encountered an unknown error" with the error code 80073712 when trying to install KB3014406. It is the only update which is failing to install.

Unfortunately, the CBS.zip file is 32,8MB. Since you require the whole folder, I have uploaded it to my Dropbox at the following link:
https://www.dropbox.com/s/9xzja4jsqximzzk/CBS.zip?dl=1

C:\Windows\windowsupdate.log file is attached below.




Attached Files
File Type: log WindowsUpdate.log (1.07 MB, 0 views)
My System SpecsSystem Spec
.
02 Apr 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR found the following problems...
Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-tdi-over-tcpip_31bf3856ad364e35_6.1.7601.22865_none_48b848380bfa8bbd.manifest
 winsxs\manifests\amd64_microsoft-windows-tdi-over-tcpip_31bf3856ad364e35_6.1.7601.18658_none_483c7a50f2d21ee0.manifest
 servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
 servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
 servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
 servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
The .mum and .cat files aren't actually wrong, usually - it's just a logic error, and has no effect.
I'll post a fix protocol for the manifest files when I can clear the backlog (probably tomorrow)
My System SpecsSystem Spec
03 Apr 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - asbaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder asbaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.

03 Apr 2015   #4
AndrejSPB

Windows 7 Home Premium 64bit
 
 

Hi, thank you for your help so far!


Attached Files
File Type: log CheckSUR.log (1.4 KB, 1 views)
File Type: log CheckSUR.persist.log (7.7 KB, 0 views)
My System SpecsSystem Spec
03 Apr 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR is happy now.

With any luck, WU will now work - do a Check for Updates, and attempt to install ONLY the oldest found update - what happens?
If it goes in OK, try the rest.
My System SpecsSystem Spec
03 Apr 2015   #6
AndrejSPB

Windows 7 Home Premium 64bit
 
 

Windows is up to date! Thank you!
My System SpecsSystem Spec
03 Apr 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great!
Good luck
My System SpecsSystem Spec
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 KB3014406 update failing with error code 80073712




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