Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Can't install IE10/11 from IE 9 - Error code 9C47

21 Apr 2015   #1
Eyeonb

Win 7 Premium - 64bit
 
 
Can't install IE10/11 from IE 9 - Error code 9C47

Attachment 356917

Hi all,

Been driving me crazy, I'm unable to install/update from IE 9 to IE 10 or IE 11. Can someone please help me?

I've downloaded and run SURT a number of times and restarted

Ran SFC Scan

Getting Error code 9C47 in Windows Update screen

Attached is the CBS log zip file.

Thanks in advance!


My System SpecsSystem Spec
.
21 Apr 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

From your CheckSUR log...
Code:
Checking Package Manifests and Catalogs
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_for_KB2731847_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
You need to uninstall KB2731847 - but it's not all that easy!
Try using this - Windows Update error 800b0101 - Windows Help
https://technet.microsoft.com/en-us/...or=-2147217396
My System SpecsSystem Spec
29 Apr 2015   #3
Eyeonb

Win 7 Premium - 64bit
 
 

Thanks for that. I followed those instructions, but now having a different issue.

The IE 11 update appears, and installs WITHOUT an error message, and yet it never installs!

In fact there's TWO updates which stay in the windows update screen, always say they successfully install, but keep coming back.
1 - IE 11 for Win 7 x64 based systems
2 - Security Update for Win 7 - KB3046269

I've rerun surt etc. Attached are the latest log files...

Still driving me nuts. Any suggestions?
My System SpecsSystem Spec
.

29 Apr 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I can't see that you've run SFC in the past week?
Please run another SFC /SCANNOW, and post the new log file
The CheckSUR report shows clear now.

The only errors in the past few days in the CBS data have been ones similar to this...
Code:
2015-04-29 19:19:57, Info                  CBS    Session: 30442094_1825426606 initialized by client WindowsUpdateAgent.
2015-04-29 19:19:57, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2015-04-29 19:19:57, Info                  CBS    Session: 30442094_1825426607 initialized by client WindowsUpdateAgent.
2015-04-29 19:19:57, Info                  CBS    Identity missing version. [HRESULT = 0x80070057 - E_INVALIDARG]
2015-04-29 19:19:57, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
Which are usually not harmful.

Please post your C:\Windows\windowsupdate.log file.
My System SpecsSystem Spec
05 May 2015   #5
Eyeonb

Win 7 Premium - 64bit
 
 

Thanks. Ran SFC again, and did not find any integrity violations.

Attached is new CBS and Win Update log
My System SpecsSystem Spec
11 May 2015   #6
Eyeonb

Win 7 Premium - 64bit
 
 

Bump?
My System SpecsSystem Spec
Reply

 Can't install IE10/11 from IE 9 - Error code 9C47




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
IE10 & IE11 - Windows Update Issues - Code 9C57 & 9C47
Afternoon all, I am having some issues with Windows Update in relation to the IE10 & IE11 updates. I have just installed a new SSD and a fresh copy of Windows 7 Home Premium 64-bit. All other updates have come through successfully except for these 2. I have looked through some of the...
Windows Updates & Activation
Windows updates failing Error code 80070216 and 9C47
I did a clean install of windows 7 after installing a new motherboard and CPU but windows updates are not going through and I think it may be a major security risk. It is showing 100 important updates that need to be installed, but when I start updating it is showing 0kb total, 0% complete. After...
Windows Updates & Activation
Windows 7 Update Fail - Error Code 9C47
Hey Guys, I tried updating Windows 7 and got this Error: Code 9C47. I then downloaded and tried to run SURT and it says - 'The following updates were not installed: Hotfix for Windows (KB947821)' My cbs log is attached to this post. Thanks for any help, appreciated.
Windows Updates & Activation
Cannot install IE10 on Windows 7 64 bit. Error Code 0x80070643
Hello, I have tried unsuccessfully to install IE10 on my Windows 7 64 bit system. First, I wanted to say that yes, I am planning on following the posting instructions (system update readiness tool, and SFC scan posts), but first, I wanted to introduce the problem that I am having. I was...
Windows Updates & Activation
Error 80070426 and code 9C47
Hi guys, I'm running windows 7 proffesional 64 bit and when i try to update it says the updates failed and gives me error code 80070426 and error code 9C47, then when I try to troubleshoot I get Package ID: Performance Diagnostic Path:C:\Windows\diagnostics\system\Performance Error...
Windows Updates & Activation
windows updates, error code 80071a91, 80070643, 9c47
keep on getting this error anytime i want to update on windows 7. have a log here
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:55.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App