CSI Payload Files Missing - Cannot Install Windows Updates


  1. thelostark
    Posts : 6
    Windows 7 Home Premium x64
       New #1

    CSI Payload Files Missing - Cannot Install Windows Updates


    Hi team, and especially NoelDP.

    I have eleven CSI payload files missing, and NoelDP, I see you have been able to help a lot of people find these files and re-install them on their system. I have attached a copy of CheckSUR.log, as well as a CBS.log from a SFC scan I ran today.

    If you could help me find these files that would be amazing, so that I can finally install Windows 7 SP1!

    Thanks in advance,

    Dave
    CSI Payload Files Missing - Cannot Install Windows Updates Attached Files
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  3. thelostark
    Posts : 6
    Windows 7 Home Premium x64
    Thread Starter
       New #2

    And just to confirm, I'm running Windows 7 Home Premium x64.

    Thanks again.
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #3


    Please also run SFC /SCANNOW and post the CBS.log file -CheckSUR doesn't show the whole story.


    Nevermind - found it!

    I'll post a fix protocol later.
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    Just for my reference...
    SFC shows the following problems...
    Code:
    2015-04-06 17:26:49, Info                  CSI    0000031c [SR] Repairing 5 components
2015-04-06 17:26:49, Info                  CSI    0000031d [SR] Beginning Verify and Repair transaction
2015-04-06 17:26:49, Info                  CSI    0000031e [SR] Cannot repair member file [l:32{16}]"ohci1394.sys.mui" of 1394.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2015-04-06 17:26:49, Info                  CSI    0000031f [SR] Cannot repair member file [l:32{16}]"1394ohci.sys.mui" of 1394.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2015-04-06 17:26:49, Info                  CSI    00000320 [SR] Cannot repair member file [l:24{12}]"1394.inf_loc" of 1394.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2015-04-06 17:26:49, Info                  CSI    00000321 [SR] Cannot repair member file [l:24{12}]"1394ohci.sys" of 1394.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2015-04-06 17:26:49, Info                  CSI    00000322 [SR] Cannot repair member file [l:22{11}]"1394bus.sys" of 1394.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2015-04-06 17:26:49, Info                  CSI    00000323 [SR] Cannot repair member file [l:16{8}]"1394.inf" of 1394.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2015-04-06 17:26:49, Info                  CSI    00000324 [SR] Cannot repair member file [l:24{12}]"ohci1394.sys" of 1394.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2015-04-06 17:26:49, Info                  CSI    00000325 [SR] Cannot repair member file [l:26{13}]"61883.inf_loc" of 61883.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2015-04-06 17:26:49, Info                  CSI    00000327 [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-04-06 17:26:49, Info                  CSI    00000328 [SR] Cannot repair member file [l:26{13}]"CPFilters.dll" of Microsoft-Windows-CPFilters, Version = 6.1.7600.16724, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    CheckSUR shows these problems...
    Code:
    (f) CSI Payload File Missing 0x00000000 1394ohci.sys amd64_1394.inf_31bf3856ad364e35_6.1.7600.16385_none_572448461f98f8b9 
(f) CSI Payload File Missing 0x00000000 1394bus.sys amd64_1394.inf_31bf3856ad364e35_6.1.7600.16385_none_572448461f98f8b9 
(f) CSI Payload File Missing 0x00000000 1394.inf amd64_1394.inf_31bf3856ad364e35_6.1.7600.16385_none_572448461f98f8b9 
(f) CSI Payload File Missing 0x00000000 ohci1394.sys amd64_1394.inf_31bf3856ad364e35_6.1.7600.16385_none_572448461f98f8b9 
(f) CSI Payload File Missing 0x00000000 CPFilters.dll x86_microsoft-windows-cpfilters_31bf3856ad364e35_6.1.7600.16724_none_37812e823f52189a 
(f) CSI Payload File Missing 0x00000000 61883.inf_loc amd64_61883.inf.resources_31bf3856ad364e35_6.1.7600.16385_en-us_91f21dbac7469950 
(f) CSI Payload File Missing 0x00000000 ohci1394.sys.mui amd64_1394.inf.resources_31bf3856ad364e35_6.1.7600.16385_en-us_beafdf583b909e3f 
(f) CSI Payload File Missing 0x00000000 1394ohci.sys.mui amd64_1394.inf.resources_31bf3856ad364e35_6.1.7600.16385_en-us_beafdf583b909e3f 
(f) CSI Payload File Missing 0x00000000 1394.inf_loc amd64_1394.inf.resources_31bf3856ad364e35_6.1.7600.16385_en-us_beafdf583b909e3f 
(f) CSI Payload File Missing 0x00000000 1394bus.sys amd64_1394.inf_31bf3856ad364e35_6.1.7601.17514_none_59555c0e1c877c53 
(f) CSI Payload File Missing 0x00000000 ohci1394.sys amd64_1394.inf_31bf3856ad364e35_6.1.7601.17514_none_59555c0e1c877c53
    ...back later!
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  7. thelostark
    Posts : 6
    Windows 7 Home Premium x64
    Thread Starter
       New #5

    Amazing, thank you so much for your help NoelDP. I look forward to finally putting this problem behind me, with your help!
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    I've uploaded a file - tlsaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\tlsaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\tlsaa
    or
    DIR E:\tlsaa



    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



    XCOPY <drive>:\tlsaa <drive>:\windows\winsxs /y /i /s /v /h



    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



    run the command (it should take almost no time) and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply
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  10. thelostark
    Posts : 6
    Windows 7 Home Premium x64
    Thread Starter
       New #7

    Thanks so much NoelDP.

    Those files worked. I re-ran the SFC and System Upgrade Tools, here are the new logs.

    It looks like there is only 1 payload file missing now.

    Thanks again, you have been a huge help already.
    CSI Payload Files Missing - Cannot Install Windows Updates Attached Files
      My Computer
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #8

    Both SFC and Checksur Find a single file problem now...
    Code:
    2015-04-07 14:59:50, Info                  CSI    000002fc [SR] Repairing 1 components
2015-04-07 14:59:50, Info                  CSI    000002fd [SR] Beginning Verify and Repair transaction
2015-04-07 14:59:50, Info                  CSI    000002fe [SR] Cannot repair member file [l:26{13}]"61883.inf_loc" of 61883.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    Code:
    Checking Component Store
(f) CSI Payload File Missing 0x00000000 61883.inf_loc amd64_61883.inf.resources_31bf3856ad364e35_6.1.7600.16385_en-us_91f21dbac7469950
    I'll post the fix for that in a minute or two...
      My Computer
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    I've uploaded a file - tlsab.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\tlsab
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\tlsab
    or
    DIR E:\tlsab


    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



    XCOPY <drive>:\tlsab <drive>:\windows\winsxs /y /i /s /v /h



    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



    run the command (it should take almost no time) and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply
      My Computer
    Quote Quote

  13. thelostark
    Posts : 6
    Windows 7 Home Premium x64
    Thread Starter
       New #10

    Amazing, it worked perfectly! I re-ran both scans and there are 0 errors!

    Thanks again NoelDP, you are by far the most helpful person on the internet!
      My Computer
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