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Windows 7: update error 800b0100 for updates kb2943357 kb2973112

11 May 2015   #1
roseman

64-bit Win 7 Pro
 
 
update error 800b0100 for updates kb2943357 kb2973112

Win 7 Pro, 64-bit, Dell Latitude 6430, I5

Can't run the updates listed in the subject line. All other updates are fine.

Tried running updates one at a time - no good.
Tried sfc scannow with no results
Reset windows update components - no good
Ran the System Update Readiness Tool - didn't fix

When I try to open CBS log it tells me Access Denied
I have attached the CheckSur log though.




Attached Files
File Type: log CheckSUR.log (744 Bytes, 4 views)
My System SpecsSystem Spec
.
12 May 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the error from the CheckSUR log...
Code:
Unavailable repair files:
 servicing\packages\Package_100_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_100_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.cat
I'll post a fix protocol later.
My System SpecsSystem Spec
12 May 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - rmnaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all
Extract to the default location - which will create a new folder rmnaa in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.

13 May 2015   #4
roseman

64-bit Win 7 Pro
 
 
Ran the file you gave me

Running updates now to see if they work


Attached Files
File Type: log CheckSUR.log (1,011 Bytes, 2 views)
File Type: log CheckSUR.persist.log (3.2 KB, 0 views)
My System SpecsSystem Spec
13 May 2015   #5
roseman

64-bit Win 7 Pro
 
 
Updates all ran correctly

Problem has been fixed! Thanks Noel. You rock!
My System SpecsSystem Spec
13 May 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR is happy now, too

Good luck.
My System SpecsSystem Spec
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