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Windows 7: Windows 7 (Build 7601) - Windows Not Genuine Error 0x8004fe22

24 May 2015   #1
ephendi

Windows 7 Professional SP1 x64
 
 
Windows 7 (Build 7601) - Windows Not Genuine Error 0x8004fe22

Hi all,

Randomly had a not-genuine error pop up on me last night. The copy of windows IS genuine, I purchased this PC directly from DigitalStorm and never had any issues until last night. I'd like to repair any missing/corrupt files if possible.

After searching high and low I've found a few steps to try and diagnose the issue: I've run chkdsk on the OS HD, and then ran SFC SCANNOW from elevated cmd.

I've included the CBS.log and I've also run the diagnostics tool, here are the results (below)

Thank you SO MUCH for any help you can provide!!!

All the best,

Mike


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WBKT9-FHG9B-23FMG
Windows Product Key Hash: oeyXYcu+RiZu5ZBYBt4YaEx3S2g=
Windows Product ID: 00371-OEM-9045863-68991
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {1F136359-65C4-4463-B6DF-86679C787DE9}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150427-0707
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1F136359-65C4-4463-B6DF-86679C787DE9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-23FMG</PKey><PID>00371-OEM-9045863-68991</PID><PIDType>3</PIDType><SID>S-1-5-21-2992510975-3915036309-3927154040</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1206</Version><SMBIOSVersion major="2" minor="7"/><Date>20130627000000.000000+000</Date></BIOS><HWID>C0563C07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-458-668991-02-1033-7601.0000-1442015
Installation ID: 004234108484372786362233754802141014917592460083114434
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 23FMG
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted time: 5/24/2015 8:33:30 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000000800
Event Time Stamp: 5:24:2015 20:11
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


HWID Data-->
HWID Hash Current: MgAAAAIAAQABAAEAAAADAAAAAgABAAEAhFEAJ3cW1NqsELgxhM4oIGgYvqTugNZDyPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  BGRT			ALASKA		A M I



My System SpecsSystem Spec
.
24 May 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I do believer part of your problem is you haven't activated your Windows 7.

From the log.

Quote:
Notification Reason: 0xC004F009 (grace time expired)
My System SpecsSystem Spec
24 May 2015   #3
ephendi

Windows 7 Professional SP1 x64
 
 

I don't believe that's the issue. A fully paid, valid copy of Windows 7 Professional was included and installed by DigitalStorm.
My System SpecsSystem Spec
.

24 May 2015   #4
gregrocker

 

Go ahead and reactivate at Control Panel>System>Activation>Change Product Key with the Product Key on the COA sticker which must be affixed to the PC when Win7 is resold by a builder.


Attached Images
Windows 7 (Build 7601) - Windows Not Genuine Error 0x8004fe22-coa-stickers.gif 
My System SpecsSystem Spec
24 May 2015   #5
ephendi

Windows 7 Professional SP1 x64
 
 

Thanks for the tip! Here's the issue - I click on "Change Product Key" at the very bottom of the system window and nothing happens? Also, if I click "You must acticate today. Activate Windows now" link, nothing happens either.
My System SpecsSystem Spec
24 May 2015   #6
gregrocker

 

That sounds like serious corruption.

But first try typing CMD in Start button Search BOX, rightclick result at top to Run as Admin,

to insert the Product Key type
Code:
slmgr -ipk xxxxx-xxxxx-xxxxx-xxxxx-xxxxx
followed by Enter.

Then to activate type
Code:
slmgr -ato
then Enter.

If all these fail then type
Code:
SFC /scannow
and Enter.

Compare the install you have to the perfect install compiled in Clean Reinstall Windows 7 as now might be the time to join the 1.5+ million who've followed those steps and have the best installs of Win7 in the world. Not one has come back with problems or complaints.

Short of that you could do a Repair Install
My System SpecsSystem Spec
25 May 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The problem here is a SIMPLE ONE- and DOES NOT require a repair install - or a clean install.


To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results.

REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
03 Jun 2015   #8
ephendi

Windows 7 Professional SP1 x64
 
 

Sorry on delay - just got back from an extended business trip to lovely Wisconsin!

Here's the results!

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE57495
7-4077-4AD6-8658-327C2C86C5AA} /S
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-
8658-327C2C86C5AA} /S
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE57495
7-4077-4AD6-8658-327C2C86C5AA} /S
ERROR: The system was unable to find the specified registry key or value.

I'm assuming the fact the keys are missing is a bad thing?
My System SpecsSystem Spec
04 Jun 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yep - here's what's hopefully the fix...


I've uploaded a file - sluicom64.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the saved file and select Extract all...
Save it to the default location
This should create a file sluicom64.reg

right-click on the file, and select Merge
Accept the warnings, - you should then get a 'Success' message.
Close all windows, and reboot.

Run another MGADiag report, and post the results.
My System SpecsSystem Spec
04 Jun 2015   #10
ephendi

Windows 7 Professional SP1 x64
 
 

So I added the registry keys with your file (thank you!) and here are the results from MGADiag report below. Oddly enough, right before running this a window popped up saying I'm not running a genuine copy of Windows, BUT, the desktop watermark is no longer present and the MGADiag tool says its genuine now. Weird.

Thanks so much for your help so far Noel, it's truly appreciated!



Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: 0x0
Windows Product Key: *****-*****-WBKT9-FHG9B-23FMG
Windows Product Key Hash: oeyXYcu+RiZu5ZBYBt4YaEx3S2g=
Windows Product ID: 00371-OEM-9045863-68991
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {7B19DCDE-6BCA-483E-9045-A7DC6D7A3F35}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150427-0707
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7B19DCDE-6BCA-483E-9045-A7DC6D7A3F35}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-23FMG</PKey><PID>00371-OEM-9045863-68991</PID><PIDType>3</PIDType><SID>S-1-5-21-2992510975-3915036309-3927154040</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1206</Version><SMBIOSVersion major="2" minor="7"/><Date>20130627000000.000000+000</Date></BIOS><HWID>C0563C07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-458-668991-02-1033-7601.0000-1532015
Installation ID: 004234108484372786362233754802141014917592460083114434
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 23FMG
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 6/4/2015 2:56:49 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: 0x00000000
HealthStatus: 0x0000000000000800
Event Time Stamp: 6:2:2015 12:29
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
HWID Hash Current: MgAAAAIAAQABAAEAAAADAAAAAgABAAEAhFEAJ3cW1NqsELgxhM4oIGgYvqTugNZDyPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
BGRT ALASKA A M I
My System SpecsSystem Spec
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 Windows 7 (Build 7601) - Windows Not Genuine Error 0x8004fe22




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