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Windows 7: your account has been disabled. please see your system administrator

20 May 2015   #1
thelma

windows 7 professional 64 bit
 
 
your account has been disabled. please see your system administrator

After I did a system restore ( Dell) I was prompted to fill in a password. I tried zeverall old one I could remember. Now I cannot use the administrator one a.y more. Only tbe user one. Don't know what to do now. Would like to call Dell support,but inpossible to get a working tel nr here in Austria. I am stuck. It must be tbe very first activating password there after, that I probably used end 2010 when I bought my dell inspiron in UK. Does anybody know what I should do ?Thanks already, Thelma. This is typed on my very small mobile phone. Sorry for any mistakes.


My System SpecsSystem Spec
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20 May 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

As far as I know, there is no function in Home premium which disables accounts.
What the system does do is extend the time before you can attempt another login. Try leaving it alone for a couple of hours - with any luck it'll start the sequence again.
My System SpecsSystem Spec
20 May 2015   #3
thelma

windows 7 professional 64 bit
 
 
thanks Noel DP

I will leave it alone till tomorrow. It's snowing here, .... hope your'e in the pub. Cheerse.thelma
My System SpecsSystem Spec
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20 May 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Where the heck are you? I'm in north Wales, and the weather's been reasonable today!
My System SpecsSystem Spec
21 May 2015   #5
thelma

windows 7 professional 64 bit
 
 

I am in Austria, tirol, avillage called Alpbach on 1200 hight and we have a very cold couple of days.

I managed to get round the administrator password issue ( though I still would very much like to find it - the password I mean - by logging on on F8 and than in safe mode, creating an administrator thelma account with a new password.
Logged on after that normally and it worked with that user account.
So, Thank God, I am back on line and found my old friends Google.uk.com and Gmail back but lookes like I have lost all the rest ! A total wipe out.
I don't understand why, because before this Dell system restore, I was asked to safe all my files and I did.
I now wonder where they are ............ somewhere, ..... someday........maiby .......
My System SpecsSystem Spec
23 May 2015   #6
thelma

windows 7 professional 64 bit
 
 

Hello,

although I have been able to get the laptop running again, there is still an issue with this administrator password that I cannot find.

Every time Windows starts, I get a message from Windows Explorer.

"Failed to connect to Windows services. Windows could not connect to the Windows Group Policy Client service. This problem prevents standard users from logging into the system. As an administrative user you can review the System Event log for details about why the service didn't respond.'

Also I find that my keyboard is funny. The @ is now above the 2 ???????? Why is this happening ?????????

Thanks for any help,
Thelma
My System SpecsSystem Spec
23 May 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The Keyboard problem is sue to having the wrong language Keyboard - you need to change it to a UK Keyboard, rather than a US one. (Control Panel > Clock, Language, and Region > Region & Language > Keyboards & Languages > Change Keyboard - add English (UK) and make it default, then remove the US one)
My System SpecsSystem Spec
23 May 2015   #8
thelma

windows 7 professional 64 bit
 
 

Thanks so much Noel DP, at least that is one problem out of the way ! How can it happen that things change all on there own ?
My System SpecsSystem Spec
23 May 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That particular setting is user-specific, and inherited from the Default account (where the default itself is usually US Keyboard).
When you created a new user, and went into that, it picked up the settings from there.

It sounds as if you had a corrupt profile, rather than anything else.
My System SpecsSystem Spec
24 May 2015   #10
thelma

windows 7 professional 64 bit
 
 

Hello Noel PD,

hope you're not in the Pub ( it's only 8 o'clock in Wales, would be a sign of severe alcoholism),
what the hec is a corrupted user -and if so - which doctor do I have to visit to cure this ?

Can I ever find back the password of the administrator and log on normal ?

Happy Easter, or that ever this weekend is called in Wales,

Thelma
My System SpecsSystem Spec
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 your account has been disabled. please see your system administrator




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