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Windows 7: Service Pack 1 error 80070005 (Access Denied)

06 Jun 2015   #11
ncalcs99

Microsoft Windows 7 Professional 64-bit 7600 Multiprocessor Free
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Sorry about that - it got past me!
This seems to bethe critical problem from the windowsupdate log...
Code:
2015-05-29 07:16:30:797  952 3c0 PT   + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL = https://www.update.microsoft.com/v6/ClientWebService/client.asmx
2015-05-29 07:16:31:795  952 3c0 Agent WARNING: Failed to evaluate Installed rule, updateId = {2A1234D0-3E2D-4D9E-AA5E-3430A20EDC11}.100, hr = 80242013
Have you tried running the SP1 install from the standalone package?
http://www.microsoft.com/en-in/download/details.aspx?id=5842
I wasn't sure which files to download, but I did try downloading and installing these two files (both failed to install SP1).
  • windows6.1-KB976932-X64.exe
  • windows6.1-KB976932-X86.exe

Do I need to download all of those files? I'm a little confused about which one I should actually download.


My System SpecsSystem Spec
.
06 Jun 2015   #12
ncalcs99

Microsoft Windows 7 Professional 64-bit 7600 Multiprocessor Free
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Sorry about that - it got past me!
This seems to bethe critical problem from the windowsupdate log...
Code:
2015-05-29 07:16:30:797  952 3c0 PT   + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL = https://www.update.microsoft.com/v6/ClientWebService/client.asmx
2015-05-29 07:16:31:795  952 3c0 Agent WARNING: Failed to evaluate Installed rule, updateId = {2A1234D0-3E2D-4D9E-AA5E-3430A20EDC11}.100, hr = 80242013
Have you tried running the SP1 install from the standalone package?
http://www.microsoft.com/en-in/download/details.aspx?id=5842
I tried two of the files on that page, but neither worked. These were the ones that I tried.
  • windows6.1-KB976932-X64.exe
  • windows6.1-KB976932-X86.exe

Should I be downloading a different file from that link?
My System SpecsSystem Spec
07 Jun 2015   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Do you have any registry cleaners/optimizers installed - any 'system tweakers'??
My System SpecsSystem Spec
.

07 Jun 2015   #14
ncalcs99

Microsoft Windows 7 Professional 64-bit 7600 Multiprocessor Free
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Do you have any registry cleaners/optimizers installed - any 'system tweakers'??
I'm not sure what those type of programs are. Is there any way to find out if I do have them installed?
My System SpecsSystem Spec
07 Jun 2015   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Any programs created by 'Iolo', 'IOBit', 'Wise', 'Uniblue' - or similar scareware manufacturer?


Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM Premium' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Quarantine everything it finds
My System SpecsSystem Spec
08 Jun 2015   #16
ncalcs99

Microsoft Windows 7 Professional 64-bit 7600 Multiprocessor Free
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Any programs created by 'Iolo', 'IOBit', 'Wise', 'Uniblue' - or similar scareware manufacturer?


Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM Premium' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Quarantine everything it finds
Thanks for your continued support on this issue. I don't have any of those type of programs installed. I downloaded and ran Malwarebytes. Below is a screenshot of the "threatened" files. After I quarantined the files, I attempted to download SP1 and it failed again. Attached is the most recent update log.


Attached Thumbnails
Service Pack 1 error 80070005 (Access Denied)-malwarebytes-non-malware-removed.png  
Attached Files
File Type: rar WindowsUpdate 6-8.rar (131.2 KB, 1 views)
My System SpecsSystem Spec
08 Jun 2015   #17
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Noel will be back with you when he can. I wouldn't do anything until he replies. He is very busy.


I did notice this in your log posted

PC_Cleaner_Icon.exe

While we wait for Noel could you use this tutorial to fill in your system specs.

System Info - See Your System Specs
My System SpecsSystem Spec
09 Jun 2015   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I noticed the ProPCCLeaner stuff as well
This is definitely scareware - and dangerous.

There's still no helpful data in the windowsupdate.log file
My problem is that the UID that windows update uses is only present in the errors - and not in the detections, so I have no idea which update it refers to.

I really have no idea where to go next, apart from a repair install or a clean install

I just noticed that your Specs say you have Windows 7 Pro SP1 installed - but this thread is about the failure to install SP1!
Wishful thinking, or different machine?
My System SpecsSystem Spec
09 Jun 2015   #19
ncalcs99

Microsoft Windows 7 Professional 64-bit 7600 Multiprocessor Free
 
 

Quote   Quote: Originally Posted by NoelDP View Post
I noticed the ProPCCLeaner stuff as well
This is definitely scareware - and dangerous.

There's still no helpful data in the windowsupdate.log file
My problem is that the UID that windows update uses is only present in the errors - and not in the detections, so I have no idea which update it refers to.

I really have no idea where to go next, apart from a repair install or a clean install

I just noticed that your Specs say you have Windows 7 Pro SP1 installed - but this thread is about the failure to install SP1!
Wishful thinking, or different machine?
Interesting, thanks for looking into this. I updated my system specs using Layback Bear's advice. I didn't see anywhere that SP1 was installed and I just double checked my system information under my control panel, so I think that would just be wishful thinking.

How do I go about a repair install? Do I need the Windows disc? Unfortunately, I'm afraid I might not have the disc anymore.
My System SpecsSystem Spec
09 Jun 2015   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You need to find the disk - or be able to borrow one from a friend. You will need it for either a clean install or a repair install.

For how to do a repair, see here... Repair Install
My System SpecsSystem Spec
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