Error codes while updating Windows

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  1. wmtrucker
    Posts : 11
    Windows 7 Home Premium 64 Bit
       New #1

    Error codes while updating Windows


    I built this computer around 2 or 3 years ago for a friend, he brought it back to me because he couldn't get 10 updates installed. I have tried the fixit repair and the SURT tool with no errors on completion of each. I have tried stopping the updating service and changing Software Distribution folder. any help would be appreciated. The CBS zip will not upload (Properties says it's 73.9 MB)
    Attached Thumbnails Attached Thumbnails Error codes while updating Windows-windows-failed-update.png   Error codes while updating Windows-windows-needed-updates.png  
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    Please follow the Windows Update Posting Instructions and post the requested data

    If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

    Please also post the C:\Windows\windowsudpate.log file
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  4. wmtrucker
    Posts : 11
    Windows 7 Home Premium 64 Bit
    Thread Starter
       New #3

    This is a picture of the CBS file when I opened it, I removed all but the smallest persist file. I couldn't get the CBS text file to come thru (TO BIG)... Another idea?
    Error codes while updating Windows Attached Files
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  6. wmtrucker
    Posts : 11
    Windows 7 Home Premium 64 Bit
    Thread Starter
       New #4

    I have had other suggestions to try "High jack this" and "combo fix"
    I have included both reports and the one from sfc/scannow.

    Thank you for your time and knowledge
    Error codes while updating Windows Attached Files
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #5

    You need to compress the files before uploading - that way the 14MB CBS.log file will come down to less than 1MB.

    HijackThis is almost useless in an x64 install - it has no real knowledge of the folder structure, and reports many false-positives.

    The SFC scan is clear

    I don't really know enough abut ComboFix to be able to tell much from what it shows.

    However - You appear to have Glary Utilities installed and running at boot. Glary is known to cause problems on some machines, especially if the registry cleaner is used.

    Please post the logs requested - I need to see the background data.
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    The CheckSUR scan doesn't appear to have completed - The log file breaks off very early in the scan.

    Please run it again an wait for it to finish.
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  10. wmtrucker
    Posts : 11
    Windows 7 Home Premium 64 Bit
    Thread Starter
       New #7

    I deleted the contents of the CBS folder and ran everything again. This is what I came up with, I had to split up the CBS text file into two parts to get them small enough to upload. I hope that is not a problem.

    CBS 1.1 is the beginning of the file and CBS 1.2 is the end.
    No CBS persist file sent.

    Sorry for the delay... I had to go back to work and am only home two days at a time.
    Error codes while updating Windows Attached Files
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #8

    Here's the errorlist from the CheckSUR log...
    Code:
    Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-c..graphy-cryptoconfig_31bf3856ad364e35_6.1.7601.18606_none_0484237db300588c.manifest
 winsxs\manifests\amd64_microsoft-windows-ciphersuiteorder-adm_31bf3856ad364e35_6.1.7601.22814_none_534f44ae5b481c54.manifest
 winsxs\manifests\amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.22814_none_04fa1a008c887630.manifest
 winsxs\manifests\amd64_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.22814_none_25f2098ca82ab2b6.manifest
 winsxs\manifests\amd64_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22814_none_bc8de4d021594c9d.manifest
 winsxs\manifests\amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.22814_none_db627c1192480112.manifest
 winsxs\manifests\amd64_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.22814_none_997cda55ac7251c3.manifest
 winsxs\manifests\amd64_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.22814_none_2267c0add14d42cb.manifest
 winsxs\manifests\amd64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.22814_none_45866c69e08acdf2.manifest
 winsxs\manifests\amd64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.22826_none_d546840d14634c73.manifest
 winsxs\manifests\wow64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.22826_none_df9b2e5f48c40e6e.manifest
 winsxs\manifests\amd64_microsoft-windows-ciphersuiteorder-adm_31bf3856ad364e35_6.1.7601.18606_none_52d2767d42209620.manifest
 winsxs\manifests\amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18606_none_047d4bcf7360effc.manifest
 winsxs\manifests\amd64_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.22814_en-us_b8b533318999a4c7.manifest
 winsxs\manifests\wow64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.18619_none_df1f60782f9ba191.manifest
 winsxs\manifests\amd64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.18619_none_d4cab625fb3adf96.manifest
 winsxs\manifests\amd64_microsoft-windows-c..graphy-cryptoconfig_31bf3856ad364e35_6.1.7601.22814_none_0500f1aecc27dec0.manifest
 winsxs\manifests\amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22814_en-us_e557638fc6589521.manifest
 winsxs\manifests\amd64_microsoft-windows-c..ityclient.resources_31bf3856ad364e35_6.1.7601.22814_en-us_c36ee628cf91f72d.manifest
 winsxs\manifests\amd64_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.18606_none_bc11169f0831c669.manifest
 winsxs\manifests\amd64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.18606_none_80490c1b6bd88e87.manifest
 winsxs\manifests\amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.18606_none_dae5ade079207ade.manifest
 winsxs\manifests\amd64_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.18606_none_99000c24934acb8f.manifest
 winsxs\manifests\amd64_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.18606_none_21eaf27cb825bc97.manifest
 winsxs\manifests\amd64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.18606_none_45099e38c76347be.manifest
 winsxs\manifests\amd64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.22814_none_80c5da4c850014bb.manifest
 winsxs\manifests\amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.18606_en-us_e4da955ead310eed.manifest
 winsxs\manifests\amd64_microsoft-windows-c..tionauthorityclient_31bf3856ad364e35_6.1.7601.22814_none_362d44ba6c64c620.manifest
 servicing\packages\Package_105_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_105_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_106_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_106_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_107_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_107_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_108_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_108_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_109_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_109_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_112_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_112_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_113_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_113_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_114_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_114_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_115_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_115_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_116_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_116_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB3005607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB3005607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_51_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_51_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_52_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_52_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_53_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_53_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_54_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_54_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_57_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_57_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_80_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_80_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2992611_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2992611_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB3005607_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB3005607_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB3005607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB3005607~31bf3856ad364e35~amd64~~6.1.1.0.mum
    I'll post a fix protocol later - when I can get to it..
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  12. wmtrucker
    Posts : 11
    Windows 7 Home Premium 64 Bit
    Thread Starter
       New #9

    thank you
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  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #10

    I've uploaded a file - wmtaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder wmtaa in the same place.
    Open this folder - there should be two folders inside it (Manifests, and Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    And the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
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