Windows 7 Professional Showing Not Genuine

Gator · 03 Apr 2015

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CM74G-RPHKF-PW487
Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
Windows Product ID: 00371-177-0000061-85284
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {F062E91E-A459-4C21-976E-2E9DE89304D5}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150113-1808
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F062E91E-A459-4C21-976E-2E9DE89304D5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85284</PID><PIDType>5</PIDType><SID>S-1-5-21-2445600297-1590777751-1974592619</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 5520</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="7"/><Date>20120418000000.000000+000</Date></BIOS><HWID>4E7B3907018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CL09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-000006-00-1033-7601.0000-3032014
Installation ID: 021224851961166662311951973892690153857592115585774416
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PW487
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted time: 4/3/2015 5:03:19 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:30:2014 15:12
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070005
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEAln14wdT5lGwcL26PMPE+V8RBLh74VpZj

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		CL09   
  FACP			DELL  		CL09   
  HPET			DELL  		CL09   
  BOOT			DELL  		CL09   
  MCFG			DELL  		CL09   
  SLIC			DELL  		CL09   
  UEFI			DELL  		CL09   
  ASF!			DELL  		CL09   
  SSDT			COMPAL		CRV ORB 
  ASPT			DELL  		CL09   
  FPDT			DELL  		CL09   
  SSDT			COMPAL		CRV ORB 
  SSDT			COMPAL		CRV ORB

Does everything look good?

NoelDP · 04 Apr 2015

You may have some permissions problems...

Code:

Admin Service: Not Registered - 0x80070005

- but that can wait because of the other problem...

The installed Key is the Default Key - which can never be activated.

You need to install the proper Key and activate that.

Gator · 04 Apr 2015

NoelDP said:

You may have some permissions problems...

Code:

Admin Service: Not Registered - 0x80070005

- but that can wait because of the other problem...

The installed Key is the Default Key - which can never be activated.

You need to install the proper Key and activate that.

Ok, like usual Im waiting on the client to call Best Buy to get the proper key. Hopefully Best Buy doesn't put illegal copies on systems.

Yes, I am having major permission problems. I can't run slui.exe or change the product key whatsoever (it shows Not available instead of the link to change the key). Am I looking at a repair install or is there a way to reset permissions to default for admins?

Layback Bear · 04 Apr 2015

What I would do because at this point you don't really know what kind of mess you got.

I would save data and do a Clean Install using the proper COA key or you will be chasing little killer problems for ever.

Gator · 04 Apr 2015

Layback Bear said:

What I would do because at this point you don't really know what kind of mess you got.

I would save data and do a Clean Install using the proper COA key or you will be chasing little killer problems for ever.

Original COA is Home Premium so Im really suspicious as to why Best Buy would put Professional on there. They don't seem like the type of people to need or care about having professional.

I do have the data backed up from when I believed the HD to be the problem. Thanks for your input.

NoelDP · 04 Apr 2015

Certainly, unless they have very good reason, no-one should ever install anything other than the original version (going by the COA sticker) on any PC.

I know of a number of people who've 'upgraded' their machine to a higher edition using the appropriate OEM_SLP Key - and most of them ended with tears.

Gator · 06 Apr 2015

Thanks for the help, I ended up reinstalling with COA sticker and I'm updating drivers and getting updates as we speak. The actual story was she got it at Sams Club and reinstalled some time ago but after that I didn't get much detail. I told her the only way to get a stable PC is to reinstall with proper license. All is well now.

Again, thanks Noel/Jack

Layback Bear · 06 Apr 2015

Your very Welcome Gator.

I would suggest that when fixing someone else's computer you will never get the complete story.

Just backup data and do a proper Clean Install will save you a lot of head aches and time.