Win 7 Update For Outlook 2010 (KB2965295) Fails With Error Code 6BB

Page 3 of 5 FirstFirst 12345 LastLast

  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #21

    Oooops! - sorry!
    I'll get on it right after work!
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #22

    Here we go...


    I've uploaded a file - hbgac.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\hbgac
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\hbgac
    or
    DIR E:\hbgac



    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



    XCOPY <drive>:\hbgac <drive>:\windows\winsxs /y /i /s /v /h



    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



    run the command (it should take almost no time) and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply
      My Computer


  3. Posts : 141
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #23
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #24

    Here's the error list from the SFC scan...
    Code:
     Line 20089: 2015-05-13 21:10:56, Info                  CSI    00000350 [SR] Repairing 1 components
     Line 20090: 2015-05-13 21:10:56, Info                  CSI    00000351 [SR] Beginning Verify and Repair transaction
     Line 20093: 2015-05-13 21:10:56, Info                  CSI    00000353 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 20096: 2015-05-13 21:10:56, Info                  CSI    00000355 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    ?? Dunno why that didn't get fixed?
    Back later...
      My Computer


  5. Posts : 141
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #25

    k. thank you!
      My Computer


  6. Posts : 141
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #26

    don't forget about me Noel!
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #27

    Ooops! - sorry.
    Back in a mo...
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #28

    SFCFix Script

    Warning: this fix is specific to the above corruptions only, do not run these fixes if you do not have these corrupt files.
    • Download SFCFix.exe (by niemiro) and save this to your Desktop.
    • Download SFCFix.zip from the below link, and save this to your Desktop. Ensure that this file is named SFCFix.zip – do not rename it.
    • download this version: SFCFix(x64version)
    • Save any open documents and close all open windows.
    • On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.

    • Drag the file SFCFix.zip onto the file SFCFix.exe and release it.

    • SFCFix will now process the script.
    • Upon completion, a file should be created on your Desktop: SFCFix.txt.

    • Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please – put tags around the log to break up the text.
    SFC /SCANNOW
    • Right click on the Start button
    • Click on Command prompt (Admin) => Press Yes on the prompt
    • Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW

      My Computer


  9. Posts : 13,576
    Windows 10 Pro x64
       #29

    Hate to step in, but this is probably caused by an update, specifically KB3022345, unless you have already uninstalled it.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #30

    ...and the fix I posted fixes it
      My Computer


 
Page 3 of 5 FirstFirst 12345 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 23:01.
Find Us