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Windows 7: Windows 7 Windows Update service not working

01 Jun 2015   #1
JWalsh

Windows 7 Ultimate x64
 
 
Windows 7 Windows Update service not working

Hi I am having a problem with my windows update service.

I have recently had a few computer issues and I am trying to work through them to fix up my computer as good as possible without requiring a fresh windows install as I have no wish to purchase a new windows 7 disc,

I have come across an issue in running windows update. When i click check for updates it says "Windows update cannot currently check for updates because the service is not running. You may need to restart your computer"

I have restarted my computer, turned off the automatic updates, restarted again, turned it back on, restarted again and same issue.

I have run the NETSTART commands I have found on the internet, those are:

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>NET START WUAUSERV
The service name is invalid.

More help is available by typing NET HELPMSG 2185.


C:\Windows\system32>NET START BFE
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Windows\system32>NET START BITS
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Windows\system32>NET START TRUSTEDINSTALLER
The Windows Modules Installer service is starting.
The Windows Modules Installer service was started successfully.


C:\Windows\system32>
I have attempted to install the system update readiness tool however when it downloaded I recieved an error: "Installer encountered an error: 0x80070424 the specified service does not exist as an installed service."

EDIT: Forgot to add I ran sfc /scannow and the tool didn't detect any issues

Attached are the CBS logs as requested per the instruction thread.

Hope you guys can help me out with this.

Regards,

Johnathon


My System SpecsSystem Spec
.
02 Jun 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

a service has been uninstalled - the trick is to work out which service...

Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

My System SpecsSystem Spec
02 Jun 2015   #3
JWalsh

Windows 7 Ultimate x64
 
 

Farbar Service Scanner Version: 17-01-2015
Ran by John (administrator) on 03-06-2015 at 08:20:59
Running from "C:\Users\John\Downloads"
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to retrieve start type of MpsSvc. The value does not exist.
Checking ImagePath: ATTENTION!=====> Unable to retrieve ImagePath of MpsSvc. The value does not exist.
Unable to retrieve ServiceDll of MpsSvc. The value does not exist.


Firewall Disabled Policy:
==================
"HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile" registry key does not exist.


System Restore:
============

System Restore Policy:
========================


Action Center:
============

wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc: "C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted".
The ServiceDll of wscsvc: ""C:\Windows\system32\wscsvc.dll"".

Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.


Other Services:
==============
Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.

Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.
Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.
Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to retrieve ServiceDll of SharedAccess. The value does not exist.
Checking FirewallRules of SharedAccess: ATTENTION!=====> Unable to open "SharedAccess\Defaults\FirewallPolicy\FirewallRules" registry key. The key does not exist.


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****
My System SpecsSystem Spec
.

02 Jun 2015   #4
JWalsh

Windows 7 Ultimate x64
 
 

updated post with report
My System SpecsSystem Spec
02 Jun 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have fairly massive changes in the services, as you can see.
I suspect that these are not the only problems, either.
I think your quickest solution is likely to be a repair install, if you have access to a Windows 7 disk.
My System SpecsSystem Spec
03 Jun 2015   #6
JWalsh

Windows 7 Ultimate x64
 
 

i don't have access to a windows 7 ultimate disc, is there somewhere i can download a legitimate copy from to use as a boot disc via USB?
My System SpecsSystem Spec
04 Jun 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Unfortunately, legitimate downloads for all Windows systems are no longer freely available ...and I would be very wary about downloading a torrent or similar. Do you have a friend who may have a copy?
With a custom build, I would have expected you to have a disk? How come?
My System SpecsSystem Spec
04 Jun 2015   #8
JWalsh

Windows 7 Ultimate x64
 
 

I never got a disc with my system (i chose the parts but had someone build it professionally) and never set up a backup disc (hindsight is great!) This was almost 5 years ago now, if i could do things differently i would unfortunately i cannot...
My System SpecsSystem Spec
04 Jun 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The builder is legally required to provide a means of restoring the system to its ex-factory state.
This sounds as if he may not have been exactly kosher...


Please post a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.x
- in your own thread, please

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

My System SpecsSystem Spec
04 Jun 2015   #10
JWalsh

Windows 7 Ultimate x64
 
 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-W6F74-C2FRX-TJBP8
Windows Product Key Hash: kkJf5JrmR8psULmRks+akhX1jIo=
Windows Product ID: 00426-068-2367343-86130
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {A0A5AF1E-0CFC-42A7-BCFE-A9FD68E77736}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A0A5AF1E-0CFC-42A7-BCFE-A9FD68E77736}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TJBP8</PKey><PID>00426-068-2367343-86130</PID><PIDType>5</PIDType><SID>S-1-5-21-2050603584-2475250373-1817981928</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58A-UD7</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FB</Version><SMBIOSVersion major="2" minor="4"/><Date>20100824000000.000000+000</Date></BIOS><HWID>08583107018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>3E8EAD9829AED86</Val><Hash>8fiH2xEpmVW5Hi8o7ZpJ5l7jrcI=</Hash><Pid>89388-707-1313321-65347</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-068-236734-00-3081-7600.0000-2952010
Installation ID: 014626545431791534058511081933090602014214828936918330
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: TJBP8
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 5/06/2015 10:00:28 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:6:2015 12:34
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIABAABAAEAAQACAAAAAQABAAEAln2We00KVQh8hxq9qn8IhWx7WP+N7xQINbbuNOqC

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
EUDS GBT
MATS GBT
TAMG GBT GBT B0
SSDT INTEL PPM RCM
My System SpecsSystem Spec
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