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Windows 7: Windows service pack 1 (KB976932) update failed.

12 Apr 2015   #1
itheartRuka

Windows 7 Ultimate 32bit
 
 
Windows service pack 1 (KB976932) update failed.

A few days ago, I was updating through windows update then when it's the time to restart. The "Configuring service pack" stuck to 44% and after a few minutes, it shut down. Then repeated again ad got stuck again in 44% and it just repeats the process. I was annoyed so I pushed the power button and rebooted the laptop then after the welcome screen (or b4 dunno) It just says "Failes to configure sp or sumthing then reverted to original" then when I saw the update history I saw that SP 1 failed to install. I tried to manually install it but failed to continue because some components are missing. I dunno wat to do anymore. I'm a computer noob. Please help TT_TT


My System SpecsSystem Spec
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13 Apr 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file
My System SpecsSystem Spec
13 Apr 2015   #3
itheartRuka

Windows 7 Ultimate 32bit
 
 

Thabk you for replying, I've already tried sfc scan and it says "Windows Resource Protection did not find any integrity violations" and as for SURT, there's always this error about user or something i don't remember.

Anyway, here's the log and the windows update log


Attached Files
File Type: log WindowsUpdate.log (1.17 MB, 2 views)
My System SpecsSystem Spec
.

13 Apr 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Your SFC scan completed in a very short span.
CheckSUR appears to have failed completely.
I suspect that your install of Windows is counterfeit - so let's do a check.

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx
My System SpecsSystem Spec
13 Apr 2015   #5
itheartRuka

Windows 7 Ultimate 32bit
 
 

Here's the result of the MGADiag and unfortunately, I don't see any COA sticker so it's as you said, a counterfeit

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
Windows Product ID: 00426-OEM-8992662-00497
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {A7F236FE-B7BF-46D7-976F-EB88B5B42A58}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.40.0
Signed By: N/A, hr = 0x800b0100
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.110408-1631
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: N/A, hr = 0x800b0100
WgaLogon.dll Signed By: N/A, hr = 0x800b0100

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Standard 2007 - 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\compaq\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A7F236FE-B7BF-46D7-976F-EB88B5B42A58}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-4136243717-2282618324-2966657521</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ43 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.43</Version><SMBIOSVersion major="2" minor="7"/><Date>20111213000000.000000+000</Date></BIOS><HWID>FDBB3607018400F2</HWID><UserLCID>3409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0012-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89396-707-1528066-65548</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65658</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600497-02-1054-7600.0000-2892009
Installation ID: 011222420916961530368600370383155804173106440870848820
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PMJBM
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 4/14/2015 11:18:54 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAIAAQABAAEAAAACAAAAAwABAAEA6GG4r3cW8vKMG04C8nQs4h4cbsIMikqCUF4=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HP    		INSYDE  
  FACP			HPQOEM		SLIC-MPC
  HPET			HP    		INSYDE  
  BOOT			HP    		INSYDE  
  MCFG			HP    		INSYDE  
  ASF!			HP    		INSYDE  
  SLIC			HPQOEM		SLIC-MPC
  SSDT			HP    		INSYDE  
  SSDT			HP    		INSYDE
My System SpecsSystem Spec
14 Apr 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

As suspected, the install is counterfeit - the installed Product Key is the infamous Lenovo Stolen Key, and was blocked even before Windows 7 launched. It cannot be valid on any computer.
The machine itself looks as if it should have a Windows 7 COA sticker on it - check inside the battery compartment.

You need to reformat and reinstall using the edition that matches the COA sticker - if there's no COA sticker then the machine is not licensed.
My System SpecsSystem Spec
14 Apr 2015   #7
itheartRuka

Windows 7 Ultimate 32bit
 
 

TT_TT I see. Well that's too bad haha as expected from a secondhand property :P Thanks for sticking though

I already looked at the battery compartment and I don't see any COA sticker that the microsoft website describes. But will I loose my files and data if I reinstall/reformat? I don't have any spare flash drives. That would be bad (
My System SpecsSystem Spec
14 Apr 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yes, you'd lose everything on the C: drive
depending on how much there is, you could back up to DVD, or to an external HD (can you borrow one?)
My System SpecsSystem Spec
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