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Windows 7: Win 7 Update For Outlook 2010 (KB2965295) Fails With Error Code 6BB

01 May 2015   #1
Husaberger

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Win 7 Update For Outlook 2010 (KB2965295) Fails With Error Code 6BB

Have run SURT many times with no problem
Have run SFC 10 times and always corrupt files are found but unable to fix them
Suggestions?
Would really rather not do clean install...


My System SpecsSystem Spec
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02 May 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file
My System SpecsSystem Spec
02 May 2015   #3
Husaberger

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks Noel
Didn't post the logs initially because I thought the corrupt files sfc found would need to be addressed first
Nevertheless, here are the logs
My System SpecsSystem Spec
.

02 May 2015   #4
Husaberger

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

cab file
My System SpecsSystem Spec
02 May 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's no CheckSUR/SURT log there?
The major error in the CBS.log file is this...
Code:
 Line 8135: 2015-05-02 03:03:31, Error                 CBS    Failed to parse package manifest: \\?\C:\Windows\Servicing\Packages\Microsoft-Windows-RDP-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.16398.mum [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
 Line 8136: 2015-05-02 03:03:31, Error                 CBS    Failed to resolve package 'Microsoft-Windows-RDP-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.16398' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
This indicates a problem that the tool is specifically designed to identify and (mostly) cure.

There is also no sign of any SFC scan having been run since 29 April.
My System SpecsSystem Spec
02 May 2015   #6
Husaberger

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

the most recent cbspersist files are too big to upload
My System SpecsSystem Spec
02 May 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It's the CheckSUR.log file I need!
My System SpecsSystem Spec
02 May 2015   #8
Husaberger

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

here it is


Attached Files
File Type: zip CheckSUR.zip (822 Bytes, 1 views)
File Type: zip CheckSUR.persist.zip (1.7 KB, 0 views)
My System SpecsSystem Spec
03 May 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's better - I can see what I'm dealing with now
Code:
Unavailable repair files:
 servicing\packages\Microsoft-Windows-RDP-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.mum
 servicing\packages\Microsoft-Windows-RDP-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.mum
 servicing\packages\Microsoft-Windows-RemoteDesktopClient-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.16398.mum
 servicing\packages\Microsoft-Windows-RDP-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.16398.mum
 servicing\packages\Microsoft-Windows-RDP-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.cat
 servicing\packages\Microsoft-Windows-RDP-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.cat
 servicing\packages\Microsoft-Windows-RemoteDesktopClient-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.16398.cat
 servicing\packages\Microsoft-Windows-RDP-WinIP-Package~31bf3856ad364e35~amd64~~7.1.7601.16398.cat
There are also a couple of missing payload files - which we'll deal with later.

I'll post a fix protocol shortly.
My System SpecsSystem Spec
03 May 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

...Interesting - a couple of the errors are for files that can't actually exist, so are possibly due to registry corruption. (More on that later)

I've uploaded a file - hbgaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder hbgaa in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

Once completed, Also...

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
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 Win 7 Update For Outlook 2010 (KB2965295) Fails With Error Code 6BB




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