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Windows 7: Windows Update Fail Error 80073712

27 May 2015   #1
maneater

Windows 7 Professional 64bit
 
 
Windows Update Fail Error 80073712

Hi guys,

I am a new comer here. I am Indonesian so I hope you guys could understand my english.

So I am trying to update my windows but it keeps failing and reporting me with error code 80073712

I try to run the sfc /scannow but it doesn't work. It says:

"Windows Resource Protection could not perform the requested operation."

I try to run the Windows Update Readiness Tool Windows6.1 KB976932, it does not work.

The txt files at %windir%\logs\cbs\checkSUR.log reporting this:


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-05-27 18:33

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Missing Root Key 0x00000002 HKLM\Components\CanonicalData\Deployments

Summary:
Seconds executed: 44
Found 1 errors
CSI Missing Root Key Total count: 1


What does that mean? How to fix this thing?

Finally, I keep on searching for the fixes but some sites telling me to just do a repair install of my windows 7.

I try to do it, but somehow it doesn't want to continuing the process

"Setup can't continue. Restart computer and restart setup. When prompt try selecting getting latest installation updates"

FYI, i got my Windows 7 free copy from my campus, it called Dreamsparks or something likethat.

I hope any of you expert can solve my problem and my information about my previous effort helps!

Thank you guys!


My System SpecsSystem Spec
.
28 May 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The CheckSUR error is a fairly major one! Unless we get lucky, the chances are that you'll have to do a repair install to fix this.


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
28 May 2015   #3
maneater

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
The CheckSUR error is a fairly major one! Unless we get lucky, the chances are that you'll have to do a repair install to fix this.


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

Here it is the COMPONENTS file you have request. It is the one with no extension and the biggest size one, right? Thank you

https://drive.google.com/file/d/0B1U...ew?usp=sharing
My System SpecsSystem Spec
.

28 May 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Very unusual!
From what I can see in Regedit, the file is empty! However, the file does contain a lot of data, so there is probably a pointer being misdirected somewhere inside
I'm going to have to ask for assistance on this one, as I don't know enough to be able to even start fixing it - if it's fixable at all.

back when I get a response!
My System SpecsSystem Spec
28 May 2015   #5
maneater

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Very unusual!
From what I can see in Regedit, the file is empty! However, the file does contain a lot of data, so there is probably a pointer being misdirected somewhere inside
I'm going to have to ask for assistance on this one, as I don't know enough to be able to even start fixing it - if it's fixable at all.

back when I get a response!
Thank you very much for your attention. Looking forward!
My System SpecsSystem Spec
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