Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Can't remove games Unspecified error/Can't upgrade IE9

14 Apr 2015   #1
twooclock

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 
Can't remove games Unspecified error/Can't upgrade IE9

Hello!
There is something wrong with my system (Win7 32 bit SP1)! Some time ago I noticed my IE9 can not be upgraded. Today I tried to remove some windows features and I'm getting unspecified error.
I attached my logs - please help!
Thank you!


My System SpecsSystem Spec
.
14 Apr 2015   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome twooclock mate some system specs would be helpful System Info - See Your System Specs

But for starters you might run these in safe mode first up
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
http://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2

then these
http://www.superantispyware.com/
http://www.malwarebytes.org/products/malwarebytes_free/
http://www.bleepingcomputer.com/download/adwcleaner/
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If one is running Kaspersky security it may rant about ADW - just ignore it or disable Kaspersky while the ADW is being used)
My System SpecsSystem Spec
14 Apr 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have some rather complex errors in the CheckSUR log...
Here's the Summary..
Code:
Summary:
Seconds executed: 306
 Found 29 errors
  CSI Missing Deployment Key Total count: 15
  CSI Missing Identity Total count: 11
  CSI Missing Winning Component Key Total count: 3
(w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache
This type of error tends to be rather intractable, and attempts to fix it manually often run into major problems.
At first glance, I'd say that your best option would be a repair install.

The SFC scan shows the following problems as well...
Code:
 Line 9478: 2015-04-14 06:57:27, Info                  CSI    00000224 [SR] Repairing 3 components
 Line 9479: 2015-04-14 06:57:27, Info                  CSI    00000225 [SR] Beginning Verify and Repair transaction
 Line 9482: 2015-04-14 06:57:27, Info                  CSI    00000227 [SR] Cannot repair member file [l:22{11}]"ehshell.dll" of ehshell, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 9485: 2015-04-14 06:57:27, Info                  CSI    00000229 [SR] Cannot repair member file [l:22{11}]"OmdBase.dll" of Microsoft-Windows-OpticalMediaDisc-API, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 9488: 2015-04-14 06:57:27, Info                  CSI    0000022b [SR] Cannot repair member file [l:26{13}]"SBEServer.exe" of Microsoft-Windows-Sonic-SBEServer, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
My System SpecsSystem Spec
.

14 Apr 2015   #4
twooclock

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Did what ICIT2LOL recommended. I'm attaching my CBS logs. I'm having trouble with repair install because of lack of disk space. I'm running in a VM so at least I don't have to worry about backups, crashes etc. I'm ready to follow your instructions! Thank you!
My System SpecsSystem Spec
15 Apr 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm - let's have a look at your COMPONENTS registry hive...

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
15 Apr 2015   #6
twooclock

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

My System SpecsSystem Spec
16 Apr 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Looking at the files a bit deeper, it seems that many of them are related to VisualC++ installs - either the full hit or an update.
Please check through your Installed Updates list, and make a note of all VC++ 2005 updates. Record the KB Number, then uninstall each update in reverse order of install (i.e. last to first). (Note: there may well be none to find!)

Once complete, check the Program Files listing and uninstall the base installs (search for 'visual 2005')

Once you've done that, run CheckSUR again, and post the new CheckSUR.log file.
My System SpecsSystem Spec
16 Apr 2015   #8
twooclock

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

I uninstalled VC++2005 redistributable (FYI:I do have 2008 and 2010 as well but I didn't touch them). I found no relevant updates. Attached is my CheckSUR.log but I'm afraid it's the same as before... :-(


Attached Files
File Type: log CheckSUR.log (4.6 KB, 1 views)
My System SpecsSystem Spec
16 Apr 2015   #9
twooclock

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

I used msiinv and got following entry:
MSI to redistribute MS VS2005 CRT libraries
Product code: {A8D93648-9F7F-407D-915C-62044644C3DA}
Product state: (5) Installed.
Assignment: per machine
Package code: {F303A426-DF8B-44F9-B8BB-1373FEC24B6F}
Version: 8.0.50727.42
Publisher: The Firebird Project
Language: 1033
Installed from: C:\Users\Admin\AppData\Local\Temp\is-SIF66.tmp\
Package: vccrt8_Win32.msi
Instance type: 0
Local package: C:\Windows\Installer\a26a6.msi
Install date: 2010\11\17
0 patch packages.

Relevant?
Thank you!
tomaz
My System SpecsSystem Spec
16 Apr 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Interesting - The Firebird Project appears to be an open-source project that began as Delphi - you may well get better assistance from visiting this site... Firebird: Mailing Lists

I dislike attempting to deal with VS/VC problems because they tend not to follow any of the standard rules for the rest of Windows (the installers are massively different for one thing!).

I don't think any of the CheckSUR problems are related to the any of the later C++ versions you have - but I could be wrong. (VC 2008 is v9, and VC 2010 is v10 - I think!)

What particularly worries me is the following line from the report...
Quote:
(w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache
It's not one I've ever seen before.
Doing a quick Google search, it seems that McAfee can cause this problem - do you /have you got that installed?
How big are the virtual Hard drives? - https://support.microsoft.com/en-us/kb/982018 may apply
My System SpecsSystem Spec
Reply

 Can't remove games Unspecified error/Can't upgrade IE9




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Getting an 'Unspecified Error' - 0x80004005 for
Hi everyone, I was just helping a friend update their newly installed system running a Windows 7 Ultimate x64bit OS and have completed all Windows Updates. The Windows installation was from an image which I used to reimage the hard drive with the OS. When checking for software updates using...
Windows Updates & Activation
Unspecified error
WHEN I CLICK LENOVO FOLDER THEN IT SHOWS ME UNSPECIFIED ERROR HOW I RESOLVE THIS? http://i61.tinypic.com/zvr6kp.png
General Discussion
Unspecified error during restore 0x8000ffff
My windows 7 computer all of a sudden won't boot/start. When I tried to do a system restore to an earlier working point, the message I got was "system restore incomplete, unspecified error during restore 0x8000ffff". What does this mean and how to I fix it? :(
Backup and Restore
Remove Unspecified Device
Hi there, hope someone can help me, i've searched the web and could not solve this very simple problem. I installed a HP printer with the driver that i used for Win XP, it didn't work, i came to find out that for my printer (Deskjet 3820) to work on Win 7 i have to use the driver for a similar...
Hardware & Devices
explorer.exe unspecified error ?????!!!!
Good day all I got this message each time i click on personalize(right click) https://dl.dropbox.com/u/29976083/personalize.JPG i searched on Google for solution but didn't find it yet :cry:
General Discussion
Unspecified error
I downloaded the .exe for 7 Home Premium from the UK Ultimate Steal site. It says it's preparing setup1.box, but eventually it gives me an error message saying "Unspecified Error". The .iso is equally annoying, I burned it to a DVD and tried to get my laptop to boot from the DVD drive. It waited...
Installation & Setup


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:39.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App