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Windows 7: Mobo swap causing re-activation issues

18 May 2015   #1
brujaja

Windows 7 32-bit
 
 
Mobo swap causing re-activation issues

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-MPTKF-XQK86-8WKXF
Windows Product Key Hash: 5P+0G/6hvLi9JAPS36JtW2yQCBI=
Windows Product ID: 00359-OEM-0631022-32752
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {AAAD2855-89CE-4F3A-81D0-DB1BE9ECFBC7}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AAAD2855-89CE-4F3A-81D0-DB1BE9ECFBC7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8WKXF</PKey><PID>00359-OEM-0631022-32752</PID><PIDType>3</PIDType><SID>S-1-5-21-1087313390-4206535369-2889660911</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="7"/><Date>20141202000000.000000+000</Date></BIOS><HWID>397B0900018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: a63275f4-530c-48a7-b0d3-4f00d688d151
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00212-310-232752-02-1033-7601.0000-1372015
Installation ID: 005075144674420814421633015872494571780976859925671183
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 8WKXF
License Status: Notification
Notification Reason: 0xC004F00F.
Remaining Windows rearm count: 3
Trusted time: 5/18/2015 1:14:06 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAAABAABAAIAAAABAAAAAgABAAEAeqh+Bbgz7vt2Xm7WEkYS7d7LqMWYNyQH8AE=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  WDRT            ALASKA        A M I
  FPDT            ALASKA        A M I
  SSDT            AMD        BANTRY  
  SSDT            AMD        BANTRY  
  CRAT            AMD        BANTRY  
  SSDT            AMD        BANTRY  
  SSDT            AMD        BANTRY  
  SSDT            AMD        BANTRY
I bought a new copy of windows 7 not even a month ago. Shortly after that, my motherboard died, and I replaced it, keeping the same hard drive with the Windows 7 installation.

Now I am getting continual validation messages, and none of the options seem to work. The online validation fails because of "an unknown error." When I try "re-enter your product key," the validation fails. When I try to use the automatic phone validation, the pull-down list of phone numbers is blank. I downloaded "legitcheck" from the windows website, but when I run it, the "download" button is greyed out and inactive.

I opened a chat with a windows representative last night. I gave him my product key; he checked and said it was still valid. Yet I still get constant validation messages.

How can I solve this once and for all?


My System SpecsSystem Spec
.
18 May 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The major limitation of an OEM license is that it cannot be transferred between motherboards - it's locked to the first one on which it is activated.

If you're lucky, and get a friendly Activation operator on the day you try, you may be able to persuade them to allow activation on the new motherboard - otherwise, you're SOL.


telephone activation (operator calls)
Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you
My System SpecsSystem Spec
18 May 2015   #3
brujaja

Windows 7 32-bit
 
 

Wait, do I have an OEM license? Like you would get bundled into a pre-made computer? I was under the impression that I was buying a regular copy of windows -- or don't they work that way anymore?

Listen, here's the main thing: I don't know what number to call. As I stated in my post, the pull-down list of numbers to call is blank.
My System SpecsSystem Spec
.

19 May 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yes - you have an OEM System Builder license, complete with COA sticker (I hope!)

There are a number of reasons the OEM License is a lot cheaper than the Full Retail license:
1) you only get 1 DVD for either 32-bit or 64-bit install, rather than 2 with the Full license
2) OEM System Builder licenses get no support from MS
3) OEM System Builder licenses are supposed to have a second System Builder License agreement on the outside of the package stating the restrictions of use/sale
4) OEM licenses are supposed ONLY to be installed on new computers.
5) and most important - OEM Licenses are restricted to use on the first computer on which they are activated. In MS terms this effectively means the first motherboard, unless you can show that any replacement was necessary because of hardware failure.
My System SpecsSystem Spec
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 Mobo swap causing re-activation issues




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