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Windows 7: PC boots up to startup repair after installing Windows 7 SP1

21 May 2015   #1
Exyana

Windows 7 Ultimate x32
 
 
PC boots up to startup repair after installing Windows 7 SP1

Today, I decided to download SP1, since there was this application that required it. Anyways, it got downloaded without any problems, but while it was installing, it got stuck for over half an hour, but then completed the installation, which made me restart my PC.

However, after that, It booted into startup repair, telling me that Windows won't start and it couldn't fix any problems, which made me do a system recovery and boot up my PC, I also tried installing SP1 again, but had the same exact problem.

Here are the required data and If you need any more information, feel free to ask

I also didn't get any error codes.


My System SpecsSystem Spec
.
21 May 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmm - not a common occurrence!
let's do a few basic checks before attempting another SP1 install

First - did you attempt the install from Windows Update, or from the standalone installer?


Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file
My System SpecsSystem Spec
21 May 2015   #3
Exyana

Windows 7 Ultimate x32
 
 

I tried to install SP1 by using Windows Update and I didn't get any error codes, and I attached the CBS.Zip file to my first post.

And here is windowsupdate.log file


Attached Files
File Type: log WindowsUpdate.log (1.05 MB, 2 views)
My System SpecsSystem Spec
.

21 May 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The CheckSUR log shows the following...
Code:
Checking Component Store
(f) CSI F Mark Missing 0x00000002 f!dot3.mof x86_microsoft-windows-dot3svc-mof_31bf3856ad364e35_6.1.7601.17514_none_98620a7faad94f48 
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote x86_microsoft-windows-dot3svc-mof_31bf3856ad364e35_6.1.7601.17514_none_98620a7faad94f48\f!dot3.mof: dot3.mof
it's dated "2015-05-21 20:15" - so should be after your latest attempts to install SP1

the windowsupdate.log file shows the following problems as the latest..
Code:
 Line 9692: 2015-05-20 11:57:46:080 1176 77c Report REPORT EVENT: {F3C0B56F-36E2-4B08-890E-AC183BE57D43} 2015-05-20 11:57:41:540+0200 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072efe AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072efe.
 Line 11114: 2015-05-21 19:42:17:416 1232 f4c Report REPORT EVENT: {BF52845F-568E-4D47-8775-4222D993BE62} 2015-05-21 19:42:10:096+0200 1 182 101 {456197CA-06FF-4BCF-AEAE-C5183E3AE72F} 110 800f0816 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x800f0816: Windows 7 Service Pack 1 (KB976932).
The 0x80072efe error is a classic 'could not connect to server' error

The second error is a little more worrying, since it's followed immediately by...
Code:
2015-05-21 19:42:17:683 1232 f4c Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2015-05-21 19:42:17:683 1232 f4c Report WER Report sent: 7.6.7600.256 0x800f0816 456197CA-06FF-4BCF-AEAE-C5183E3AE72F Install 101 Unmanaged
2015-05-21 19:42:17:683 1232 f4c Report CWERReporter finishing event handling. (00000000)
It's so long since I dealt with this type of error that I can't remember whether v320 of the Windows Update agent is compatible with RTM Win7 or not! - but I think it should be, and this means that the above error results from problems with the update Agent rather than anything else.

Either way, I think the best option is to clear the decks, and see what happens next.
Please do a full reset of Windows Updates - see here... Windows Update - Reset
Once complete, do NOT attempt to install any updates.
Simply do a Check for updates, and post the list of available updates.
Also, download the standalone installer of SP1 - it's a large file - from https://www.microsoft.com/en-us/down...s.aspx?id=5842 You'll want the windows6.1-KB976932-X86.exe file

Save it - but do NOT attempt to install it yet.

Then post the new windowsupdate.log file, and we'll see what's what, and what we can do.
My System SpecsSystem Spec
21 May 2015   #5
Exyana

Windows 7 Ultimate x32
 
 

Here are the listed updates:

Definition Update for Windows Defender - KB915597
Windows 7 Service Pack 1 (KB976932)
Windows Malicious Software Removal Tool - May 2015 (KB890830)


Attached Files
File Type: log WindowsUpdate.log (1.17 MB, 1 views)
My System SpecsSystem Spec
22 May 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - the log looks fine, as far as I can tell.

First, run the Malicious Software Removal Tool - once it's finished, then attempt the update of SP1.
If that fails, reboot twice, then post the new windowsupdate.log file, and attempt the installation using the downloaded file - post the windowsupdate log file after that one, too.
My System SpecsSystem Spec
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 PC boots up to startup repair after installing Windows 7 SP1




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