Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: This computer is not running genuine windows message ERROR 0x8004fe22

26 May 2015   #1
gaita

Microsoft Windows 7 Home Premium 64 bits 7601 Multiprocessor Free Service Pack 1
 
 
This computer is not running genuine windows message ERROR 0x8004fe22

Recently (mid May 2015) I got this error in 2 different computers (One laptop DELL 14 R and one desktop EXXO) using genuine and updated OEM Win 7 software that was running fine during more than a year.
"Solve on line now" (or something like that, my OS is in Spanish) using WindowsActivation.Udate.exe didn't work
Thanks in advance for the help that surely Sevenforum members will provide me
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {88D0235A-BA76-411C-B1E4-7232DC3D428E}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150427-0707
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{88D0235A-BA76-411C-B1E4-7232DC3D428E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-4164848810-4043199569-366857160</SID><SYSTEM><Manufacturer>Dell Inc.         </Manufacturer><Model>Inspiron 5420</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.         </Manufacturer><Version>A15</Version><SMBIOSVersion major="2" minor="7"/><Date>20130308000000.000000+000</Date></BIOS><HWID>9B013907018400FE</HWID><UserLCID>2C0A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar de Argentina(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110C0A-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73961-640-0000106-57707</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>C0A25836FDBE5AC</Val><Hash>FmDbcrRY1pTOcrz4ZUZRHhpUuc0=</Hash><Pid>89388-726-2958074-65743</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versión del Servicio de licencias de software: 6.1.7601.17514

Nombre: Windows(R) 7, HomePremium edition
Descripción: Windows Operating System - Windows(R) 7, OEM_SLP channel
Id. de activación: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Id. de aplicación: 55c92734-d682-4d71-983e-d6ec3f16059f
PID extendido: 00359-00178-926-800095-02-3082-7601.0000-2302012
Id. de instalación: 014583284541588461614421567601141153963970657126793755
URL del certificado de procesador: http://go.microsoft.com/fwlink/?LinkID=88338
URL del certificado de maquina: http://go.microsoft.com/fwlink/?LinkID=88339
URL de la licencia de uso: http://go.microsoft.com/fwlink/?LinkID=88341
URL del certificado de clave de producto: http://go.microsoft.com/fwlink/?LinkID=88340
Clave de producto parcial: RMV82
Estado de la licencia: con licencia
Recuento de rearmado de Windows restante: 2
Hora de confianza: 26/05/2015 05:13:04 a.m.

Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000000800
Event Time Stamp: 5:25:2015 19:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAAABAAAABAABAAEAln2qydT5MKD8vrgxtILY2Si7mF82K+xvlmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          QA09   
  FACP            DELL          QA09   
  HPET            DELL          QA09   
  MCFG            DELL          QA09   
  SLIC            DELL          QA09   
  SSDT            DELL          PtidDevc
  ASF!            DELL          QA09   
  FPDT            DELL          QA09   
  SSDT            DELL          PtidDevc
  SSDT            DELL          PtidDevc
  UEFI            DELL          QA09   
  UEFI            DELL          QA09   
  POAT            DELL          QA09   
  SSDT            DELL          PtidDevc
  UEFI            DELL          QA09   
  DBG2            DELL          QA09



My System SpecsSystem Spec
.
26 May 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results.

REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
26 May 2015   #3
gaita

Microsoft Windows 7 Home Premium 64 bits 7601 Multiprocessor Free Service Pack 1
 
 

Hi Noel,
Many thanks for your fast answer and help!
Below I pasted the results.
My systems runs in Spanish.
The 3 answers state the same:
ERROR: The system could not find the key or value of the Registry
especificados.

Furthermore, I have exactly the same issue in a different PC, which is the best way to proceed?
Thanks again.
Best regards
Jorge



Microsoft Windows [Versión 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Reservados todos los derechos.

C:\Users\Jorge>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-407
7-4AD6-8658-327C2C86C5AA} /S
ERROR: El sistema no ha podido encontrar la clave o el valor del Registro
especificados.

C:\Users\Jorge>REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-
327C2C86C5AA} /S
ERROR: El sistema no ha podido encontrar la clave o el valor del Registro
especificados.

C:\Users\Jorge>REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-407
7-4AD6-8658-327C2C86C5AA} /S
ERROR: El sistema no ha podido encontrar la clave o el valor del Registro
especificados.

C:\Users\Jorge>
My System SpecsSystem Spec
.

26 May 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That is what I expected. I'll post a fix later when I can get to my PC.
My System SpecsSystem Spec
26 May 2015   #5
gaita

Microsoft Windows 7 Home Premium 64 bits 7601 Multiprocessor Free Service Pack 1
 
 

Thanks again Noel
What a great help!
Best
Jorge
My System SpecsSystem Spec
26 May 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 


I've uploaded a file - sluicom64.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the saved file and select Extract all...
Save it to the default location
This should create a file sluicom64.reg

right-click on the file, and select Merge
Accept the warnings, - you should then get a 'Success' message.
Close all windows, and reboot.

Run another MGADiag report, and post the results.
My System SpecsSystem Spec
26 May 2015   #7
gaita

Microsoft Windows 7 Home Premium 64 bits 7601 Multiprocessor Free Service Pack 1
 
 

Please see attached
Jorge

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {88D0235A-BA76-411C-B1E4-7232DC3D428E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150427-0707
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{88D0235A-BA76-411C-B1E4-7232DC3D428E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-4164848810-4043199569-366857160</SID><SYSTEM><Manufacturer>Dell Inc.         </Manufacturer><Model>Inspiron 5420</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.         </Manufacturer><Version>A15</Version><SMBIOSVersion major="2" minor="7"/><Date>20130308000000.000000+000</Date></BIOS><HWID>9B853607018400FE</HWID><UserLCID>2C0A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar de Argentina(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110C0A-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73961-640-0000106-57707</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>C0A25836FDBE5AC</Val><Hash>FmDbcrRY1pTOcrz4ZUZRHhpUuc0=</Hash><Pid>89388-726-2958074-65743</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versión del Servicio de licencias de software: 6.1.7601.17514

Nombre: Windows(R) 7, HomePremium edition
Descripción: Windows Operating System - Windows(R) 7, OEM_SLP channel
Id. de activación: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Id. de aplicación: 55c92734-d682-4d71-983e-d6ec3f16059f
PID extendido: 00359-00178-926-800095-02-3082-7601.0000-2302012
Id. de instalación: 014583284541588461614421567601141153963970657126793755
URL del certificado de procesador: http://go.microsoft.com/fwlink/?LinkID=88338
URL del certificado de maquina: http://go.microsoft.com/fwlink/?LinkID=88339
URL de la licencia de uso: http://go.microsoft.com/fwlink/?LinkID=88341
URL del certificado de clave de producto: http://go.microsoft.com/fwlink/?LinkID=88340
Clave de producto parcial: RMV82
Estado de la licencia: con licencia
Recuento de rearmado de Windows restante: 2
Hora de confianza: 26/05/2015 05:18:47 p.m.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:26:2015 12:02
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAAABAAAABAABAAEAln2qydT5MKD8vrgxtILY2Si7mF82K+xvlmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          QA09   
  FACP            DELL          QA09   
  HPET            DELL          QA09   
  MCFG            DELL          QA09   
  SLIC            DELL          QA09   
  SSDT            DELL          PtidDevc
  ASF!            DELL          QA09   
  FPDT            DELL          QA09   
  SSDT            DELL          PtidDevc
  SSDT            DELL          PtidDevc
  UEFI            DELL          QA09   
  UEFI            DELL          QA09   
  POAT            DELL          QA09   
  SSDT            DELL          PtidDevc
  UEFI            DELL          QA09   
  DBG2            DELL          QA09



My System SpecsSystem Spec
26 May 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Looks like it's fixed, to me
You should no longer be seeing non-genuine notifications.
My System SpecsSystem Spec
26 May 2015   #9
gaita

Microsoft Windows 7 Home Premium 64 bits 7601 Multiprocessor Free Service Pack 1
 
 

Fine
Thanks so much Noel
With my other PC (same configuration, same software, same issue) do you think it will be better if I run the same FIX to solve it, or should I open a new thread?
My System SpecsSystem Spec
26 May 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Are you using come kind of Registry Cleaner on both systems?
What AV is in use?

Yes, use the same fix protocol - it should work.
My System SpecsSystem Spec
Reply

 This computer is not running genuine windows message ERROR 0x8004fe22




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Activated Windows. Not running Genuine Windows. error 0x8004fe22
Hello So after almost a year with a legit copy from a PC dealer, im now getting this "This computer is not running genuine windows" error pop up a couple times a day. Im unable to open the validation site in IE even with active script on, and the legitcheck.hta says it's not a valid windows....
Windows Updates & Activation
0x8004fe22 "This computer is not running genuine Windows" but it is!
NoelDP, I am getting the error code "0x8004fe22" amd the popup window "This computer is not running genuine Windows" however, I do have a genuine version new from the PC manufacturer. This started yesterday after I applied all of the Microsfot Updates that came out this week. I am also...
Windows Updates & Activation
This computer is not running genuine windows message
Hi, My laptop is running Windows 7 64bit home premium ed., I installed new larger HDD and cloned partitions from the old one, then I'm getting from time to time the message: This computer is not running genuine windows Here is MGADIAG report. Diagnostic Report (1.9.0027.0):...
Windows Updates & Activation
This computer is not running genuine windows message
Hi, I recently bought this used laptop, it came with Windows 7 64 bit installed, but no discs. I do have the original disc and activation code for Windows Vista 32 bit. I would like to keep this version of windows, actually I dont care but I dont want to have to reinstall all of my software. Is...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 01:28.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App