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Windows 7: Unable to install windows 7 Ultimate x64 updates

24 May 2015   #1
bobroomy

Windows 7 Ultimate x64
 
 
Unable to install windows 7 Ultimate x64 updates

I have been battling this problem for over a year now definitely have some corrupted files after running the sfc / scannow. Unable to install SURT as well.

I attached the files requested.

Thanks in advance!

Bob






Attached Files
File Type: pdf Error Codes & Uninstalled Updates.pdf (120.0 KB, 3 views)
File Type: txt sfcdetails.txt (99.0 KB, 3 views)
My System SpecsSystem Spec
.
24 May 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I would suggest install Windows 7 Updates including SP-1.
My System SpecsSystem Spec
25 May 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

SFC shows the following problem...
Code:
2015-05-24 16:49:29, Info                  CSI    00000371 [SR] Repairing 1 components
2015-05-24 16:49:29, Info                  CSI    00000372 [SR] Beginning Verify and Repair transaction
2015-05-24 16:49:29, Info                  CSI    00000374 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-05-24 16:49:29, Info                  CSI    00000376 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
... caused by KB3022345.


Since all the failing updates are .NET ones, it's fairly obvious that the problem lies with the .NET 4.5.x install.
I would try simply uninstalling .NET 4.5.1 and/or 4.5, then running the .NET cleanup tool, and then attempting the install of .NET 4.5.2 and updating that.
MSDN Blogs
My System SpecsSystem Spec
.

25 May 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

For the SFC errors...

SFCFix Script

Warning: this fix is specific to the above corruptions only, do not run these fixes if you do not have these corrupt files.
  • Download SFCFix.exe (by niemiro) and save this to your Desktop.
  • Download SFCFix.zip from the below link, and save this to your Desktop. Ensure that this file is named SFCFix.zip – do not rename it.
  • download this version: SFCFix(x64version)
  • Save any open documents and close all open windows.
  • On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  • Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  • SFCFix will now process the script.
  • Upon completion, a file should be created on your Desktop: SFCFix.txt.
  • Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please – put tags around the log to break up the text.

SFC /SCANNOW
  • Right click on the Start button
  • Click on Command prompt (Admin) => Press Yes on the prompt
  • Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  • post the new CBS.log file when complete

My System SpecsSystem Spec
25 May 2015   #5
bobroomy

Windows 7 Ultimate x64
 
 
That did not work

Quote   Quote: Originally Posted by Layback Bear View Post
I would suggest install Windows 7 Updates including SP-1.
No Change
My System SpecsSystem Spec
25 May 2015   #6
bobroomy

Windows 7 Ultimate x64
 
 
SFC errors gone!

Quote   Quote: Originally Posted by NoelDP View Post
For the SFC errors...

SFCFix Script

Warning: this fix is specific to the above corruptions only, do not run these fixes if you do not have these corrupt files.
  • Download SFCFix.exe (by niemiro) and save this to your Desktop.
  • Download SFCFix.zip from the below link, and save this to your Desktop. Ensure that this file is named SFCFix.zip do not rename it.
  • download this version: SFCFix(x64version)
  • Save any open documents and close all open windows.
  • On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  • Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  • SFCFix will now process the script.
  • Upon completion, a file should be created on your Desktop: SFCFix.txt.
  • Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please put tags around the log to break up the text.

SFC /SCANNOW
  • Right click on the Start button
  • Click on Command prompt (Admin) => Press Yes on the prompt
  • Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  • post the new CBS.log file when complete
SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-05-25 09:36:29.276
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\CoolerMaster\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\diagtrack.dll
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\telemetry.asm-windowsdefault.json
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utc.app.json
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utcresources.dll

The file \\?\C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\diagtrack.dll is in use and must be replaced over a reboot.
Successfully copied file C:\Users\CoolerMaster\AppData\Local\niemiro\Archive\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\telemetry.asm-windowsdefault.json to C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\telemetry.asm-windowsdefault.json.
Successfully copied file C:\Users\CoolerMaster\AppData\Local\niemiro\Archive\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utc.app.json to C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utc.app.json.
Successfully copied file C:\Users\CoolerMaster\AppData\Local\niemiro\Archive\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utcresources.dll to C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utcresources.dll.

Successfully pended file for replace over reboot: \\?\C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\diagtrack.dll

Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\telemetry.asm-windowsdefault.json
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\telemetry.asm-windowsdefault.json
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utc.app.json
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utc.app.json
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utcresources.dll
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utcresources.dll
PowerCopy:: directive completed successfully.




Reboot:: directive completed successfully.




PostRebootCorruptionDetection::
No hash verification failures detected.
PostRebootCorruptionDetection:: directive completed successfully.




PostRebootRestorePermissions::
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\diagtrack.dll
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\diagtrack.dll
PostRebootRestorePermissions:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2015-05-25 09:39:22.773
----------------------EOF-----------------------
[/QUOTE]


Attached Files
File Type: txt SFCFix.txt (8.5 KB, 0 views)
My System SpecsSystem Spec
25 May 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

- so - how is the rest of the system?
My System SpecsSystem Spec
25 May 2015   #8
bobroomy

Windows 7 Ultimate x64
 
 
System is fine

Doing system restore in safe mode because unable to install .Net 4.0 or 4.5.
Can't seem to resolve updates. Downloaded Malicious software May 2015 successfully. But then it still shows up as a new update after reboot. Confused as hell over it.
My System SpecsSystem Spec
25 May 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

PLEASE - stick with the script

I no longer know exactly what state your system is in - but from the sound of it, either the MSRT didn't run, or it ran, and crashed.

if the latter, the chances are that you have an infection.
My System SpecsSystem Spec
25 May 2015   #10
bobroomy

Windows 7 Ultimate x64
 
 
Okay Infection Possible

Thanks for the feedback.
Running Malware bytes now... found 55. Quarantined
My System SpecsSystem Spec
Reply

 Unable to install windows 7 Ultimate x64 updates




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