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Windows 7: Code error 800f0900 appears when installing windows update

24 May 2015   #1
grizelda29

Windows 7 Home Basic 64-bit
 
 
Code error 800f0900 appears when installing windows update

When I try to update it all fails and an error code appears "800f0900"
What should I do?

I have attached the important and optional updates, the error message I get, and the cbs.log files
Hope I'm not missing anything out.
Code error 800f0900 appears when installing windows update-updates.jpg

Code error 800f0900 appears when installing windows update-failed-updates.jpg

CheckSUR.log

CheckSUR.persist.log

FilterList.log



Thank you! Hope to hear from you guys soon.




My System SpecsSystem Spec
.
24 May 2015   #2
grizelda29

Windows 7 Home Basic 64-bit
 
 

CBS LOG attached successfully

Attachment 360074
My System SpecsSystem Spec
24 May 2015   #3
grizelda29

Windows 7 Home Basic 64-bit
 
 

please disregard.***
My System SpecsSystem Spec
.

24 May 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Some of your problems are caused by malware.


Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM Premium' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Quarantine everything it finds

The CheckSUR log is corrupt - it's full of NULL characters - please run the tool again, then post the new CheckSUR.log, and CheckSUR.Persist.log files

There are no problems in the SFC scan results.
There are problems in the background CBS data - here's one such...
Code:
2015-05-24 10:13:33, Info                  CBS    Failed to peek next token (status=0xc0000161) [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2015-05-24 10:13:33, Info                  CBS    Failed to get next Token [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2015-05-24 10:13:33, Info                  CBS    Wrong XML DECL [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2015-05-24 10:13:33, Info                  CBS    Invalid xml format [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2015-05-24 10:13:33, Info                  CBS    Manifest parsing error at line: 1, context: 
"旦zACKSM��^܋惗ҏηڲdܴ3R�gR̔Wťؤ蔋ʣϺƢ֍��[HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2015-05-24 10:13:33, Info                  CBS    Failed to parse the manifest from the buffer. [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2015-05-24 10:13:33, Error                 CBS    Failed to parse package manifest: \\?\C:\Windows\Servicing\Packages\Package_125_for_KB3035131~31bf3856ad364e35~amd64~~6.1.1.1.mum [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2015-05-24 10:13:33, Info                  CBS    Mark store corruption flag because of package: Package_125_for_KB3035131~31bf3856ad364e35~amd64~~6.1.1.1. [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2015-05-24 10:13:33, Info                  CBS    Failed to initialize package: Package_125_for_KB3035131~31bf3856ad364e35~amd64~~6.1.1.1, from path: \\?\C:\Windows\Servicing\Packages\Package_125_for_KB3035131~31bf3856ad364e35~amd64~~6.1.1.1.mum, existing package: 1 [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2015-05-24 10:13:33, Info                  CBS    Failed to resolve package [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]



I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
24 May 2015   #5
grizelda29

Windows 7 Home Basic 64-bit
 
 

CheckSUR.persist: CheckSUR.persist.rar

CheckSUR: CheckSUR.rar

I cannot copy the the C:\Windows\System32\config\COMPONENTS file it says: Code error 800f0900 appears when installing windows update-cannot-access-components.png
I am not really a computer geek, when I copy it from the folder to the desktop the screenshot I provided appears...


My System SpecsSystem Spec
24 May 2015   #6
grizelda29

Windows 7 Home Basic 64-bit
 
 

When I scanned using the Malwarebytes, there were 526 threats found. I really do appreciate your modest reply Sir Noel
My System SpecsSystem Spec
24 May 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Boot to Safe Mode, and do the copy of the COMPONENTS file there - usually, once it's been loaded, Windows does what it need to do to the file, and then unloads it again.
The corruption here is such that Windows can't do what it needs to - so the file never gets unloaded. Booting to Safe Mode means that Windows never loads it in the first place

Compress the file, then reboot to Normal mode, and upload it. - post a link.
My System SpecsSystem Spec
24 May 2015   #8
grizelda29

Windows 7 Home Basic 64-bit
 
 

My System SpecsSystem Spec
24 May 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry, that's the wrong COMPONENTS file - that one is actually the COMPONENTS.log file
Please try again.

The one you need should be about 30-50MB in size (30,000 to 50,000KB)
My System SpecsSystem Spec
24 May 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - while you've been doing that, I've got a fix protocol for you...


I've uploaded a file - g29aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder g29aa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
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