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Windows 7: Windows 7 Service Pack 1 for x64-based Update fails with code 80073701

25 May 2015   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Not totally unexpected

Here's what appears to be the critical error from your attempted install...
Code:
  Stage (1): flags: 8 app: [synth3dvsc.inf-LanguagePack, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0xa254458
2015-05-24 23:31:10, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385, Update: Internet-Explorer-Optional-amd64
2015-05-24 23:31:10, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385, Update: Internet-Explorer-Optional-amd64, PinDeployment: amd64_microsoft-windows-i..oyment-languagepack_31bf3856ad364e35_8.0.7600.16385_en-us_ed66154d5f1d25e1
2015-05-24 23:31:10, Error                 CSI    0000023a@2015/5/24:21:31:10.017 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
[gle=0x80004005]
2015-05-24 23:31:11, Error                 CSI    0000023b (F) STATUS_SXS_ASSEMBLY_MISSING #1229948# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2015-05-24 23:31:11, Error                 CSI    0000023c (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #1229833# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-InternetExplorer-Optional-Deployment-LanguagePack, Version = 8.0.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [128]"Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385.Internet-Explorer-Optional-amd64", rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2015-05-24 23:31:11, Info                  CBS    Failed to pin deployment while resolving Update: Internet-Explorer-Optional-amd64 from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-05-24 23:31:11, Info                  CBS    Failed to resolve item[0] in Package: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385, Update: Internet-Explorer-Optional-amd64 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-05-24 23:31:11, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-05-24 23:31:11, Error                 CBS    Failed to resolve execution package: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-05-24 23:31:11, Info                  CSI    0000023d@2015/5/24:21:31:11.927 CSI Transaction @0x1bb6b60 destroyed
2015-05-24 23:31:11, Info                  CBS    Perf: Resolve chain complete.
I'm at a loss to understand this one at the moment, and need to do some research

You may want to consider a Repair install of Windows if you have access to the Win7 media


My System SpecsSystem Spec
.
25 May 2015   #12
AlexStrickland

Win 7 64bit
 
 

Thank you Noel, I tried a suggestion I found here:

IE9 RC uninstall freezes at the end on Windows 7 x64 - Microsoft Community

I downloaded:
windows6.1-kb972813-x64-en-us_483a3e51038f1a369bc5b5cdf5fc32df3ea4ad27.exe

and extracted lp.cab and ran this command at an elevated command prompt:

Code:
"dism /online /add-package /packagepath:lp.cab"
Then I tried the update, and for the first time it actually went ahead, I thought my problems were finally over!

However at some point during the process after serveral reboots it had to roll back the update : ( The CBS.log is now a hefty 300Mb - but at one point I thought it was stuck in a loop, and my machine might be totalled. So, I'm grateful for small mercies.

Looks like your suggestion of doing a repair install is my only option - time to go and buy some DVD's and hope lenovo have got it right. Thanks for your help.

Regards
Alex
My System SpecsSystem Spec
25 May 2015   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

DISM does NOT work the same way in Windows 7 as it does in Win 8!

Please start the whole process again with a new set of diagnostics - maybe we can avoid the hassle of a repair install..
My System SpecsSystem Spec
.

25 May 2015   #14
AlexStrickland

Win 7 64bit
 
 

Hi

The CBS.zip is 12Mb so I have put it on dropbox:

https://dl.dropboxusercontent.com/u/64584312/CBS.zip

Thanks and regards
Alex
My System SpecsSystem Spec
26 May 2015   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

SFC is error-free, as is CheckSUR.
The error message implies registry corruption, which would normally be found by CheckSUR unless buried in the SOFTWARE hive rather than the COMPONENTS hive.

I'm neither competent nor confident in that hive

The first significant error from your latest attempt to install SP1 is this...
Code:
2015-05-25 11:20:21, Info                  CBS    SPI: Self trust verification failed for C:\Windows\System32\SPC_SP1_Wave1.xml.  0x57
2015-05-25 11:20:21, Error                 CBS    SPI: (SPCVerifyTrust:1664)Failed to CryptCATAdminCalcHashFromFileHandle GLE=0x57
2015-05-25 11:20:21, Info                  CBS    SPI: Installed SPInstall or XML not trusted.  Continuing with current version.
2015-05-25 11:20:21, Info                  CBS    SPI: Self trust verification failed for C:\Windows\System32\EventProviders\spcmsg.dll.  0x57
... which tends to suggest a corrupt download - I assume this was from the full standalone download?
My System SpecsSystem Spec
26 May 2015   #16
AlexStrickland

Win 7 64bit
 
 

Hi Noel

Which standalone download are you asking about? If you mean SP1 it is not from the download, but via automatic updates (they download automatically but are not installed automatically).

Is the standalone download a better idea?

Regards
Alex
My System SpecsSystem Spec
26 May 2015   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It's certainly worth a try!
https://www.microsoft.com/en-us/down...s.aspx?id=5842 - you want the windows6.1-KB976932-X64.exe file
My System SpecsSystem Spec
26 May 2015   #18
AlexStrickland

Win 7 64bit
 
 

OK, I am sure my 4Mbit (really 1.6Mbit) ADSL will make short work of it.

Regards
Alex
My System SpecsSystem Spec
27 May 2015   #19
AlexStrickland

Win 7 64bit
 
 

Hi Noel

You were right, the downloadable package worked - thank you very much for your patient help.

Regards
Alex
My System SpecsSystem Spec
27 May 2015   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great! - You're welcome, and good luck.
My System SpecsSystem Spec
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 Windows 7 Service Pack 1 for x64-based Update fails with code 80073701




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