Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: IE11 won't install on Windows 7 64bit Machine, Error 9C59

27 May 2015   #1
MH91

Windows 7 64bit
 
 
IE11 won't install on Windows 7 64bit Machine, Error 9C59

Hi,

Seen some very helpful posts on here whilst trying to resolve my issue mentioned above, so thought I'd join up and see if anybody could advise on my issue.

Trying to install IE11 on a Windows 7 64bit machine with SP1 installed.

Machine previously had IE8, went to IE11 direct download from the website, which resulted in an error saying it had failed to install.
Tried performing the update from Windows Update, on system restart the machine had IE10 installed with the error "9C59", having researched this error code it seems it's not very informative.

Microsofts suggestion for this code was to uninstall IE9 and try again.
I uninstalled IE10, tried again, and then uninstalled IE9, tried again, same result each time.

I then ensured all Pre-Requisite updates had been installed by manually checking each one from microsofts website, then repeated the installation attempt, no luck.

Ran the SUR tool, which seems to indicate no issues.
Then SFC, which has highlighted a few errors.

I've attached the CheckSUR.log, CheckSUR.persist.log and the SFC details from the CBS.log.

Hopefully somebody has some pointers into how this issue can be resolved.

Thanks in advance, your time and expertises are greatly appreciated.




Attached Files
File Type: zip CheckSUR&SFCDetails.zip (4.0 KB, 1 views)
My System SpecsSystem Spec
.
27 May 2015   #2
Ex_Brit

Win 7 Ult SP1/Win 10 Pro (all x64)
 
 

I'm no expert so wont try to read logs but Googling this as "ie11 install error 9c59" I would say you need to ensure two things. That you've done an Elevated Disk Cleanup (Tutorial Step 6 HERE) and ensure that your system is otherwise fully up to date. IE11 wont install until SP1 is installed and you haven't mentioned that. Is your system totally up to date otherwise?

SP1 installs easier if you disable any antivirus during the process.
My System SpecsSystem Spec
27 May 2015   #3
MH91

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by Ex_Brit View Post
I'm no expert so wont try to read logs but Googling this as "ie11 install error 9c59" I would say you need to ensure two things. That you've done an Elevated Disk Cleanup (Tutorial Step 6 HERE) and ensure that your system is otherwise fully up to date. IE11 wont install until SP1 is installed and you haven't mentioned that. Is your system totally up to date otherwise?

SP1 installs easier if you disable any antivirus during the process.
Thanks for your contribution, I'll try the Disk Cleanup now, won't hurt to give it a try.

The machine itself has SP1 installed, there are no important updates waiting to be installed onto the machine.
My System SpecsSystem Spec
.

27 May 2015   #4
Ex_Brit

Win 7 Ult SP1/Win 10 Pro (all x64)
 
 

OK good luck. Whenever asking for help always include the full OS details, including any service packs etc.
My System SpecsSystem Spec
27 May 2015   #5
MH91

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by Ex_Brit View Post
OK good luck. Whenever asking for help always include the full OS details, including any service packs etc.
Thanks, I'll know for the future, original post updated with this information.
My System SpecsSystem Spec
27 May 2015   #6
Ex_Brit

Win 7 Ult SP1/Win 10 Pro (all x64)
 
 

I forgot to mention that in the Disk Cleanup tick off everything, and in the More Options tab > System Restore & Shadow Copies section, to free up disk space you may as well delete all Restore points except the last one (that's it's default purpose).
This error often occurs when there isn't enough room for the update to place temporary files on the drive.
My System SpecsSystem Spec
27 May 2015   #7
MH91

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by Ex_Brit View Post
I forgot to mention that in the Disk Cleanup tick off everything, and in the More Options tab > System Restore & Shadow Copies section, to free up disk space you may as well delete all Restore points except the last one (that's it's default purpose).
This error often occurs when there isn't enough room for the update to place temporary files on the drive.
I'm not sure which specific action resolved the issue, but it's installed!

I ran the SUR tool again which seemed to bring up 4 new important updates, installed those along with a full disk clean up (including System Restore & Shadow Copies), restarted the machine.
Once re-booted installed IE11 update on it's own and it worked.

I don't fully understand how it's fixed but it is!

Thanks for you help!
My System SpecsSystem Spec
27 May 2015   #8
Ex_Brit

Win 7 Ult SP1/Win 10 Pro (all x64)
 
 

Glad it worked ;-) There are quite a few security fixes for IE that Windows Update will no doubt offer in the coming little while, so don't be alarmed.
My System SpecsSystem Spec
27 May 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

For information, the current errors in the SFC scan are 'expected' according to MS - and they'll get around to fixing the bug that causes them 'in a future update'.
The update causing them is KB3022345 - so you can either ignore the errors or uninstall the update and hide it. When MS get around to fixing the bug, either the new KB take its place, of KB3022345 will re-appear in your list of offered updates.
My System SpecsSystem Spec
27 May 2015   #10
MH91

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by Ex_Brit View Post
Glad it worked ;-) There are quite a few security fixes for IE that Windows Update will no doubt offer in the coming little while, so don't be alarmed.
Quote   Quote: Originally Posted by NoelDP View Post
For information, the current errors in the SFC scan are 'expected' according to MS - and they'll get around to fixing the bug that causes them 'in a future update'.
The update causing them is KB3022345 - so you can either ignore the errors or uninstall the update and hide it. When MS get around to fixing the bug, either the new KB take its place, of KB3022345 will re-appear in your list of offered updates.
Thank you both for your time and expertise.
My System SpecsSystem Spec
Reply

 IE11 won't install on Windows 7 64bit Machine, Error 9C59




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
IE11 Install Failure. Error 9C59
Hi forums, I'm having issues updating my Windows Pro x64 laptop to IE 11. Windows update give error code 9C59 and the offline installer also fails. Any help would be appreciated. Attached are my logs.
Windows Updates & Activation
Windows Update fails with error 9C59 on IE11
WIndows Update - again :-( WIndows 7 Ultimate X64 on HP Envy DV6!!. Ive been installing Win 7 for the last couple of days (!). Nearly at the end with all updates OK except IE11 Windows update dies with error 9C59 so I tried a standalone install of IE11. The IE11 Log all looks OK except...
Windows Updates & Activation
Can't update to IE11 9C59 error
I can't update to IE11 from IE9 Error 9C59 Enclosed CBS splitted file Window 7 pro Intel i 7-3820 Motherb Asus P9X79 pro Memori 8 Gb Corsair Disk n. 3 raid5 1Tb ST1000 DM003 Nvidia geforce GTS450 Thank you for help
Windows Updates & Activation
Windows 7 32bit cannot install IE10 or IE11: Windows Update error 9C59
I am having an issue that it looks like many other have run into trying to upgrade from IE8/9 to 10 or 11. Other Windows Updates go through fine but anytime I try to install IE 10 or 11 via Windows Update or from the offline installer it fails with the error 9C59. A little backstory on this...
Windows Updates & Activation
IE11 install fails 9C59, can't unistall IE9 due to errors in SUR log
IE11 install failed with the common 9C59 error. Microsoft suggests this can be because of IE9 still being installed. As directed, I viewed IE9 installed updates and tried to uninstall. There were 11 language pack entries and one for IE9 itself. Managed to uninstall 10 language packs but final...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 13:50.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App