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Windows 7: Windows update error 0x80073701

31 Aug 2015   #21
sk8ingdroid

Windows 7 64bit home premium
 
 

Quote   Quote: Originally Posted by NoelDP View Post
You have almost a year to get the free upgrade to Windows 10
Sorry about the wait - it's been a rather hectic weekend!
oh ok thanks yeah take your time just wanted to add some information that ive found out to make it easier for you( maybe harder) Thanks


My System SpecsSystem Spec
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01 Sep 2015   #22
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Your mention of BSOD's is concerning - there may be other more serious problems here...
Also, I'm having problems working out what this gpedt.msc program is supposed to do - but I know the author, so I'll ask him.

Please follow the instructions at Blue Screen of Death (BSOD) Posting Instructions an post the logs here so I can take a look (and if necessary get a specialist involved)
My System SpecsSystem Spec
02 Sep 2015   #23
sk8ingdroid

Windows 7 64bit home premium
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Your mention of BSOD's is concerning - there may be other more serious problems here...
Also, I'm having problems working out what this gpedt.msc program is supposed to do - but I know the author, so I'll ask him.

Please follow the instructions at Blue Screen of Death (BSOD) Posting Instructions an post the logs here so I can take a look (and if necessary get a specialist involved)
Ok thanks I did as requested and the file is attached. Hopefully I can get this sorted easily.


Attached Files
File Type: zip BOSS-Wed_09_02_2015_114406_27.zip (2.31 MB, 4 views)
My System SpecsSystem Spec
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04 Sep 2015   #24
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's only one DMP file there - and that one is fairly old.
There are however quite a few failures to shut down properly.
Let's have a look at the event logs...

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.
My System SpecsSystem Spec
07 Sep 2015   #25
sk8ingdroid

Windows 7 64bit home premium
 
 

Quote   Quote: Originally Posted by NoelDP View Post
There's only one DMP file there - and that one is fairly old.
There are however quite a few failures to shut down properly.
Let's have a look at the event logs...

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.
ok I didnt see save in file but there was save all under action should be same saved it and uploaded it. I think the BSOD might not be showing because I usually pull out the battery and power once it happens also i think it was the last time it happened it opened bios after like 2 seconds of the BSOD.


Attached Files
File Type: zip Events.zip (5.44 MB, 3 views)
My System SpecsSystem Spec
08 Sep 2015   #26
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have the usual mass of errors induced by iTunes - I would suggest that if you don't actually use it, that you uninstall it.
The NVStream service (part of the NVidia drivers) is also causing problems, - again, if you don't need it, please uninstall it.

You appear to have throttled back your processor in BIOS? Is there any good reason for this?
My System SpecsSystem Spec
08 Sep 2015   #27
sk8ingdroid

Windows 7 64bit home premium
 
 

Quote   Quote: Originally Posted by NoelDP View Post
You have the usual mass of errors induced by iTunes - I would suggest that if you don't actually use it, that you uninstall it.
The NVStream service (part of the NVidia drivers) is also causing problems, - again, if you don't need it, please uninstall it.

You appear to have throttled back your processor in BIOS? Is there any good reason for this?
Ok so i uninstalled itunes and some extra stuff from nvidia including that nvstream which is built into nvidia experience thing.
Also the back throttleing i really dont know about maybe i did it by accident when changing the boot from bios? do you know how to put it back to normal do i go on bios and what number should i change it to? also anything on the updates fix, it checks for update says windows update needs and update i click download loads for a little than gives me the same error I originally had.
Thanks
My System SpecsSystem Spec
12 Sep 2015   #28
sk8ingdroid

Windows 7 64bit home premium
 
 

anything? need me to pull up anything else?
My System SpecsSystem Spec
13 Sep 2015   #29
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You should have an option to reset the BIOS to defaults - use that.

please post a new set of Event logs.
My System SpecsSystem Spec
13 Sep 2015   #30
sk8ingdroid

Windows 7 64bit home premium
 
 

Quote   Quote: Originally Posted by NoelDP View Post
You should have an option to reset the BIOS to defaults - use that.

please post a new set of Event logs.
ok so I reset BIOS settings to default and tried checking for updates it says that I need to install and update for windows update like before I let it run for a min then it just went back to the check for update without giving an error then I tried again it gave me the same thing then I clicked update windows update then it gave me the same error as I got before when I posted the thread. and i did it again and did the same. here are the event logs I pulled after the update attempts.
Also I wanted to add most of the time I got BSOD I would shut off my laptop by pulling the battery right away.
but I havent really got the BSOD recently but again I haven't really been using my laptop that much.


Attached Files
File Type: zip Events2.zip (5.47 MB, 5 views)
My System SpecsSystem Spec
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