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Windows 7: Windows update error code 80073712 & 8007371B

28 May 2015   #1
Specialist123

Windows 7 Professional x86
 
 
Windows update error code 80073712 & 8007371B

So I have been attempting to run some windows updates on one our machines and can't seem to get past these error codes 80073712 and 8007371B. I ran the SURT and sfc however there was no change. I have attached the CBS log in 2 folders. Any help would be greatly appreciated.


My System SpecsSystem Spec
.
29 May 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's the root of your problem (from the CheckSUR results)...
Code:
Checking Component Store
(f) CSI Missing Identity 0x00000000 appid lsi_scsi.in..anguagepack_31bf3856ad364e35_6.1.7600.16385_ff7e8c79d444d5f4 
(f) CSI Missing Identity 0x00000000 appid usbport.inf_31bf3856ad364e35_6.1.7601.21692_bffae6357b300705 
(f) CSI Missing Identity 0x00000000 appid wpdmtphw.inf_31bf3856ad364e35_6.1.7600.16385_f814e09b90be8a47 
(f) CSI Missing Identity 0x00000000 appid usb.inf_31bf3856ad364e35_6.1.7600.20934_cb8d72b488bbd561 
(f) CSI Missing Identity 0x00000000 appid prnlx00b.in..anguagepack_31bf3856ad364e35_6.1.7600.16385_7aa3b2dde9cbce41 
(f) CSI Missing Identity 0x00000000 appid volume.inf-languagepack_31bf3856ad364e35_6.1.7600.16385_48794d465d46e7d3 
(f) CSI Missing Identity 0x00000000 appid djsvs.inf-languagepack_31bf3856ad364e35_6.1.7600.16385_61fd692896fb3b5b 
(f) CSI Missing Identity 0x00000000 appid bthspp.inf-languagepack_31bf3856ad364e35_6.1.7600.16385_4a7efe6408b9d2aa 
(f) CSI Missing Identity 0x00000000 appid ksfilter.in..anguagepack_31bf3856ad364e35_6.1.7600.16385_078e6ebb3500fa3f 
(f) CSI Missing Identity 0x00000000 appid microsoft-w..anguagepack_31bf3856ad364e35_6.1.7600.16385_796cc8ac6a6c4df2 
(f) CSI Missing Identity 0x00000000 appid microsoft-w..anguagepack_31bf3856ad364e35_6.1.7600.16385_c04f444bc30c3f1d 
(f) CSI Missing Identity 0x00000000 appid prnep004.in..anguagepack_31bf3856ad364e35_6.1.7600.16385_bd18186023b4eac8 
(f) CSI Missing Identity 0x00000000 appid wpdfs.inf_31bf3856ad364e35_6.1.7600.16385_25c32ba533ef5772 
Summary:
Seconds executed: 762
 Found 13 errors
  CSI Missing Identity Total count: 13
I'll try and post a fix later - but it may be tomorrow.
My System SpecsSystem Spec
30 May 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've got all bar two of the problems sorted - but those two defeat me for the moment, which means that I'll have to craft a manual fix.
What language is Windows in? It appears to be English - but the logs don't tell me.

Here's the patch for the problems I have got, anyhow...



I've uploaded a file - S12aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the saved file and select Extract all...
Save it to the default location
This should create a file S12aa.reg

Open an ELevated COmmand Prompt, and run the following command

REG LOAD HKLM\COMPONENTS C:\WINDOWS\System32\config\COMPONENTS


right-click on the S12aa.reg file, and select Merge
Accept the warnings, - you should then get a 'Success' message.
Close all windows, and reboot.

The run CheckSUR again, and post the new CheckSUR.log file.


My System SpecsSystem Spec
.

02 Jun 2015   #4
Specialist123

Windows 7 Professional x86
 
 

Noel, the language is English on this computer. Also thank you for the patch, I'll run it today and then run the CheckSUR again and post the log.
My System SpecsSystem Spec
02 Jun 2015   #5
Specialist123

Windows 7 Professional x86
 
 

Noel, I followed your instructions and ran the CheckSUR again. Posted the whole log just in case something changed (CheckSUR log is in CBS2). Let me know what I need to do next. Thanks!
My System SpecsSystem Spec
02 Jun 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the summary from the CheckSUR...
Code:
Summary:
Seconds executed: 931
 Found 84 errors
 Fixed 82 errors
  CSI Catalog Missing Total count: 4
  Fixed: CSI Catalog Missing.  Total count: 4
  CSI Missing Component Key Total count: 17
  Fixed: CSI Missing Component Key.  Total count: 17
  CSI Missing Pinned Component Key Total count: 1
  Fixed: CSI Missing Pinned Component Key.  Total count: 1
  CSI Missing Identity Total count: 20
  Fixed: CSI Missing Identity.  Total count: 18
  CSI Missing C Mark Total count: 18
  Fixed: CSI Missing C Mark.  Total count: 18
  CSI F Mark Missing Total count: 21
  Fixed: CSI F Mark Missing.  Total count: 21
  CSI Catalog Thumbprint Invalid Total count: 4
  Fixed: CSI Catalog Thumbprint Invalid.  Total count: 4
... so we just have those two Missing Identity errors to deal with.
The are
Code:
(f) CSI Missing Identity 0x00000000 appid usb.inf_31bf3856ad364e35_6.1.7600.20934_cb8d72b488bbd561 
(f) CSI Missing Identity 0x00000000 appid microsoft-w..anguagepack_31bf3856ad364e35_6.1.7600.16385_796cc8ac6a6c4df2
I'll try and craft something today - but it may take a little longer.
My System SpecsSystem Spec
11 Jun 2015   #7
Specialist123

Windows 7 Professional x86
 
 

Noel, any status on the patch?
My System SpecsSystem Spec
11 Jun 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

ooops!
Sorry. I'll get back to you ASAP.
My System SpecsSystem Spec
11 Jun 2015   #9
Specialist123

Windows 7 Professional x86
 
 

Thanks Noel I appreciate it!
My System SpecsSystem Spec
13 Jun 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I'm really reluctant to attempt to put a patch in without proper sourcing - which I can't find here - due to the potentially disastrous consequences.

So far I've been unable to find comparable entries anywhere.

The other option is to delete the entries (most times, this doesn't cause problems, but...)

I think maybe the best thing is if I grab a copy of your COMPONENTS hive, and work on that directly.


I need to have alook at your COMPONENTS registry hive



Please copy theC:\Windows\System32\config\COMPONENTS file (no extension) to your desktop andthen compress it - upload the compressed file to your favoured fileshare site(preferably Dropbox or OneDrive) and post a link.

My System SpecsSystem Spec
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