Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Updates will not install

15 May 2015   #1
plaguesville

Windows 7 Home Prem OA 64 bit (6.1, Build 7601)
 
 
Updates will not install

Hi,

I have an HP Pavilion laptop, spec at attachment CBSc.

Attachment CBS: when this was saved, it weighed in at 47MB. It looked as though it had accumulated several CbsPersist files and then amalgamated them into yet another file. I've weeded out all but the latest one.
I trust I have followed the instructions acceptably and that you can make sense of it.

I live in hope.
x
p

Edit:
Since making the posting, I've done a few circuits of chasing my tail, see attachments CBSd and CBSe. Attempts at installation produce the same (non)result.
x
e


My System SpecsSystem Spec
.
16 May 2015   #2
rvcjew

7 Pro x64, 10 Pro x64
 
 

This is not my expertise but from looking though some of it I would try this first most. https://support.microsoft.com/en-us/...e-issues/en-us
My System SpecsSystem Spec
16 May 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the error-list from CheckSUR...
Code:
 
Summary:
Seconds executed: 2441
 Found 9 errors
  CBS MUM Corrupt Total count: 5
  CBS Catalog Corrupt Total count: 4
Unavailable repair files:
 servicing\packages\Package_32_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_33_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_33_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_56_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_56_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_57_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_57_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_58_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_58_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_32_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_33_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_33_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_56_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_56_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_57_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_57_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_58_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_58_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat
I'll post a fix later.
My System SpecsSystem Spec
.

16 May 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - pgvaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\pgvaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\pgvaa
or
DIR E:\pgvaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\pgvaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
16 May 2015   #5
plaguesville

Windows 7 Home Prem OA 64 bit (6.1, Build 7601)
 
 

rvcjew,

Thanks for response but I encountered that hurdle on one of my circuits.
Fortunately they were not ever decreasing circles or I would have disappeared days ago.
x
p
My System SpecsSystem Spec
16 May 2015   #6
plaguesville

Windows 7 Home Prem OA 64 bit (6.1, Build 7601)
 
 

NoelDP,

Thanks for your thorough instructions. I've read them a couple of times. I have yet to learn and inwardly digest them before embarking on implementation.

Over the past few weeks I have read your similar postings, trying to figure out what is going on whilst obeying the caution NOT to try it on my machine. I was hoping that my request would come to your attention.

Such is my respect for, or fear of, the technology, it might take me a couple of days to study some more and work up the nerve to give it a go. I shall report at the earliest possible.
x
p
My System SpecsSystem Spec
17 May 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's OK - no hurry
My System SpecsSystem Spec
21 May 2015   #8
plaguesville

Windows 7 Home Prem OA 64 bit (6.1, Build 7601)
 
 

Hi, Noel,

I'm reliving a nightmare.

I've been transported back some 25 years to when I was middle aged but the least unsuccessful person struggling with (I think) Windows 3.0: "dir", "mcopy", "xcopy" and the rest; most of which I have managed to forget.

I read your directions closely and printed them but, when attempting to implement them, I did not receive the predicted responses for "extract ..."
I rummaged about and finally blundered into getting \pgvaa into C:\ but it was "not found" in the command prompt, see attachment.

Sorry for being so dim. Can you deduce where I have failed to follow the plot?
x
p
My System SpecsSystem Spec
21 May 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Did you try the other drive letters with the DIR C:\pgvaa command? from the looks of it, your could need to use D: E: or F: to find the right one.
My System SpecsSystem Spec
21 May 2015   #10
plaguesville

Windows 7 Home Prem OA 64 bit (6.1, Build 7601)
 
 

Oh, that was quick. Ta.

Thinking about it, the file downloaded twice. Perhaps I got it all confused. I persuaded the file into C drive and thought I'd called it up from there.

I'll clear the decks and start again from scratch, when I get back later.
x
e
My System SpecsSystem Spec
Reply

 Updates will not install




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Should I install these updates? (updates released today)
Hey guys today windows released 3 optional updates, should I proceed with installing them? http://i.imgur.com/dkqHKOx.png What is your exp, did you get these updates to?
Windows Updates & Activation
Windows Updates Are Failing to Install? ( Over 112 Updates)
I get a message everytime I try to updates Windows, there is over 112 updates which could not install, I have attached a picture of my error code (In the picture i have only tried one to see if it would work.) Thanks :huh:
Windows Updates & Activation
2 Windows updates install successfully, re-flagged as new updates
http://cssimg.designermediacdn.com/images/styles/window7/reputation/reputation_green.gif Join Date: Nov 2013 win 7/64 pro 2 posts Local Time: 01:17 PM http://www.sevenforums.com/images/flags/USA.gif http://www.sevenforums.com/images/region/us%20washington.gif
Windows Updates & Activation
Windows 7 Updates: Which updates to install? (SCREENSHOTS INSIDE)
How are you guys doing today? i recently reinstalled windows 7 I'm looking for some assistance as far as which updates to install on Windows 7. Also would like to know how to turn on a feature so the updates will install automatically (If thats safe) In my optional tab it reads the...
Windows Updates & Activation
BSOD on fresh install when install updates, misc error codes
My system info is in my profile, installing Windows 7 x64 Ultimate Retail. Attached is all of the report info. I have no idea what is going on. Whenever I try to install all of the Windows updates it blue screens. Then it will reboot, try to apply the updates, and blue screen again. I've run...
BSOD Help and Support
5 updates fail to install through windows updates or manual?
I have 5 updates that fail to install. I have also tried to manually install them, but they still fail Here are the updates: KB2586448 KB2572076 KB2564958 KB2567053
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:29.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App