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Windows 7: Win 7 Update For Outlook 2010 (KB2965295) Fails With Error Code 6BB

12 May 2015   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Oooops! - sorry!
I'll get on it right after work!


My System SpecsSystem Spec
.
12 May 2015   #22
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here we go...


I've uploaded a file - hbgac.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\hbgac
hit the enter key - if you get a 'Not Found' error try
DIR D:\hbgac
or
DIR E:\hbgac



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\hbgac <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
13 May 2015   #23
Husaberger

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

My System SpecsSystem Spec
.

14 May 2015   #24
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the error list from the SFC scan...
Code:
 Line 20089: 2015-05-13 21:10:56, Info                  CSI    00000350 [SR] Repairing 1 components
 Line 20090: 2015-05-13 21:10:56, Info                  CSI    00000351 [SR] Beginning Verify and Repair transaction
 Line 20093: 2015-05-13 21:10:56, Info                  CSI    00000353 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 20096: 2015-05-13 21:10:56, Info                  CSI    00000355 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
?? Dunno why that didn't get fixed?
Back later...
My System SpecsSystem Spec
14 May 2015   #25
Husaberger

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

k. thank you!
My System SpecsSystem Spec
15 May 2015   #26
Husaberger

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

don't forget about me Noel!
My System SpecsSystem Spec
16 May 2015   #27
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ooops! - sorry.
Back in a mo...
My System SpecsSystem Spec
16 May 2015   #28
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

SFCFix Script

Warning: this fix is specific to the above corruptions only, do not run these fixes if you do not have these corrupt files.
  • Download SFCFix.exe (by niemiro) and save this to your Desktop.
  • Download SFCFix.zip from the below link, and save this to your Desktop. Ensure that this file is named SFCFix.zip – do not rename it.
  • download this version: SFCFix(x64version)
  • Save any open documents and close all open windows.
  • On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  • Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  • SFCFix will now process the script.
  • Upon completion, a file should be created on your Desktop: SFCFix.txt.
  • Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please – put tags around the log to break up the text.
SFC /SCANNOW
  • Right click on the Start button
  • Click on Command prompt (Admin) => Press Yes on the prompt
  • Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW

My System SpecsSystem Spec
16 May 2015   #29
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Hate to step in, but this is probably caused by an update, specifically KB3022345, unless you have already uninstalled it.
My System SpecsSystem Spec
16 May 2015   #30
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

...and the fix I posted fixes it
My System SpecsSystem Spec
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 Win 7 Update For Outlook 2010 (KB2965295) Fails With Error Code 6BB




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