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Windows 7: windows update error code 800706F7 54 important updates failed

02 Jun 2015   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

What Anti-Virus is installed?


If KB3004394 is installed, uninstall it, and reboot twice.
Do a Check for Updates, and install the new version of KB3004394, and any other updates.





My System SpecsSystem Spec
.
02 Jun 2015   #12
canemichael97

windows 7 64 bit
 
 

I have Avast antivirus installed and i do not have that update installed it is not present on the list of installed updates. I had already previously looked for this as it is what i found when googling...
My System SpecsSystem Spec
02 Jun 2015   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - please upload your C:\Window\System32\drivers\etc\HOSTS file.

Also,

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.
My System SpecsSystem Spec
.

02 Jun 2015   #14
canemichael97

windows 7 64 bit
 
 

Here you go, thanks so much for your help


Attached Files
File Type: zip appevt.zip (3.78 MB, 1 views)
File Type: zip hosts.zip (556 Bytes, 1 views)
My System SpecsSystem Spec
03 Jun 2015   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You never mentioned that you'd been getting non-genuine notifications for more than a month! - what cleared the problem for you?

You appear to have Daemon Tools installed (or Alcohol 120%) - the sptd driver they use is known to cause major problems. I would uninstall whichever it is, and then run the sptd cleanup from here... DuplexSecure - FAQ and see if that helps at all.
My System SpecsSystem Spec
03 Jun 2015   #16
canemichael97

windows 7 64 bit
 
 

I don't know why they keep coming up but they have stopped recently, I actually contacted Microsoft support about it but they have said my version is genuine and it must be a bug....

And I could not find either of the programs installed, could they be under a different name?
I have however run that link you sent me and will let you know the results later when I am back at my computer.
My System SpecsSystem Spec
03 Jun 2015   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are a number of possible causes of the non-genuine error that you got - if it started in December, then most likely cause was the KB3004394 update, which caused a large number of problems.
Otherwise, the problems are mostly due to bad HD drivers.

Once you've had a bit of a play with the system, post back with another set of event logs, and I'll take another look.
My System SpecsSystem Spec
03 Jun 2015   #18
canemichael97

windows 7 64 bit
 
 

Like I said that update was not present on my system and okay I will get back later with more logs
My System SpecsSystem Spec
03 Jun 2015   #19
canemichael97

windows 7 64 bit
 
 

Right so just checked my PC and it is still failing to update, when I shut down the PC it says it is installing updates 1 of 6 but it has done this for the past few times I have restarted as if the updates are failing to install
My System SpecsSystem Spec
03 Jun 2015   #20
canemichael97

windows 7 64 bit
 
 

And here are the latest logs you asked for
Thanks


Attached Files
File Type: zip log files.zip (3.80 MB, 2 views)
My System SpecsSystem Spec
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 windows update error code 800706F7 54 important updates failed




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