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Windows 7: Windows update error 0x80073701

26 Apr 2015   #1
sk8ingdroid

Windows 7 64bit home premium
 
 
Windows update error 0x80073701

Hello guys,
I hate posting new threads on forums without searching and trying which I have done but to no avail have I been able to fix this problem tried so many things fixed corrupt files after sfc scan and so much more but now it is still not fixed.
here are the main errors in getting in the cbs.log file (from the original scan uploaded not the new one)
Code:
2015-04-25 12:25:39, Error                 CSI    0000001e@2015/4/25:16:25:39.874 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
[gle=0x80004005]
2015-04-25 12:25:39, Error                 CSI    0000001f (F) STATUS_SXS_ASSEMBLY_MISSING #10738# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2015-04-25 12:25:39, Error                 CSI    00000020 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #10623# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-WindowsUpdateClient-Aux.Deployment-LanguagePack, Version = 7.6.7600.256, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"zh-TW", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [77]"WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~zh-TW~7.6.7600.256.Aux", rah = [2]"32", manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2015-04-25 12:25:39, Info                  CBS    Failed to pin deployment while resolving Update: Aux from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-04-25 12:25:39, Info                  CBS    Failed to resolve item[0] in Package: WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~zh-TW~7.6.7600.256, Update: Aux [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-04-25 12:25:39, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-04-25 12:25:39, Error                 CBS    Failed to resolve execution package: WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~zh-TW~7.6.7600.256 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-04-25 12:25:39, Info                  CSI    00000021@2015/4/25:16:25:39.907 CSI Transaction @0xc5d030 destroyed
2015-04-25 12:25:39, Info                  CBS    Perf: Resolve chain complete.
2015-04-25 12:25:39, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-04-25 12:25:39, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-04-25 12:25:39, Info                  CBS    WER: Generating failure report for package: WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320, status: 0x80073701, failure source: Resolve, start state: Absent, target state: Staged, client id: WindowsUpdateAgent
2015-04-25 12:25:39, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-04-25 12:25:39, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2015-04-25 12:25:39, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2015-04-25 12:25:41, Info                  CBS    Reboot mark refs: 0
2015-04-25 12:25:41, Info                  CBS    SQM: Reporting package change for package: WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320, current: Absent, pending: Default, start: Absent, applicable: Installed, target: Staged, limit: Staged, hotpatch status: StillGoing, status: 0x0, failure source: Resolve, reboot required: False, client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 1715, first merged sequence: 1715
2015-04-25 12:25:41, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320, session id: 142859, sample type: Standard
2015-04-25 12:25:41, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2015-04-25 12:25:41, Info                  CBS    SQM: Reporting package change completion for package: WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320, current: Absent, original: Absent, target: Staged, status: 0x80073701, failure source: Resolve, failure details: "(null)", client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 1715, first merged sequence: 1715
2015-04-25 12:25:41, Info                  CBS    SQM: resolve time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-04-25 12:25:41, Info                  CBS    SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-04-25 12:25:41, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-04-25 12:25:41, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320, session id: 142862, sample type: Standard
2015-04-25 12:25:41, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2015-04-25 12:25:41, Info                  CBS    Enabling LKG boot option
2015-04-25 12:25:41, Info                  CBS    Exec: End: nested restore point - complete.
2015-04-25 12:25:41, Info                  CBS    Restored system sleep block state: 0x80000000
2015-04-25 12:25:41, Info                  CBS    Exec: Processing complete.  Session: 30441332_1943197427, Package: WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-04-25 12:25:41, Info                  CBS    Archived backup log: C:\Windows\Logs\CBS\CbsPersist_20150425162455.cab.
2015-04-25 12:35:41, Info                  CBS    Reboot mark refs incremented to: 1
2015-04-25 12:35:41, Info                  CBS    Scavenge: Starts
2015-04-25 12:35:41, Info                  CSI    00000022@2015/4/25:16:35:41.386 CSI Transaction @0xc5ce20 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [10]"TI6.0_0:0/"
CBS zip not uploading directly as an attachment, added a drive link:https://drive.google.com/file/d/0Bx-...ew?usp=sharing
I'm really stuck here I also unintalled all the windows specific updates that were done on the last day they were updated which was a few months ago 9/12/15 and nothing worked.
I am also running SURT again I dont remeber if i had left it to run completly but I think i did but just in case
UPDATE: so after running SURT it installed hotfix kb947821 and I'm running sfc again and will upload the files cbs files once its done.
UPDATE: OK sfc finished an gave me this : WIndows Resource Protection found corrupt files but was unable to fix some of them.
here are the new files on drive since its too big to upload: https://drive.google.com/file/d/0Bx-...ew?usp=sharing
if you could help me that would be great.
Thanks!!




Attached Thumbnails
Windows update error 0x80073701-windows-update-erro.jpg  
My System SpecsSystem Spec
.
27 Apr 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

If KB3004394 is installed, uninstall it, and reboot twice.
Do a Check for Updates, and install the new version of KB3004394, and any other updates.
reboot again,
Then run SFC /SCANNOW and CheckSUR again, and post the new logs.
My System SpecsSystem Spec
27 Apr 2015   #3
sk8ingdroid

Windows 7 64bit home premium
 
 

Quote   Quote: Originally Posted by NoelDP View Post
If KB3004394 is installed, uninstall it, and reboot twice.
Do a Check for Updates, and install the new version of KB3004394, and any other updates.
reboot again,
Then run SFC /SCANNOW and CheckSUR again, and post the new logs.
Thank you for the reply. I actually dont have that update. nor sure if I uninstalled prior I'll have to check the picture I took of the ones i removed.
My System SpecsSystem Spec
.

28 Apr 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

In that case...
Your SFC results show the following errors...
Code:
 Line 274944: 2015-04-26 13:34:01, Info                  CSI    00000575 [SR] Repairing 4 components
 Line 274945: 2015-04-26 13:34:01, Info                  CSI    00000576 [SR] Beginning Verify and Repair transaction
 Line 274948: 2015-04-26 13:34:01, Info                  CSI    00000578 [SR] Cannot repair member file [l:14{7}]"fde.dll" of Microsoft-Windows-fde, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 274951: 2015-04-26 13:34:01, Info                  CSI    0000057a [SR] Cannot repair member file [l:22{11}]"fdeploy.dll" of Microsoft-Windows-fdeploy, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 274954: 2015-04-26 13:34:01, Info                  CSI    0000057c [SR] Cannot repair member file [l:20{10}]"gptext.dll" of Microsoft-Windows-GroupPolicy-Gptext, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 274957: 2015-04-26 13:34:01, Info                  CSI    0000057e [SR] Cannot repair member file [l:20{10}]"gpedit.dll" of Microsoft-Windows-GroupPolicy-Admin-Gpedit, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
I'll post a fix protocol later - but it does look as if you've deployed a hack to get Group policy to work on your Home Premium install.
Is this the case? - or do you have a malware infestation?
My System SpecsSystem Spec
28 Apr 2015   #5
sk8ingdroid

Windows 7 64bit home premium
 
 

Quote   Quote: Originally Posted by NoelDP View Post
In that case...
Your SFC results show the following errors...
Code:
 Line 274944: 2015-04-26 13:34:01, Info                  CSI    00000575 [SR] Repairing 4 components
 Line 274945: 2015-04-26 13:34:01, Info                  CSI    00000576 [SR] Beginning Verify and Repair transaction
 Line 274948: 2015-04-26 13:34:01, Info                  CSI    00000578 [SR] Cannot repair member file [l:14{7}]"fde.dll" of Microsoft-Windows-fde, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 274951: 2015-04-26 13:34:01, Info                  CSI    0000057a [SR] Cannot repair member file [l:22{11}]"fdeploy.dll" of Microsoft-Windows-fdeploy, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 274954: 2015-04-26 13:34:01, Info                  CSI    0000057c [SR] Cannot repair member file [l:20{10}]"gptext.dll" of Microsoft-Windows-GroupPolicy-Gptext, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 274957: 2015-04-26 13:34:01, Info                  CSI    0000057e [SR] Cannot repair member file [l:20{10}]"gpedit.dll" of Microsoft-Windows-GroupPolicy-Admin-Gpedit, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
I'll post a fix protocol later - but it does look as if you've deployed a hack to get Group policy to work on your Home Premium install.
Is this the case? - or do you have a malware infestation?
Not that I remember. Gpedit was a program on my computer that I was kind of suspicious of saw it in my list of uninstall programs.but I searched on Google and it seemed needed. I don't have my laptop right now or I would check if if it still on my computer. I've check my computer a few times with malware bytes and haven't seen anything recently that was serious. But it could be malware according to what you're saying and what I saw on my computer
Thank you very much
My System SpecsSystem Spec
29 Apr 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

gpedit is perfectly normal - it's just not active in a Home Premium installation.
I'll post the fix later.
My System SpecsSystem Spec
29 Apr 2015   #7
sk8ingdroid

Windows 7 64bit home premium
 
 

Quote   Quote: Originally Posted by NoelDP View Post
gpedit is perfectly normal - it's just not active in a Home Premium installation.
I'll post the fix later.
Yeah got it but is it usually showing on the uninstall program list on control panel?
Thanks alot take your time I probably won't be able to get much done until finals are done anyway lol.
My System SpecsSystem Spec
29 Apr 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmm - that's usually only because the hack I was talking about has been installed.

Back later with the 'fix' (takes 10-15 mins to do, hopefully)
My System SpecsSystem Spec
29 Apr 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here we go...

I've uploaded a file - sk8aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\sk8aa
hit the enter key - if you get a 'Not Found' error try
DIR D:\sk8aa
or
DIR E:\sk8aa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\sk8aa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
29 Apr 2015   #10
sk8ingdroid

Windows 7 64bit home premium
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Here we go...

I've uploaded a file - sk8aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\sk8aa
hit the enter key - if you get a 'Not Found' error try
DIR D:\sk8aa
or
DIR E:\sk8aa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\sk8aa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
Awesome Thanks a lot! I'll try it when I get a chance and upload the CBS.log file.
My System SpecsSystem Spec
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