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Windows 7: Cannot validate windows, no avenues work. Please help.

30 Apr 2015   #1
Sharkie

Windows 7
 
 
Cannot validate windows, no avenues work. Please help.

Hello. I purchased Windows 7 online and installed it, and after a few days it started bothering me about validation. I bought it off of Microsoft's website and had no idea it would need a key or other. I can't find where the key would be, so I considered it a lost effort. So when I hit buy a new product key online it takes me to Genuine Microsoft Software, which does not work neither on Internet Explorer, nor Mozilla Firefox. When I try running the programs it gives me, it inevitably ends in an error. If I run legitcheck.hta it says Watweb.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. and when I downloaded the WindowsActivationUpdate, and I hit Continue button on the Genuine Microsoft Software, it tells me Please wait for the install to complete and then click Continue or view the troubleshooting tips. I only get the watweb error on Internet Explorer, on Firefox the page does not go past the continue button. I've no idea what to do at this point so I turn to this forum for help, I'd really appreciate any help anyone could offer. - Sharkie. Trying to post my diagnostic log, one second.....

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-BTP99-TC9G4-BBDJJ
Windows Product Key Hash: qe44tOGh9M306+6cxh9QgyD0Exw=
Windows Product ID: 00359-OEM-8992687-00174
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {2B458F31-3BBC-44D3-8654-995C56E597E1}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2B458F31-3BBC-44D3-8654-995C56E597E1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBDJJ</PKey><PID>00359-OEM-8992687-00174</PID><PIDType>2</PIDType><SID>S-1-5-21-477802235-1971101323-372396559</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2012</Version><SMBIOSVersion major="2" minor="8"/><Date>20140930000000.000000+000</Date></BIOS><HWID>26623307018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800174-02-1033-7601.0000-1162015
Installation ID: 013881502766191032151144318390912594279843762642529715
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: BBDJJ
License Status: Initial grace period
Time remaining: 28980 minute(s) (20 day(s))
Remaining Windows rearm count: 3
Trusted time: 4/30/2015 2:26:20 AM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000006
Event Time Stamp: N/A
ActiveX: Not Registered - 0x800700c1
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\wat\watweb.dll
Tampered File: %systemroot%\system32\wat\npwatweb.dll


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEACraSj2jNrA7SjTCOhgecKnyYyPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  FPDT            ALASKA        A M I
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp



My System SpecsSystem Spec
.
30 Apr 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote:
Tampered File: %systemroot%\system32\wat\watweb.dll
Tampered File: %systemroot%\system32\wat\npwatweb.dll

Close all open windows.
Open an Elevated Command Prompt window, and type the following command

wusa /uninstall /kb:971033

and hit the Enter key
Accept the warnings/confirmations, and wait for it to complete

copy and paste the output (if any) from the command prompt window to a reply here,
Reboot

reinstall the update from http://support.microsoft.com/kb/971033
Reboot

run another MGADiag report, and post it.
My System SpecsSystem Spec
30 Apr 2015   #3
Sharkie

Windows 7
 
 

Hello! Thank you for helping me. Heres the report:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-BTP99-TC9G4-BBDJJ
Windows Product Key Hash: qe44tOGh9M306+6cxh9QgyD0Exw=
Windows Product ID: 00359-OEM-8992687-00174
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {2B458F31-3BBC-44D3-8654-995C56E597E1}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80092003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2B458F31-3BBC-44D3-8654-995C56E597E1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBDJJ</PKey><PID>00359-OEM-8992687-00174</PID><PIDType>2</PIDType><SID>S-1-5-21-477802235-1971101323-372396559</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2012</Version><SMBIOSVersion major="2" minor="8"/><Date>20140930000000.000000+000</Date></BIOS><HWID>26623307018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800174-02-1033-7601.0000-1162015
Installation ID: 013881502766191032151144318390912594279843762642529715
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: BBDJJ
License Status: Initial grace period
Time remaining: 28500 minute(s) (19 day(s))
Remaining Windows rearm count: 3
Trusted time: 4/30/2015 10:27:22 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:30:2015 08:26
ActiveX: Not Registered - 0x800700c1
Admin Service: Not Registered - 0x8007041d
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEACraSj2jNrA7SjTCOhgecKnyYyPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  FPDT            ALASKA        A M I
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
My System SpecsSystem Spec
.

30 Apr 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Interesting - you still have problems with the WAT update
Quote:
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80092003]
...
ActiveX: Not Registered - 0x800700c1
Admin Service: Not Registered - 0x8007041d
The last (Admin Service) error appears to relate to something blocking access to the internet - what Anti-Virus and firewall are you using?
The ActiveX problem appears to indicate file corruption.
The File mismatch possibly indicates a corrupt registry.

with this variety of errors, it would be best to go back to basics and work from there -


Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.
You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.

Upload the CBS.log file (compressed, please!) to your reply - also post a new MGADiag report.
My System SpecsSystem Spec
30 Apr 2015   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Just a note:

OP system specs.

Quote:
Motherboard ASUS Z97-A
OP log:
Quote:
Windows License Type: OEM SLP
Quote:
BIOS><Manufacturer>American Megatrends Inc
Could this be the problem?
My System SpecsSystem Spec
01 May 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Duh! Sure could be! - or at least part of it.
Although it's not the cause of the errors we're seeing, it's never going to activate anyhow.

@Sharkie
Where did you come by this install? What media did you use?
Do you actually have a legal Windows license?
My System SpecsSystem Spec
01 May 2015   #7
Sharkie

Windows 7
 
 

I will do the checks and tests you asked in a few moments, I'm posting to answer your question, yes. I purchase Windows 7 from Microsoft's website, and installed it by making my USB flash drive bootable.

EDIT: The flash drive is a PNY 32 GB, also this Windows 7 is installed on a solid state drive, it is a split partition, one half has windows vista, when I found out that didnt work with my processor/motherboard, I installed Windows 7 on the other partition.

EDIT2: The antivirus I am using is AVG, same for the firewall.


EDIT3: Okay, I have the CBS log, how would I upload it compressed? As in like a .rar file?

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-BTP99-TC9G4-BBDJJ
Windows Product Key Hash: qe44tOGh9M306+6cxh9QgyD0Exw=
Windows Product ID: 00359-OEM-8992687-00174
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {2B458F31-3BBC-44D3-8654-995C56E597E1}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80092003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2B458F31-3BBC-44D3-8654-995C56E597E1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBDJJ</PKey><PID>00359-OEM-8992687-00174</PID><PIDType>2</PIDType><SID>S-1-5-21-477802235-1971101323-372396559</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2012</Version><SMBIOSVersion major="2" minor="8"/><Date>20140930000000.000000+000</Date></BIOS><HWID>26623307018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800174-02-1033-7601.0000-1162015
Installation ID: 013881502766191032151144318390912594279843762642529715
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: BBDJJ
License Status: Initial grace period
Time remaining: 27120 minute(s) (18 day(s))
Remaining Windows rearm count: 3
Trusted time: 5/1/2015 9:23:11 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:30:2015 08:26
ActiveX: Not Registered - 0x800700c1
Admin Service: Not Registered - 0x8007041d
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEACraSj2jNrA7SjTCOhgecKnyYyPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  FPDT            ALASKA        A M I
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
My System SpecsSystem Spec
01 May 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The Product Key is NOT one bought from Microsoft - and can never be legally activated on a retail motherboard.
From where did you download the installed Windows?
Please change The Key to the one given you by MS when you purchased the license, using the option at the bottom of the System properties page, then post a new MGADiag report.

Yes, you can either use the inbuilt Windows compression or RAR to upload the file.
My System SpecsSystem Spec
Reply

 Cannot validate windows, no avenues work. Please help.




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