Can't remove games Unspecified error/Can't upgrade IE9

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  1. Posts : 8
    Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
       #1

    Can't remove games Unspecified error/Can't upgrade IE9


    Hello!
    There is something wrong with my system (Win7 32 bit SP1)! Some time ago I noticed my IE9 can not be upgraded. Today I tried to remove some windows features and I'm getting unspecified error.
    I attached my logs - please help!
    Thank you!
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome twooclock mate some system specs would be helpful System Info - See Your System Specs

    But for starters you might run these in safe mode first up
    https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
    https://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2

    then these
    http://www.superantispyware.com/
    http://www.malwarebytes.org/products/malwarebytes_free/
    http://www.bleepingcomputer.com/download/adwcleaner/
    ADW download from bleeping computer delete any rubbish found with the malware scans
    (NB If one is running Kaspersky security it may rant about ADW - just ignore it or disable Kaspersky while the ADW is being used)
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    You have some rather complex errors in the CheckSUR log...
    Here's the Summary..
    Code:
    Summary:
    Seconds executed: 306
     Found 29 errors
      CSI Missing Deployment Key Total count: 15
      CSI Missing Identity Total count: 11
      CSI Missing Winning Component Key Total count: 3
    (w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache
    This type of error tends to be rather intractable, and attempts to fix it manually often run into major problems.
    At first glance, I'd say that your best option would be a repair install.

    The SFC scan shows the following problems as well...
    Code:
     Line 9478: 2015-04-14 06:57:27, Info                  CSI    00000224 [SR] Repairing 3 components
     Line 9479: 2015-04-14 06:57:27, Info                  CSI    00000225 [SR] Beginning Verify and Repair transaction
     Line 9482: 2015-04-14 06:57:27, Info                  CSI    00000227 [SR] Cannot repair member file [l:22{11}]"ehshell.dll" of ehshell, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 9485: 2015-04-14 06:57:27, Info                  CSI    00000229 [SR] Cannot repair member file [l:22{11}]"OmdBase.dll" of Microsoft-Windows-OpticalMediaDisc-API, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 9488: 2015-04-14 06:57:27, Info                  CSI    0000022b [SR] Cannot repair member file [l:26{13}]"SBEServer.exe" of Microsoft-Windows-Sonic-SBEServer, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
      My Computer


  4. Posts : 8
    Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #4

    Did what ICIT2LOL recommended. I'm attaching my CBS logs. I'm having trouble with repair install because of lack of disk space. I'm running in a VM so at least I don't have to worry about backups, crashes etc. I'm ready to follow your instructions! Thank you!
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    Hmmm - let's have a look at your COMPONENTS registry hive...

    I need to have a look at your COMPONENTS registry hive

    Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
      My Computer


  6. Posts : 8
    Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #6
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    Looking at the files a bit deeper, it seems that many of them are related to VisualC++ installs - either the full hit or an update.
    Please check through your Installed Updates list, and make a note of all VC++ 2005 updates. Record the KB Number, then uninstall each update in reverse order of install (i.e. last to first). (Note: there may well be none to find!)

    Once complete, check the Program Files listing and uninstall the base installs (search for 'visual 2005')

    Once you've done that, run CheckSUR again, and post the new CheckSUR.log file.
      My Computer


  8. Posts : 8
    Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #8

    I uninstalled VC++2005 redistributable (FYI:I do have 2008 and 2010 as well but I didn't touch them). I found no relevant updates. Attached is my CheckSUR.log but I'm afraid it's the same as before... :-(
    Can't remove games Unspecified error/Can't upgrade IE9 Attached Files
      My Computer


  9. Posts : 8
    Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #9

    I used msiinv and got following entry:
    MSI to redistribute MS VS2005 CRT libraries
    Product code: {A8D93648-9F7F-407D-915C-62044644C3DA}
    Product state: (5) Installed.
    Assignment: per machine
    Package code: {F303A426-DF8B-44F9-B8BB-1373FEC24B6F}
    Version: 8.0.50727.42
    Publisher: The Firebird Project
    Language: 1033
    Installed from: C:\Users\Admin\AppData\Local\Temp\is-SIF66.tmp\
    Package: vccrt8_Win32.msi
    Instance type: 0
    Local package: C:\Windows\Installer\a26a6.msi
    Install date: 2010\11\17
    0 patch packages.

    Relevant?
    Thank you!
    tomaz
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    Interesting - The Firebird Project appears to be an open-source project that began as Delphi - you may well get better assistance from visiting this site... Firebird: Mailing Lists

    I dislike attempting to deal with VS/VC problems because they tend not to follow any of the standard rules for the rest of Windows (the installers are massively different for one thing!).

    I don't think any of the CheckSUR problems are related to the any of the later C++ versions you have - but I could be wrong. (VC 2008 is v9, and VC 2010 is v10 - I think!)

    What particularly worries me is the following line from the report...
    (w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache
    It's not one I've ever seen before.
    Doing a quick Google search, it seems that McAfee can cause this problem - do you /have you got that installed?
    How big are the virtual Hard drives? - https://support.microsoft.com/en-us/kb/982018 may apply
      My Computer


 
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