Windows 7/64 Home Premium Update errors 9C59 & 800736B3


  1. Posts : 5
    Windows 7 Home Premium 64 bits
       #1

    Windows 7/64 Home Premium Update errors 9C59 & 800736B3


    Hi,

    I tried a lot of things trying to resolve this issue but nothing worked.
    I finally follow the procedure described on this forum, in the hope someone here can help.

    I activated the Administrateur account (my system is in French) and ran the CheckSUR and Windows Update from this account as otherwise I can't access the CBS log file.
    I joined the requested files,
    Thank you by advance.
    Alain
    Attached Thumbnails Attached Thumbnails Windows 7/64 Home Premium Update errors 9C59 & 800736B3-winupdateerrors.png  
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Your SFC scan was clear - but the background CBS data shows some severe problems.
    PLease run the CheckSUR tool, and post the results...

    Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

    Then zip the CheckSUR.log and upload it to your reply.
      My Computer


  3. Posts : 5
    Windows 7 Home Premium 64 bits
    Thread Starter
       #3

    No errors reported.
    Windows 7/64 Home Premium Update errors 9C59 & 800736B3 Attached Files
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Not quite!
    Code:
    Checking Package Manifests and Catalogs
    (w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.1.0.cat  
    (w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_2_for_KB2705219~31bf3856ad364e35~amd64~~6.1.1.1.cat  
    (w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_5_for_KB2647753~31bf3856ad364e35~amd64~~6.1.3.1.cat  
    (w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
    These are old updates - and were fixed some time ago because of this problem, so you've had the problem since then.

    The classic fix is to uninstall the patches, and then reinstall them - which is a little frought.

    Try using this - Windows Update error 800b0101 - Windows Help
    https://technet.microsoft.com/en-us/...or=-2147217396
      My Computer


  5. Posts : 5
    Windows 7 Home Premium 64 bits
    Thread Starter
       #5

    So, I followed the procedure to uninstall the package indicated in CheckSUR.log :

    (w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.1.0.cat
    (w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_2_for_KB2705219~31bf3856ad364e35~amd64~~6.1.1.1.cat
    (w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_5_for_KB2647753~31bf3856ad364e35~amd64~~6.1.3.1.cat
    (w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
    It works for the first KB2729094. But I got an error for KB2705219 (see picture1). I joined the CBS.log.
    I also tried the automatic troubleshooter as indicated in the same link, but here too I got an error (see picture2).
    If I run the Windows Update after the first uninstall, it reinstall it (KB2729094) and then I got the same errors as previously.

    Any idea ?
    Attached Thumbnails Attached Thumbnails Windows 7/64 Home Premium Update errors 9C59 & 800736B3-picture1.png   Windows 7/64 Home Premium Update errors 9C59 & 800736B3-picture2.png  
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    It looks like none of the related errors for that got into the CBS log

    Please post the C:\Windows\windowsupdate.log file, and then run CheckSUR again, and we'll see what we find.
      My Computer


  7. Posts : 5
    Windows 7 Home Premium 64 bits
    Thread Starter
       #7

    What a hell !!!
    Attached the WindowsUpdate log file.
    Thank you for your patience.

    EDIT:
    The CheckSUR reports nothing.
    Windows 7/64 Home Premium Update errors 9C59 & 800736B3 Attached Files
    Last edited by angevoyageur; 15 Apr 2015 at 11:21. Reason: Add more information (checkSUR)
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    CheckSUR is happy - there's nothing to do with the uninstall in the WU log

    Maybe we'll find something in the Event logs?

    Open Event Viewer
    click on the Windows logs entry in the left pane to expand it.
    Now click on the Application entry - wait while it loads.
    Click on 'File' in the menu bar and select Save...
    Save the file as Appevt.evtx
    Repeat for the System log
    then zip both, and upload them.
      My Computer


  9. Posts : 5
    Windows 7 Home Premium 64 bits
    Thread Starter
       #9

    Here the events.
    Windows 7/64 Home Premium Update errors 9C59 & 800736B3 Attached Files
      My Computer


 

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