Startup Trouble After Windows Update

Hello,

I have a Sony Vaio SVE141D11L with Window 7 that had been running beautifully until yesterday, when I restarted the computer to apply the Windows Updates that were installed on 05/15/2015. Upon restarting, Windows failed to load, and StartUp Repair began. StartUp Repair failed, and I tried F8 and Last Known Good Configuration, but it simply goes back to Startup Repair. With Advanced System Recovery Options, I have tried the following:

1. System Restore: Two dates are available, but both fail: "System Restore failed to extract the file (D:\Windows\Help\Windows\en-US\access.h1s) from the restore point. The restore point was damaged or was deleted during the restore."

2. Windows Memory Diagnostic: everything seems ok

3. Command Prompt:
A. Chkdsk: seemed to find no problem, but "failed to transfer logged messages..."
B. sfc, when /scannow is run on D:, "found corrupt files but was unable to fix some." I am unable to access the log from the command prompt.

I, by no means, consider myself knowledgeable about computers, but I am willing (and, hopefully, able) to try fixes, with instructions; therefore, any information or advice you may have will be greatly appreciated.

Thank you for your reply! I am unable to get into safe mode, but I am currently running (with /R, as I had not tried that previousiosly) in the Command Prompt from the Advanced System Recovery Options menu.

Hi Noel,

I would gladly post the requested data, if I could access it. At the moment, I am very limited in what I can access with my computer, as Windows will not load. If there are ways I can access the required information from the Advanced System Recovery Options Command Prompt, please let me know, and I will be happy to do so.

Hey, KB3022345 (12/5/2015) causes corruption.

In command prompt (if it runs, since it may not have finished installing) execute:
wusa /uninstall /kb:3022345

then run another sfc /scannow

Hopefully friends here will help you with the nastier problem you are experiencing.

Yes, from what I've read, KB3022345 seems to be the culprit. wusa /uninstall /Kb:3022345 doesn't seem to work, however. It says "'wusa' is not recognized as an internal or external command, operable program or batch file." I believe this is because I have Windows 7 64bit. Do you know if there is a different prompt I should use to remove KB3022345, which is what I think needs to be done at this point? Thank you!

I took that command from https://www.sevenforums.com/general-d...ows-7-8-a.html

I believe it should run in x64 as well. Ask in that thread please, though maybe you would need a service running to use the command.

If you can use F8, did you try safe mode?

Found this!

https://social.technet.microsoft.com...m=winservergen

It is for server 2008, which is based on Win7?

Got it ... dism is the way to go.
For the archive ;-)
dism /image:c:\ /remove-package /packagename:Package_for_KB967351~31bf3856ad364e35~amd64~~6.1.2.0 /scratchdir:c:\temp

How you can find the part after KB number I have no idea though.

If this works, you could just try to uninstall all updates that caused this problem and see if it helps.

After some digging: Windows/SoftwareDistribution/Download - inside there some folders with "random letters and numbers". Some of them contain the "Package_for_KB##" style files, others have zip files.

package_1_for_kb3022345_bf~31bf3856ad364e35~amd64~~6.1.1.2 this is inside folder 4cd9ee4dd600ff2423b7df10c650461c for me, not sure if relevant. upto package_250

Others in the folder:
- package_for_kb3022345_rtm_bf~31bf3856ad364e35~amd64~~6.1.1.2
- package_for_kb3022345_rtm~31bf3856ad364e35~amd64~~6.1.1.2
- package_for_kb3022345_sp1_bf~31bf3856ad364e35~amd64~~6.1.1.2
- package_for_kb3022345_sp1~31bf3856ad364e35~amd64~~6.1.1.2

I guess you need one or more of these last 4 I listed.

Thank you for all of this! I will try it!