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Windows 7: Windows 7/64 Home Premium Update errors 9C59 & 800736B3

14 Apr 2015   #1
angevoyageur

Windows 7 Home Premium 64 bits
 
 
Windows 7/64 Home Premium Update errors 9C59 & 800736B3

Hi,

I tried a lot of things trying to resolve this issue but nothing worked.
I finally follow the procedure described on this forum, in the hope someone here can help.

I activated the Administrateur account (my system is in French) and ran the CheckSUR and Windows Update from this account as otherwise I can't access the CBS log file.
I joined the requested files,
Thank you by advance.
Alain




Attached Images
Windows 7/64 Home Premium Update errors 9C59 & 800736B3-winupdateerrors.png 
My System SpecsSystem Spec
.
14 Apr 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Your SFC scan was clear - but the background CBS data shows some severe problems.
PLease run the CheckSUR tool, and post the results...

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.
My System SpecsSystem Spec
14 Apr 2015   #3
angevoyageur

Windows 7 Home Premium 64 bits
 
 

No errors reported.


Attached Files
File Type: log CheckSUR.log (904 Bytes, 1 views)
My System SpecsSystem Spec
.

14 Apr 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Not quite!
Code:
Checking Package Manifests and Catalogs
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.1.0.cat  
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_2_for_KB2705219~31bf3856ad364e35~amd64~~6.1.1.1.cat  
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_5_for_KB2647753~31bf3856ad364e35~amd64~~6.1.3.1.cat  
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
These are old updates - and were fixed some time ago because of this problem, so you've had the problem since then.

The classic fix is to uninstall the patches, and then reinstall them - which is a little frought.

Try using this - Windows Update error 800b0101 - Windows Help
https://technet.microsoft.com/en-us/...or=-2147217396
My System SpecsSystem Spec
15 Apr 2015   #5
angevoyageur

Windows 7 Home Premium 64 bits
 
 

So, I followed the procedure to uninstall the package indicated in CheckSUR.log :

Quote:
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.1.0.cat
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_2_for_KB2705219~31bf3856ad364e35~amd64~~6.1.1.1.cat
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_5_for_KB2647753~31bf3856ad364e35~amd64~~6.1.3.1.cat
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
It works for the first KB2729094. But I got an error for KB2705219 (see picture1). I joined the CBS.log.
I also tried the automatic troubleshooter as indicated in the same link, but here too I got an error (see picture2).
If I run the Windows Update after the first uninstall, it reinstall it (KB2729094) and then I got the same errors as previously.

Any idea ?


Attached Thumbnails
Windows 7/64 Home Premium Update errors 9C59 & 800736B3-picture1.png  
Attached Images
Windows 7/64 Home Premium Update errors 9C59 & 800736B3-picture2.png 
My System SpecsSystem Spec
15 Apr 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It looks like none of the related errors for that got into the CBS log

Please post the C:\Windows\windowsupdate.log file, and then run CheckSUR again, and we'll see what we find.
My System SpecsSystem Spec
15 Apr 2015   #7
angevoyageur

Windows 7 Home Premium 64 bits
 
 

What a hell !!!
Attached the WindowsUpdate log file.
Thank you for your patience.

EDIT:
The CheckSUR reports nothing.


Attached Files
File Type: rar WindowsUpdate.rar (82.4 KB, 1 views)
File Type: log CheckSUR.log (395 Bytes, 0 views)
My System SpecsSystem Spec
15 Apr 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR is happy - there's nothing to do with the uninstall in the WU log

Maybe we'll find something in the Event logs?

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.
My System SpecsSystem Spec
15 Apr 2015   #9
angevoyageur

Windows 7 Home Premium 64 bits
 
 

Here the events.


Attached Files
File Type: rar events.rar (1.91 MB, 1 views)
My System SpecsSystem Spec
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 Windows 7/64 Home Premium Update errors 9C59 & 800736B3




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