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Windows 7: Windows Update error code 80073712

26 May 2015   #1
KenGuru

Windows 7 Home Premium 64bit
 
 
Windows Update error code 80073712

When I try to seek for updates in Windows Update, I get the error code 80073712. I have tried many solutions, like the System Update Readiness Tool from the microsoft website, but nothing helped.




Attached Files
File Type: log WindowsUpdate.log (1.01 MB, 0 views)
My System SpecsSystem Spec
.
26 May 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file
My System SpecsSystem Spec
31 May 2015   #3
KenGuru

Windows 7 Home Premium 64bit
 
 

The files are attached.
My System SpecsSystem Spec
.

31 May 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

....where??
My System SpecsSystem Spec
02 Jun 2015   #5
KenGuru

Windows 7 Home Premium 64bit
 
 

To the original post.
My System SpecsSystem Spec
02 Jun 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Code:
Checking Packages
(f) CSI Unable to Query Store Version 0x00000002

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
03 Jun 2015   #7
KenGuru

Windows 7 Home Premium 64bit
 
 

My System SpecsSystem Spec
03 Jun 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The COMPONENTS file is effectively empty - it should have around 30-50MB of data in it.

I'm afraid that unless you have a valid, working System Restore point, your only options are either a repair install, or a clean install.
My System SpecsSystem Spec
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 Windows Update error code 80073712




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