Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Missing 8 CSI Payload Files, Cant update windows

14 Apr 2015   #1
Excalibird

Windows 7 Ultimate x54
 
 
Missing 8 CSI Payload Files, Cant update windows

Hi. title says it all, attempting to install service pack 1 has proved futile and it turnes out im missing some stuff

also i am having an extremely hard time adding the CBS.log and CheckSur.log in this post, im going to be posting them in a link to my one drive

https://onedrive.live.com/redir?resi...hint=folder%2c

any help would be appreciated!


My System SpecsSystem Spec
.
14 Apr 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the list...
Code:
Checking Component Store
(f) CSI Payload File Missing 0x00000000 packager.dll amd64_microsoft-windows-packager_31bf3856ad364e35_6.1.7601.17727_none_4c2e48b0e7630a9d 
(f) CSI Payload File Missing 0x00000000 packager.dll x86_microsoft-windows-packager_31bf3856ad364e35_6.1.7601.21863_none_f06a092048474399 
(f) CSI Payload File Missing 0x00000000 packager.dll x86_microsoft-windows-packager_31bf3856ad364e35_6.1.7601.17727_none_f00fad2d2f059967 
(f) CSI Payload File Missing 0x00000000 packager.dll amd64_microsoft-windows-packager_31bf3856ad364e35_6.1.7600.16917_none_4a52bb96ea3482c0 
(f) CSI Payload File Missing 0x00000000 packager.dll amd64_microsoft-windows-packager_31bf3856ad364e35_6.1.7600.21094_none_4a82ae600395ec28 
(f) CSI Payload File Missing 0x00000000 packager.dll x86_microsoft-windows-packager_31bf3856ad364e35_6.1.7600.16917_none_ee34201331d7118a 
(f) CSI Payload File Missing 0x00000000 packager.dll x86_microsoft-windows-packager_31bf3856ad364e35_6.1.7600.21094_none_ee6412dc4b387af2 
(f) CSI Payload File Missing 0x00000000 packager.dll amd64_microsoft-windows-packager_31bf3856ad364e35_6.1.7601.21863_none_4c88a4a400a4b4cf
These are all variants of the same file.

I'll post a fix protocol later.
My System SpecsSystem Spec
14 Apr 2015   #3
Excalibird

Windows 7 Ultimate x54
 
 

i look forward to it! thank you for the help
My System SpecsSystem Spec
.

14 Apr 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - elbaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\elbaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\elbaa
or
DIR E:\elbaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\elbaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
14 Apr 2015   #5
Excalibird

Windows 7 Ultimate x54
 
 

done.
says after that there were still some corrupted files that SFC could not fix

new cbs file is under name CBS(2 on my one drive
https://onedrive.live.com/redir?resi...hint=folder%2c
My System SpecsSystem Spec
15 Apr 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the remaining error...
Code:
 Line 27683: 2015-04-14 14:32:32, Info                  CSI    000002f8 [SR] Repairing 1 components
 Line 27684: 2015-04-14 14:32:32, Info                  CSI    000002f9 [SR] Beginning Verify and Repair transaction
 Line 27687: 2015-04-14 14:32:32, Info                  CSI    000002fb [SR] Cannot repair member file [l:28{14}]"iassdo.dll.mui" of Microsoft-Windows-Networking-Internet_Authentication_Service_Iassdo.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
Unfortunately, this particular one is one that has me stumped - it's not an uncommon one, but it's a very difficult one to fix without a repair install, as it appears to involve hardlinks.

Please run CheckSUR again and post the new CheckSUR.log file just to check that it can't do anything, and we'll see what I can come up with.
My System SpecsSystem Spec
15 Apr 2015   #7
Excalibird

Windows 7 Ultimate x54
 
 

im attempting to use the windows update readiness tool, but it remains at this screen for a long period of time. Should i wait for a response, or assume that it is failing? Missing 8 CSI Payload Files, Cant update windows-pic.png


My System SpecsSystem Spec
15 Apr 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR can take a few hours to run - just leave it to do its thing. It has a LOT of files to extract and search before it even really starts to function.
My System SpecsSystem Spec
15 Apr 2015   #9
Excalibird

Windows 7 Ultimate x54
 
 

alright, oddly finished right after you said that CheckSUR (2).log there is the checkSUR log


My System SpecsSystem Spec
15 Apr 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Good - CheckSUR is happy, at least!

I'll see what I can dream up by way of a fix for the other file later - in the meantime, you could try WIndows Update again, first doing a new Check for Updates.
My System SpecsSystem Spec
Reply

 Missing 8 CSI Payload Files, Cant update windows




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
CSI Payload Files Missing - Cannot Install Windows Updates
Hi team, and especially NoelDP. I have eleven CSI payload files missing, and NoelDP, I see you have been able to help a lot of people find these files and re-install them on their system. I have attached a copy of CheckSUR.log, as well as a CBS.log from a SFC scan I ran today. If you could...
Windows Updates & Activation
Windows 7 Updates Failing - CSI payload files missing
I am working on a computer for over a week now. Each time I run Windows updates it appears to complete successfully but upon reboot all changes are reverted. Ultimately I am trying to upgrade to IE 10 or 11 from 8 but would like to fix the Windows update mechanism as well. I have run CheckSur...
Windows Updates & Activation
Windows 7 Sp1 update- error 80073712 CSI Payload File Missing
I am at a lost. I've been avoiding updating the SP1 for months. Today, I finally decided to figure out the issue. I have run the Update Troubleshooter. The Readiness tool and checksur. I'm getting the error code: 80073712 I found out that means the Component Store is corrupt. Here is the...
Windows Updates & Activation
Issues installing Win 7 SP1, CSI payload files missing
Hi, I'm having trouble installing Win 7 SP1, after running the system update readiness tool I got this output ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 17.0 2012-12-02 11:53
Windows Updates & Activation
Windows 7 Update-Missing Files Message
I get a message that I cannot install Windows 7 uograge to my HP laptop which is running Vista. I get a messsage that files are missing but no explanation of what files are missing. Please help.
Installation & Setup


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:28.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App