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Windows 7: Genuine state set to non-genuine (0x00000000) for application Id 55c92

03 May 2015   #1
mclovis

windows 7 64 bit professional
 
 
Genuine state set to non-genuine (0x00000000) for application Id 55c92

My computer (from lenovo) came with windows 7 (home). Because I run a domain within my lan, I purchased and downloaded windows 7 64 bit professional. Today I downloaded and ran System Mechanic pro (trial version) from Iola site. After running it and rebooting, my system shows that the system is not activated (windows is not genuine is show on desktop). After I ran MGADialog the log files show Genuine state set to non-genuine (0x00000000) for application Id 55c92. Also MGADialog showed :

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-MV8MH-98QJM-24367
Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
Windows Product ID: 00371-OEM-8992671-00437
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {06525ADA-5A6F-4A23-8FEE-B84DBFC68363}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Opera\launcher.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{06525ADA-5A6F-4A23-8FEE-B84DBFC68363}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-1359463603-1087449474-2460835824</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2342CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>G1ET93WW (2.53 )</Version><SMBIOSVersion major="2" minor="7"/><Date>20130308000000.000000+000</Date></BIOS><HWID>06023807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-G1   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514
Error: product key not found.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A8
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:3:2015 09:39
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAEAAQABAAMAAAABAAAABgABAAEAHKJU2O0CwFHsvqYJznAYc0BorrocbHz/EMrkiR5ClmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC      LENOVO    TP-G1   
  FACP      LENOVO    TP-G1   
  HPET      LENOVO    TP-G1   
  MCFG      LENOVO    TP-G1   
  SLIC      LENOVO    TP-G1   
  TCPA      PTL   LENOVO
  SSDT      LENOVO    TP-SSDT2
  SSDT      LENOVO    TP-SSDT2
  SSDT      LENOVO    TP-SSDT2
  ECDT      LENOVO    TP-G1   
  FPDT      LENOVO    TP-G1   
  ASF!      LENOVO    TP-G1   
  UEFI      LENOVO    TP-G1   
  UEFI      LENOVO    TP-G1   
  POAT      LENOVO    TP-G1   
  SSDT      LENOVO    TP-SSDT2
  SSDT      LENOVO    TP-SSDT2
  UEFI      LENOVO    TP-G1   
  DBG2      LENOVO    TP-G1
I even rolled back to a restore point prior to all of this and it still shows the above issue. Unfortunately I do not seem to have my product ID for activation. I hope someone can help.

Thanks in advance,

Mike


My System SpecsSystem Spec
.
03 May 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote:
Windows Product Key: *****-*****-MV8MH-98QJM-24367
The Key is an OEM_SLP Key - and cannot possibly be legal in your stated scenario
Quote:
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Error: product key not found
This is possibly evidence of a failed hack to circumvent activation/validation.

From where did you purchase this upgrade?
What form of upgrade was it? (Anytime Upgrade/Retail Upgrade/OEM System Builder/Full Retail License?
My System SpecsSystem Spec
03 May 2015   #3
mclovis

windows 7 64 bit professional
 
 

Noel,

Thanks for the quick reply. A couple of points:
1) I purchased the windows 7 upgrade (to professional) from Microsoft web site and have been running it with no problems (until today) for 3 plus years.

2) I do not have a copy of my activation key (doh).

3) There is a utility (ProduKey) that theoretically finds (if possible) the product activation key. It reports the following:
ProductID: 00371-OEM-8992671-00437
ProductKey: 237XB-GDJ7B-MV8MH-98QJM-24367
4) If I run the Microsoft Validation tool (legitcheck.hta) it has reported a) all is legitimate once and b) running evaluation version of windows that has expired.

5) If I entered ProductKey from above when trying to activate it : the software licensing service reported that the computers BIOS is missing a required license.

6) If I try to "fix" the bios issue with lenovo flash utility. It stops and says "Missing BIOS directory"

I entered a lot of information, I am sure some of it does not pertain. Bottom line, I purchased legit OS with legit key (that I do not know) and it has worked for quite awhile. Problem was after I ran System Mechanic. I am now stuck. Hope you can help.

Mike
My System SpecsSystem Spec
.

03 May 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You should be able to recover your product Key from the MS store by signing into your account there - or from the email they sent you at the time.

Without that Key, there's nothing we can do for you here, I'm afraid.

going through the rest of your points...
3) Yup - the Lenovo OEM_SLP Key and ID - found on all legitimate installs of Pro on Lenovo machines when they leave the factory. The Key cannot be activated online or over the phone - it relies on Certificates in the BIOS (the SLIC table) and licenses in the OS recovery media to be able to self-activate aat every boot.
4) the legitcheck.hta tool is inefficient at best - and for use purely in cases where the normal validation fails because ActiveX is non-functional.
5) (see 3 above)
6) There is no issue in your BIOS - it's exactly right for your machine.

If you can't get your Key using either method above for any reason, try contacting the MS Store - they may be able to assist.
My System SpecsSystem Spec
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 Genuine state set to non-genuine (0x00000000) for application Id 55c92




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