Why do I suddenly get a not genuine Windows notification?

xdouven · 01 Jun 2015

Hello,
I created an account because I need specific help with this problem.

Recently, I suddenly got a "Build 7601 - This copy of Windows is not genuine" on my Acer laptop. I have been using it for two years and this is the first time it happened.

I've been searching everywhere on the internet and this MGA report seems to be important in determining the problem.

Code:

Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50

Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-CM74G-RPHKF-PW487
Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
Windows Product ID: 00371-177-0000061-85167
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {C649262F-EAF3-4E67-9EDE-6BFD6A7B0704}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150427-0707
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C649262F-EAF3-4E67-9EDE-6BFD6A7B0704}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85167</PID><PIDType>5</PIDType><SID>S-1-5-21-1833206298-4041067236-3587125154</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire E1-451G</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>V2.10</Version><SMBIOSVersion major="2" minor="7"/><Date>20130116000000.000000+000</Date></BIOS><HWID>042F3507018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-000006-00-2057-7601.0000-1532015
Installation ID: 007471679290031493969611647686366974242571992723437886
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PW487
License Status: Notification
Notification Reason: 0xC004FE00.
Remaining Windows rearm count: 5
Trusted time: 02/06/2015 02:47:00

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: PASS
Event Time Stamp: 6:2:2015 01:23
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
HWID Hash Current: NgAAAAIAAgABAAIAAQACAAAAAgABAAEAln3SyE40rkmmJp4HRkC8ZY7X3oiKmyLu+p7kBbDe

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ACRSYS        ACRPRDCT
  FACP            ACRSYS        ACRPRDCT
  HPET            ACRSYS        ACRPRDCT
  BOOT            ACRSYS        ACRPRDCT
  MCFG            ACRSYS        ACRPRDCT
  WDAT            ACRSYS        ACRPRDCT
  UEFI            ACRSYS        ACRPRDCT
  ASF!            ACRSYS        ACRPRDCT
  WDRT            ACRSYS        ACRPRDCT
  FPDT            ACRSYS        ACRPRDCT
  SSDT            ACRSYS        ACRPRDCT
  SSDT            ACRSYS        ACRPRDCT

What I have tried until now (not chronologically):
- Using keyfinder program to get my serial key, inputted it, but I get the message saying it is a default product key. I use the program because the number on my COA sticker has worn off. Actually, this is the first time I noticed the attached COA sticker on the bottom of my laptop, but there seems to be some trace of something written on it, so I assumed whatever was there has worn off.
- Check my update list, found KB3004394 installed (installed on 15 feb 2015), downloaded KB3024777-amd64.exe (my windows is x64), but when I clicked the exe file, nothing happened. Tried rebooting, but when I retried clicking the file, still nothing happened.
- I also rebooted a few times after each of the previous two, but still nothing changed.

Just in case, until just before I wrote this post, I can still see KB3004394 and no KB3024777 in my list of installed updates.

I'm sorry if there is anything inappropriate for this forum in this post.
Please help.

Layback Bear · 02 Jun 2015

It states it's a default key because that is what it is and it will never activate.

From post #1

Using keyfinder program to get my serial key, inputted it, but I get the message saying it is a default product key

If you can't read the Microsoft COA sticker I know of no way to retrieve the key from your system.

Don't give up because their might be another member who does. Just hang in there.

NoelDP · 02 Jun 2015

The installed Key is the Default Key for Windows 7 Pro - and can NEVER be activated.

For what version and edition of Windows is your machine licensed, according to the COA sticker on the case?

Layback Bear · 02 Jun 2015

To make sure you are looking at the proper tag; it should look something like this. It also might be in the battery compartment.

Why do I suddenly get a not genuine Windows notification?-coa-certificate-authenticity.gif

xdouven · 02 Jun 2015

Layback Bear said:

Don't give up because their might be another member who does. Just hang in there.

Thanks :)

NoelDP said:

For what version and edition of Windows is your machine licensed, according to the COA sticker on the case?

I don't know how to answer that, because it has worn off (very?) badly.

Layback Bear said:

To make sure you are looking at the proper tag; it should look something like this. It also might be in the battery compartment.

I haven't taken a look inside the battery compartment because I read somewhere that it's not supposed to be attached to two different parts of the laptop. I'll check later since I'm writing this from the library.

NoelDP · 02 Jun 2015

Odd - I was expecting you to tell me that there was no COA sticker, as the MGADiag report shows no signs of a SLIC table.
This could imply that the machine has had a BIOS update applied which has over-written the SLIC table.
It may be worth contacting ACER to see if they can help - but at the moment, I can't see any realistic alternative to a new license, or a new computer

I'm pretty sure that MS's response if you ask them will be that there's no proof that the machine is licensed.

xdouven · 02 Jun 2015

NoelDP said:

It may be worth contacting ACER to see if they can help - but at the moment, I can't see any realistic alternative to a new license, or a new computer

Is contacting a different ACER store from where I bought the laptop makes any difference? Because I'm currently abroad and still waiting for my family's help to contact the store in my home country.

For additional info, I restarted my laptop a few days ago (had a blue screen actually

), and when it restarted was when I first got the message, along with Windows 10 notification, I think.

Oh, and I didn't find any tag in the battery compartment.

NoelDP · 02 Jun 2015

Try contacting ACER themselves, - the store almost certainly won't be able to help.

xdouven · 03 Jun 2015

In the meantime, can someone tell me why it says

Code:

WGA Data--> Validation Status: Invalid License
Validation Code: 50

?

I compared with other's result I found on the internet, and it seems mine is the only one with that line.

If my key is somehow doubtful, why is the the notification showed up now, and not in the 2 years I've been using this laptop? Btw, I've been getting Windows updates regularly. I may not have restarted my laptop regularly, but I'm pretty sure I've been shutting it down a few times between February 2015 and before I got the notification.

NoelDP · 04 Jun 2015

The '50' response simply means that there is a defined error in the report - nothing more.

The problem is almost certainly caused by something wiping the area of BIOS containing the ~~Product Key~~ SLIC table - it may be physical damage, or the result of a BIOS update.