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Windows 7: CSI Payload Files Missing - Cannot Install Windows Updates

06 Apr 2015   #1
thelostark

Windows 7 Home Premium x64
 
 
CSI Payload Files Missing - Cannot Install Windows Updates

Hi team, and especially NoelDP.

I have eleven CSI payload files missing, and NoelDP, I see you have been able to help a lot of people find these files and re-install them on their system. I have attached a copy of CheckSUR.log, as well as a CBS.log from a SFC scan I ran today.

If you could help me find these files that would be amazing, so that I can finally install Windows 7 SP1!

Thanks in advance,

Dave




Attached Files
File Type: log CheckSUR.log (1.8 KB, 4 views)
My System SpecsSystem Spec
.
06 Apr 2015   #2
thelostark

Windows 7 Home Premium x64
 
 

And just to confirm, I'm running Windows 7 Home Premium x64.

Thanks again.
My System SpecsSystem Spec
07 Apr 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 


Please also run SFC /SCANNOW and post the CBS.log file -CheckSUR doesn't show the whole story.


Nevermind - found it!

I'll post a fix protocol later.
My System SpecsSystem Spec
.

07 Apr 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Just for my reference...
SFC shows the following problems...
Code:
2015-04-06 17:26:49, Info                  CSI    0000031c [SR] Repairing 5 components
2015-04-06 17:26:49, Info                  CSI    0000031d [SR] Beginning Verify and Repair transaction
2015-04-06 17:26:49, Info                  CSI    0000031e [SR] Cannot repair member file [l:32{16}]"ohci1394.sys.mui" of 1394.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2015-04-06 17:26:49, Info                  CSI    0000031f [SR] Cannot repair member file [l:32{16}]"1394ohci.sys.mui" of 1394.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2015-04-06 17:26:49, Info                  CSI    00000320 [SR] Cannot repair member file [l:24{12}]"1394.inf_loc" of 1394.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2015-04-06 17:26:49, Info                  CSI    00000321 [SR] Cannot repair member file [l:24{12}]"1394ohci.sys" of 1394.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2015-04-06 17:26:49, Info                  CSI    00000322 [SR] Cannot repair member file [l:22{11}]"1394bus.sys" of 1394.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2015-04-06 17:26:49, Info                  CSI    00000323 [SR] Cannot repair member file [l:16{8}]"1394.inf" of 1394.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2015-04-06 17:26:49, Info                  CSI    00000324 [SR] Cannot repair member file [l:24{12}]"ohci1394.sys" of 1394.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2015-04-06 17:26:49, Info                  CSI    00000325 [SR] Cannot repair member file [l:26{13}]"61883.inf_loc" of 61883.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2015-04-06 17:26:49, Info                  CSI    00000327 [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-04-06 17:26:49, Info                  CSI    00000328 [SR] Cannot repair member file [l:26{13}]"CPFilters.dll" of Microsoft-Windows-CPFilters, Version = 6.1.7600.16724, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
CheckSUR shows these problems...
Code:
(f) CSI Payload File Missing 0x00000000 1394ohci.sys amd64_1394.inf_31bf3856ad364e35_6.1.7600.16385_none_572448461f98f8b9 
(f) CSI Payload File Missing 0x00000000 1394bus.sys amd64_1394.inf_31bf3856ad364e35_6.1.7600.16385_none_572448461f98f8b9 
(f) CSI Payload File Missing 0x00000000 1394.inf amd64_1394.inf_31bf3856ad364e35_6.1.7600.16385_none_572448461f98f8b9 
(f) CSI Payload File Missing 0x00000000 ohci1394.sys amd64_1394.inf_31bf3856ad364e35_6.1.7600.16385_none_572448461f98f8b9 
(f) CSI Payload File Missing 0x00000000 CPFilters.dll x86_microsoft-windows-cpfilters_31bf3856ad364e35_6.1.7600.16724_none_37812e823f52189a 
(f) CSI Payload File Missing 0x00000000 61883.inf_loc amd64_61883.inf.resources_31bf3856ad364e35_6.1.7600.16385_en-us_91f21dbac7469950 
(f) CSI Payload File Missing 0x00000000 ohci1394.sys.mui amd64_1394.inf.resources_31bf3856ad364e35_6.1.7600.16385_en-us_beafdf583b909e3f 
(f) CSI Payload File Missing 0x00000000 1394ohci.sys.mui amd64_1394.inf.resources_31bf3856ad364e35_6.1.7600.16385_en-us_beafdf583b909e3f 
(f) CSI Payload File Missing 0x00000000 1394.inf_loc amd64_1394.inf.resources_31bf3856ad364e35_6.1.7600.16385_en-us_beafdf583b909e3f 
(f) CSI Payload File Missing 0x00000000 1394bus.sys amd64_1394.inf_31bf3856ad364e35_6.1.7601.17514_none_59555c0e1c877c53 
(f) CSI Payload File Missing 0x00000000 ohci1394.sys amd64_1394.inf_31bf3856ad364e35_6.1.7601.17514_none_59555c0e1c877c53
...back later!
My System SpecsSystem Spec
07 Apr 2015   #5
thelostark

Windows 7 Home Premium x64
 
 

Amazing, thank you so much for your help NoelDP. I look forward to finally putting this problem behind me, with your help!
My System SpecsSystem Spec
07 Apr 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - tlsaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\tlsaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\tlsaa
or
DIR E:\tlsaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\tlsaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
07 Apr 2015   #7
thelostark

Windows 7 Home Premium x64
 
 

Thanks so much NoelDP.

Those files worked. I re-ran the SFC and System Upgrade Tools, here are the new logs.

It looks like there is only 1 payload file missing now.

Thanks again, you have been a huge help already.


Attached Files
File Type: log CheckSUR.log (571 Bytes, 1 views)
My System SpecsSystem Spec
07 Apr 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Both SFC and Checksur Find a single file problem now...
Code:
2015-04-07 14:59:50, Info                  CSI    000002fc [SR] Repairing 1 components
2015-04-07 14:59:50, Info                  CSI    000002fd [SR] Beginning Verify and Repair transaction
2015-04-07 14:59:50, Info                  CSI    000002fe [SR] Cannot repair member file [l:26{13}]"61883.inf_loc" of 61883.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
Code:
Checking Component Store
(f) CSI Payload File Missing 0x00000000 61883.inf_loc amd64_61883.inf.resources_31bf3856ad364e35_6.1.7600.16385_en-us_91f21dbac7469950
I'll post the fix for that in a minute or two...
My System SpecsSystem Spec
07 Apr 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - tlsab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\tlsab
hit the enter key - if you get a 'Not Found' error try
DIR D:\tlsab
or
DIR E:\tlsab


The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\tlsab <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
07 Apr 2015   #10
thelostark

Windows 7 Home Premium x64
 
 

Amazing, it worked perfectly! I re-ran both scans and there are 0 errors!

Thanks again NoelDP, you are by far the most helpful person on the internet!
My System SpecsSystem Spec
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 CSI Payload Files Missing - Cannot Install Windows Updates




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