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Windows 7: Windows 7 Update Error Code 8000FFFF

30 May 2015   #1
Benjamin O

Windows 7 Home Premium SP1 64-bit
 
 
Windows 7 Update Error Code 8000FFFF

Hello there. I'm running Windows 7 Home Premium SP1 64bit.
I've been having issues trying to update windows recently, so I've come requesting assistance.

The Error:
Code 8000FFFF

I've run SURT and SFC Scan, and the SFC scan detected corruption that it could not fix.

Windows 7 Update Error Code 8000FFFF-updateerror.png

CBS.zip
https://www.dropbox.com/s/bieyidgcq9vgdga/CBS.zip?dl=0
[MediaFire download isn't working properly at the moment, so I have dropbox up]

My internet is slower than most so I only included the log files in the download, if there was something else specific or you need to look at all the files (152Mb zip) I can upload those.
EDIT: uploaded the full CBS.zip




My System SpecsSystem Spec
.
30 May 2015   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Hello Benjamin and welcome to Seven Forums.

My usual disclaimer: I'm not an expert at anything.
However, I recently began having problems with updates very similar to yours. I poked around and found out that a Windows Update from May 7 (KB3022345) was causing issues for a lot of people. See this previous Forum thread:

Windows 7 update (KB3022345) causing corrupt files

I uninstalled and hid the offending update and ran the Microsoft Fixit tool. It solved my problems.

https://support.microsoft.com/en-us/kb/971058

Another possibility that might help is if you have a System Restore Point from before the issues began. You could try restoring your computer to that earlier time.

System Restore

Hopefully others will jump in with additional suggestions.
My System SpecsSystem Spec
30 May 2015   #3
Benjamin O

Windows 7 Home Premium SP1 64-bit
 
 

I currently do not have that particular windows update installed, and I have hidden it. I've also run the Fixit tool and the problem still persists.

Unfortunately, I do not have any restore points to speak of. Might there be something else I could try? I'd like to avoid a full repair install and/or clean install if possible.
My System SpecsSystem Spec
.

31 May 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

a 150MB+ CBS folder is going to take me a while to download over my dongle - I'll post back later once I've managed to get it!

Unfortunately the FFFF error is a specific one - that means that Windows really has no clue about what caused the problem

If you've not already included it, please upload the C:\Windows\windowsupdate.log file
My System SpecsSystem Spec
31 May 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the CheckSUR summary (in part)
Code:
Summary:
Seconds executed: 2195
 Found 89 errors
  CSI Manifest Missing Total count: 24
  CBS MUM Missing Total count: 65
Unavailable repair files:
 winsxs\manifests\amd64_4c299f82247ab74adf4ebba8dbe0176b_31bf3856ad364e35_6.1.7601.23040_none_e0a5da7f24597591.manifest
 winsxs\manifests\amd64_36fd557704f3e2760250ebc94b9b54cb_31bf3856ad364e35_6.1.7601.18839_none_c3d8fd9bdd1f76e6.manifest
 winsxs\manifests\amd64_8fbd8aaca8533caf2d3bc5e5f99edd42_31bf3856ad364e35_6.1.7601.23040_none_95e9ed21753aecd8.manifest
 winsxs\manifests\amd64_4c206e8a10459f0fa97ccf7a242861b6_b77a5c561934e089_6.1.7601.22740_none_f4e1b759e0282f05.manifest
 winsxs\manifests\x86_microsoft-windows-p..ncetoolscommandline_31bf3856ad364e35_6.1.7601.23040_none_638fd7a7765109fc.manifest
 winsxs\manifests\amd64_4c1dd62fb224d029f779f59bdb7179fd_b03f5f7f11d50a3a_6.1.7601.22617_none_5677835ed7c69e8a.manifest
 winsxs\manifests\x86_microsoft-windows-tracedatahelper_31bf3856ad364e35_6.1.7601.23040_none_fecf2d3949aa3367.manifest
 winsxs\manifests\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.18738_none_5fd40dd14fead8db.manifest
 winsxs\manifests\amd64_4c253a075255396cf4b4e71b7514bba5_b03f5f7f11d50a3a_6.1.7601.18410_none_34ae4af8ee7d0555.manifest
 winsxs\manifests\amd64_7bfc0ce0d3d09029f65a1f3315df4d79_31bf3856ad364e35_6.1.7601.23040_none_4cbd20c89b382fb3.manifest
 winsxs\manifests\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.18714_none_5fe5ac814fde3b9d.manifest
 winsxs\manifests\amd64_526c83ee01c94ef35b4aa888ebbb9eaa_31bf3856ad364e35_6.1.7601.18839_none_4a2e23d1209b221b.manifest
 winsxs\manifests\amd64_edad7b3d0f76430ba8c403c066112bbc_31bf3856ad364e35_6.1.7601.23040_none_f3b42e00704a7bcc.manifest
 winsxs\manifests\x86_microsoft-windows-tracedatahelper_31bf3856ad364e35_6.1.7601.18839_none_fe598ad2307c2879.manifest
 winsxs\manifests\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.18839_none_5fd510014fe9ef59.manifest
 winsxs\manifests\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.18741_none_5fc23bdf4ff9436b.manifest
 winsxs\manifests\amd64_4c181ff20038bcd87d377c4fb4d4d626_31bf3856ad364e35_6.1.7601.22750_none_f4f4423c10bef1a2.manifest
 winsxs\manifests\x86_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.18839_none_c5aeebdeffdde587.manifest
 winsxs\manifests\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.18606_none_5ff27b1b4fd45533.manifest
 winsxs\manifests\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.18779_none_5fa9ce6b500a61f6.manifest
 winsxs\manifests\amd64_4c3559a12530bd75d085acd2e24958b9_31bf3856ad364e35_6.1.7601.22736_none_7e5b581a4a7f9e40.manifest
 winsxs\manifests\amd64_0a85f08bcff84692303182a348341c5a_31bf3856ad364e35_6.1.7601.18839_none_1360fc47fd44fd4d.manifest
 winsxs\manifests\x86_microsoft-windows-p..ncetoolscommandline_31bf3856ad364e35_6.1.7601.18839_none_631a35405d22ff0e.manifest
 winsxs\manifests\x86_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.18839_none_c93934bdd6bb5572.manifest
 servicing\packages\Package_112_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_112_for_KB3004394~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_112_for_KB3004394~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_112_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
 servicing\packages\Package_112_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_112_for_KB3033929~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_115_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_117_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_119_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_134_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.mum
 servicing\packages\Package_135_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.mum
 servicing\packages\Package_135_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_136_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.mum
 servicing\packages\Package_137_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.mum
 servicing\packages\Package_138_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.mum
 servicing\packages\Package_139_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.mum
 servicing\packages\Package_139_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_13_for_KB2990214~31bf3856ad364e35~amd64~~6.1.1.38.mum
 servicing\packages\Package_140_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.mum
 servicing\packages\Package_140_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_142_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_143_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_144_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_145_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_146_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_146_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_146_for_KB3033929~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_147_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_148_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_148_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_149_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_149_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_14_for_KB2894844~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_14_for_KB2990214~31bf3856ad364e35~amd64~~6.1.1.38.mum
 servicing\packages\Package_14_for_KB3037574~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_150_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_150_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_151_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_151_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_152_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_152_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_153_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_154_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_155_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_156_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_156_for_KB3033929~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_157_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_250_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_77_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
 servicing\packages\Package_77_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_77_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_77_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_77_for_KB3033929~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_77_for_KB3046049~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_84_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_85_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_86_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1.mum
 servicing\packages\Package_86_for_KB3004394~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_86_for_KB3004394~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_86_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_86_for_KB3033929~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_86_for_KB3035131~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_87_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_88_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_89_for_KB3022345~31bf3856ad364e35~amd64~~6.1.1.2.mum
I'll post a fix protocol later.
My System SpecsSystem Spec
31 May 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - bnoaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder bnoaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
31 May 2015   #7
Benjamin O

Windows 7 Home Premium SP1 64-bit
 
 

Alright, extracted the files and ran it again, here are the new logs;

https://www.dropbox.com/s/t46o2aaoiw....logs.zip?dl=0
My System SpecsSystem Spec
31 May 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Much better - I didn't have all the right versions, though, apparently...
Code:
Summary:
Seconds executed: 1638
 Found 91 errors
 Fixed 88 errors
  CSI Manifest Missing Total count: 24
  Fixed: CSI Manifest Missing.  Total count: 24
  CSI Payload File Missing Total count: 1
  Fixed: CSI Payload File Missing.  Total count: 1
  CBS MUM Missing Total count: 65
  Fixed: CBS MUM Missing.  Total count: 62
  Fixed: CBS Paired File.  Total count: 62
  CSI Store Directory Missing Total count: 1
  Fixed: CSI Store Directory Missing.  Total count: 1
Unavailable repair files:
 servicing\packages\Package_155_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_77_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_77_for_KB3046049~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_155_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_77_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_77_for_KB3046049~31bf3856ad364e35~amd64~~6.1.1.0.cat
I'll have to go on a hunt for those!

Back when I've found them.
My System SpecsSystem Spec
31 May 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

..wasn't as hard as I thought!


I've uploaded a file - bnoab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder bnoab in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

Then run the SFC /SCANNOW again, and post the new CBS.log file (only!) - zipped please.
My System SpecsSystem Spec
31 May 2015   #10
Benjamin O

Windows 7 Home Premium SP1 64-bit
 
 

The new CheckSUR logs;

https://www.dropbox.com/s/i3deqhzkui...logs2.zip?dl=0

Running the sfc /scannow
My System SpecsSystem Spec
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